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Grand Metropark Bay Hotel Sanya Guest Reviews
4.6/5
Very Good
8369 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(8369)
Positive reviews(8018)
Reviews with photos/video(2676)
Friendly front desk staff(985)
Large rooms(785)
Delicious breakfast(708)
Nice sea view(84)
Close to amusement park(71)
Great swimming pool(58)
Negative reviews(343)
Guest User
Mountain scenery (2 beds)
Checked in Aug 2024
Travel with friends
20 Reviews
5.0/5
Outstanding
Posted on Aug 22, 2024
The hotel is very nice and so clean, there are all the tourist services in the hotel, the morning breakfast is varied, a lot of people and foreign tourists, The reception is excellent and welcome, and there was a girl named Aym in English 谢艳 in Chinese, very lovable, helpful and beautiful, I asked her for a sea view and she gave me a view of the sea and the mountain together 🤗🤗😍
Zayyyyyyyy
Mountain scenery (2 beds)
Checked in Aug 2024
Travel with friends
2 Reviews
3.7/5
Posted on Aug 17, 2024
This hotel gives off a friendly vibe and you can definitely feel the family atmosphere. The overall stay was pleasant, the view from the hotel room was beautiful, however the room smelled a little bit of mold because of the humidity the first days. The service is a little lacking especially for foreigners. One of the reasons why we chose this hotel, for it mentions having English speaking staff but during our stay unfortunately the staff struggled to communicate with us and that led to some mishappenings and we couldn’t enjoy everything that was included in our package.
Response from Property: Dear guest, hello! Thank you for choosing to stay at Metropark Luling Bay International Hotel, Sanya and sharing your stay with us! Recently, there are many cloudy days in Sanya, and the hotel facing the sea will be affected by sea breeze, and the rooms will be slightly damp and produce odor. We will continue to strengthen the drying and dehumidification of rooms after cleaning, so as to reduce odor. If you encounter this problem during your stay, you can report it to our hotel staff in time, and we will replace your room. Adhering to provide guests with a warm and comfortable living environment, good living experience, is our pursuit. - I'm sorry, Vic
Arman 满哥
Mountain scenery (Double bed)
Checked in Aug 2024
Travel with friends
23 Reviews
4.7/5
Amazing
Posted on Sep 15, 2024
It was a nice hotel and we upgraded rooms 😊
Response from Property: Dear guest, thank you for your praise! Good times, meet here, thank you for choosing to stay at Metropark Luling Bay International Hotel, Sanya! We also carefully equipped the majority of guests with a gym, chess and card room, children's paradise and other recreational facilities, as well as summer children's activity courses, so that you can enjoy vacation and leisure. Looking forward to your visit again, I wish you and your family a happy life!
Guest User
Mountain scenery-Minions Family One room one living room
Checked in Aug 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Aug 22, 2024
The hotel was really nice. Arriving at the check-in desk we were greeted kindly and professionally. The hotel was clean and spacious. Breakfast was also good. Easy to rent an e-bike. We would definitely return there again.
Response from Property: Dear guest, hello! Thank you for choosing to stay at Metropark Luling Bay International Hotel, Sanya and sharing your stay with us! The hotel is located in the beautiful natural international seaport - Sanya south Seaport, adjacent to the Phoenix Island known as "Dubai of the East", backed by the scenic scenic spot "South China Sea Mountain" Luhuitou, by the mountain and the sea, enjoy the natural beauty. The hotel has more than 80 types of breakfast, operating hours from 7:00 to 10:00, which can provide rich and delicious breakfast for every guest with different travel time. From the hotel walk about 7-8 minutes to the fishing village, there are many Hainan special snacks and restaurants oh. We will continuously improve and create a better environment to meet the needs of our guests.
Promise_t
Guestroom (Double bed)
Checked in Jul 2024
Couples
16 Reviews
5.0/5
Outstanding
Posted on Jul 17, 2024
We had a great time here. The service is outstanding. We got at the hotel after midnight and they said we can check in at 10pm instead of 12pm. The receptionist is very helpful. The hotel is around many western restaurants.
Response from Property: Dear guest, hello! Thank you very much for your support and recognition of Xiaowei Home in all aspects. Everything we do is only to bring a comfortable vacation experience to everyone. Seeing your satisfaction and affirmation, we are truly moved. We will continue to be ready for you to come back at any time! Wishing you a happy life
AlmanMa
Mountain scenery-Minions Family One room one living room
Checked in Dec 2023
Family
5 Reviews
2.5/5
Posted on Dec 13, 2023
During my recent stay at a hotel booked through Trip.com, I encountered several issues that left me dissatisfied. Firstly, despite specifically booking a non-smoking room, the hotel had a noticeable smell of smoke throughout, indicating a failure to properly enforce non-smoking policies. Moreover, the hotel itself appeared to be quite old and in need of maintenance.
