Deluxe Garden Suite Resort Sanya

Reviews of Deluxe Garden Suite Resort Sanya

Deluxe Garden Suite Resort Sanya

Building 1#, Building 2# of China Railway Property Plaza, 165 Yingbin Road, Jiyang District, Sanya, Hainan, 572000, ChinaSee Hotel Details
Deluxe Garden Suite Resort Sanya
Deluxe Garden Suite Resort SanyaDeluxe Garden Suite Resort SanyaDeluxe Garden Suite Resort Sanya
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Guest Reviews

8.8/10
1167 Reviews
Verified reviews
Location8.9
Amenities8.7
Service8.9
Cleanliness8.9
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All reviews(1167)
Positive reviews(1059)
Reviews with photos/video(281)
Large rooms(78)
Friendly front desk staff(70)
Perfect for business trips(39)
Convenient for shopping(31)
Located downtown(25)
Great swimming pool(20)
Garden view(10)
Has an infinity pool(9)
Negative reviews(108)
Mr Zephyr
Selected Suite (Double Bed)
Stay Date Jan 2025
Solo travelers
4 Reviews
10/10
Outstanding
Posted on Feb 23, 2025
Excellent super clean big roomy hotel unit. Will consider to stay if I return to Sanya in future. Very cheap and affordable friendly staff 💯👍
Response from Property: Dear guest, hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Sanya Jinmao Garden Suites Resort Hotel will be the warmest and most unique one in your memory! Come back often and I wish you well!
MASHUK
Selected Suite (Double Bed)
Stay Date Apr 2025
Couples
6 Reviews
9.5/10
Amazing
Posted on May 5, 2025
It's a very good hotel. Very clean room,and very big room.. room amenities are perfect. Only breakfast item is very low. Front desk stuff was very nice and polite. House keeping stuff was very nice and helpful. Location is close to the sea beach. All over this is a very nice hotel.
Response from Property: 非常感謝您給出如此細緻且暖心的評價呀!得知您對房間的乾淨程度、寬敞空間以及房間設施都頗為滿意,我們深感欣慰。客房清潔人員和前台工作人員能得到您的認可,他們肯定也特別開心,因為他們一直都把為客人提供優質服務當作重要目標呢。要是您下次再來,我們很樂意給您推薦周邊更多好玩的景點和有趣的活動。
SSam
Selected Suite (Double Bed)
Stay Date Jun 2024
Solo travelers
1 Reviews
10/10
Outstanding
Posted on Jul 23, 2024
Wonderful hotel staff. Very friendly and brilliant English speaking from receptionists. Impressive service. Room upgrade was great. Nice comfortable bed and beautiful balcony view. Thank you.
Response from Property: Wonderful guest you too. Our English speaking isn't very good, but thanks for your kindness and considerate. It can inspire us to keep doing things very well. thank you again. Have a nice trip.
MOHAMMED ALSHAWKI
Selected Suite (Double Bed)
Stay Date Jan 2025
Family
9 Reviews
10/10
Outstanding
Posted on Feb 9, 2025
very good
Response from Property: 感謝您對我們的酒店留下美好的評價,我們非常高興能為您提供舒適的住宿體驗。
Guest User
Selected Suite (Double Bed)
Stay Date Feb 2025
Solo travelers
1 Reviews
10/10
Outstanding
Posted on Mar 23, 2025
The service of this hotel is superb. The front desk is very enthusiastic when checking in. The room service is very timely. The room is very clean. It was upgraded to a suite. The space is large and comfortable. I stayed in Ziyue Kangnian before and left a good impression. This time I chose it decisively. It is convenient to stay in the government affairs center. It is convenient to go shopping and eat around. It is worth recommending!
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Response from Property: 尊敬的賓客,您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在三亞金貿套房度假酒店的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步,祝您開心每一天!
Guest User
Selected Suite (Double Bed)
Stay Date Feb 2025
Solo travelers
4 Reviews
10/10
Outstanding
Posted on Mar 13, 2025
We booked this hotel on the spur of the moment. The lobby is quite big and the decoration is very new. I was afraid that I would not be satisfied with the room. The front desk even offered to show me the room first. It was very nice. There is also an infinity pool. I am very grateful to the front desk lady Zoey for arranging the room for me. She also upgraded it for free.
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Response from Property: 尊貴的賓客,很榮幸您給予我們高度的評價,很開心我們的員工得到了您的誇讚,能夠為您提供滿意的入住體驗,我們深感榮幸!三亞金貿花園套房度假酒店期待您的下一次光臨!
Tianbianheduimian
Selected Suite (Double Bed)
Stay Date Feb 2025
Solo travelers
30 Reviews
4.5/10
Posted on Mar 12, 2025
Facilities: The facilities are quite standard Hygiene: Don't talk about hygiene, please look at the picture, I am a man, where did I get such long hair Service: The front desk is OK, but the waiter on the 29th floor of