On a positive note, the room service staff were helpful and responsive to my requests. However, I was disappointed to find out that the hotel's facilities were undergoing maintenance during my stay. This made it inconvenient for guests, especially families with babies, as there were multiple flights of stairs and a lack of baby-friendly amenities.
Another disappointment was the lack of attention to detail in the restaurant. I observed that the tablecloths were not changed after guests finished their meals, which raised concerns about hygiene.
Overall, my experience at this hotel fell short of my expectations. I hope that hotel takes this feedback into consideration to ensure a more enjoyable and hassle-free experience for future travelers.
Response from Property: Dear guest, thank you very much for choosing to stay at the hotel and providing feedback. The hotel opened in 2013 and underwent renovation and renovation in 2018. The hotel style is Southeast Asian, and there are many wooden furniture in the rooms. Due to the sea, there must be some erosion. We have also provided feedback to the relevant departments regarding the issues you mentioned in your comments, and will continue to increase training on customer service details. We will also be responsible for notifying and punishing the relevant departments. We apologize for not being able to provide you with a perfect check-in experience. Your feedback is the driving force for the hotel's continuous progress, and we will continue to improve and create a better living environment to meet the various needs of different guests!
Iana ZhuZhu
Guestroom (Double bed)
Checked in Sep 2023
Family
12 Reviews
4.7/5
Amazing
Posted on Sep 19, 2023
Nice hotel, customer oriented staff! Good breakfasts! Large children's play area with lots of toys and books. Very clean hotel, but some rooms have a damp smell. They upgraded our room, thank you very much! They brought baby slippers and bath accessories for my daughter! The only big negative about the rooms when you are traveling with a child is the open toilets (blinds instead of regular doors). Large swimming pool, two restaurants. They gave us a dozen fresh oysters. Wonderful view from the room!
Response from Property: Dear guest, thank you for your positive feedback! Seeing your affirmation of us, our hearts are warm. Luling Bay Weijing International Hotel has always been committed to providing satisfactory services to guests, and all staff of the hotel have always adhered to the service spirit of "guests first, warmth like home". I hope you can share your pleasant stay experience with your family and friends. Xiaowei looks forward to your next visit and wishes you a happy life!
Franck Junior
Grand Sea-View Honeymoon Double Bed Room
Checked in Oct 2023
Couples
1 Reviews
4.7/5
Amazing
Posted on Oct 22, 2023
👍🏾 the service is good, the hotel is clean, nice view on the sea
Response from Property: Love is like holding a sharp sword. The general will not chase the hare when he is on the road. You know where you are going! No one knows me better than you, thank you for your love. Dear guest, thank you for choosing to stay at Sanya Luling Bay Metropark International Hotel! Thank you for your continued support to us. We always adhere to the service concept of "guests first". We will provide more high-quality and considerate services and look forward to your visit again!
Guest User
Guestroom (2 beds)
Checked in Aug 2023
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Oct 22, 2023
beautiful view and great environment, and also like the bath on the beach side
Response from Property: Dear guest, hello! Thank you very much for your praise of the hotel. Your satisfaction is the driving force and direction of our staff's efforts. With your support and affirmation, we will continue to provide every guest who arrives with a more warm and comfortable vacation environment. Looking forward to your next visit and wishing you and your family a happy life!
AlmanMa
Mountain scenery (2 beds)
Checked in Dec 2023
Family
5 Reviews
3.0/5
Posted on Dec 29, 2023
I had a disappointing experience at this hotel. Despite their assurance of non-smoking rooms, the room I was assigned had a noticeable smoke odor and to add to that, there was an ashtray placed on the table.
The restaurant also left much to be desired. The staff neglected to change the tablecloth after guests finished their meals, opting instead to only clear the dishes. It was quite disheartening and did not meet my expectations.
Response from Property: Dear guest, thank you very much for choosing to stay at the hotel and providing feedback. The hotel opened in 2013 and underwent renovation and renovation in 2018. The hotel style is Southeast Asian, and there are many wooden furniture in the rooms. Due to the sea, there must be some erosion. We have also provided feedback to the relevant departments regarding the issues you mentioned in your comments, and will continue to increase training on customer service details. We will also be responsible for notifying and punishing the relevant departments. We apologize for not being able to provide you with a perfect check-in experience. Your feedback is the driving force for the hotel's continuous progress, and we will continue to improve and create a better living environment to meet the various needs of different guests!
Dr. Dennis E. Ericson
Mountain scenery (2 beds)
Checked in Jan 2023
Couples
32 Reviews
3.2/5
Posted on Jan 15, 2023
We stay seven nights in this hotel. There are many positive and negative experience during our stay.🤔
First, hotel is not in seaside don't thing it's near to the beach. You need drive for short time to reach xiadong hai or dadongha beaches and they don't provide shuttle.😲 Hotel view is marina and Sanya city center. They have nice bathtub on balcony. Outdoor pool is little hard to reach but ok. You need to go first floor from second floor loby and take stairs 3 floors up to pool. Biggest problem is, they close the pool so early, 5 pm. And how come they don't supply towels or other stuff on pool site. Normally other metropark hotels provide. They don't even play music or sell some drinks around pool.
Second, breakfast variety is good as expected from Metropark hotel chain but it so crowded and there's no enough staff to maintance the open buffet, most times hard to find place to sit and you need to go other saloon where is little away and has just 20 percent of the real buffet and the saloon smells bad air.. Many times, hard to find milk, cups even forks. But there are olives 💛. You can also try their package dinner for two people it was delicious.
Thirdly, when we booked seven days the hotel price was reasonable later it get more than double, they did not add two more days with same price we book-in. That was little rude. Front desk was saying, why don't you rent another hotel. So yeah they simply don't want you to stay.👎
And, some days we need to ask to tidy up or room otherwise they will not do it. Many times we call housekeeping to provide use clean towels and tidy up the room.👎
Now let's talk about the most critical side. Hotel is near the clubhouse and night there are some luxury cars horn all the night. You can't sleep while balcony doors are open since 2 am. Those cars horn all night to show up themselves. So if you want little peace don't rent this hotel.,👎
Overall, I can't say the hotel experience is not🚫🚫🚫🚫🚫 worth it's price. I would rent another hotel near seaside but without breakfast and I could enjoy many shops around beach and have breakfast, lunch, dinner etc.
6/19
Response from Property: Dear guest, hello! Thank you for staying and giving us the opportunity to serve you. We will continue to work hard to improve the problems you mentioned, so that you can enjoy your leisure time to the fullest! Xiaowei looks forward to seeing you next time! wish you a happy life!
Guest User
Mountain scenery-Minions Family One room one living room
Checked in Mar 2024
Travel with friends
4 Reviews
4.0/5
Very Good
Posted on Mar 24, 2024
Good location and counter staff are friendly
Response from Property: Dear guest, thank you very much for choosing to stay at the hotel and leaving a colorful review. The hotel is located in the picturesque natural international harbor of Sanya, adjacent to the Phoenix Island, known as the "Eastern Dubai". It is backed by the scenic tourist attraction "South China Sea Love Mountain" Luhuitou, nestled against the mountains and by the sea, enjoying the natural beauty.
Отгонбааатар
Family Friendly Room - Sea-View
Checked in Jan 2024
Travel with friends
4 Reviews
4.7/5
Amazing
Posted on Jan 2, 2024
I really enjoyed being here, i will come here again!!!
Response from Property: Dear guests, hello! Thank you very much for your support and trust in the hotel. We are delighted to hear your praise of the hotel staff and service. Your comfortable and satisfactory stay is our greatest joy. We will continue to work hard to make your journey perfect. I hope we have the opportunity to provide you with better quality service. Wishing you and your family a happy life!
Guest User
Superior Sea-view Room
Checked in Jun 2024
Family
6 Reviews
5.0/5
Outstanding
Posted on Jun 5, 2024
Great stay. Excellent
Response from Property: Dear guests, hello! Thank you very much for your affirmation of us! The hotel can be said to be one of the most cost-effective hotels in Sanya, with convenient transportation around the hotel. It is only a 6-minute drive from the Luhuitou Scenic Area and a 15 minute drive from the Eternal Scenery Area. It is only a 35 minute drive from Sanya Phoenix Airport. The unique design style and convenient geographical location form a beautiful scenic line. Looking forward to your next visit and wishing you and your family a happy life!
Guest User
Lu Hui Tou Mountain-View Room
Checked in Apr 2023
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on May 3, 2023
The hotel was great, staff very helpful and nice, room cleaned daily and i don’t even have to hang the sign on the door knob, location is close to all, while the price is cheap considering the advantages you get
Response from Property: Dear guests hello, thank you for choosing to stay in the Bay of Luling, Sanya Metropark International Hotel, your satisfaction is our greatest joy! We will continue to strive to provide every guest to provide better service. Look forward to your visit again, I wish you and your family a happy life!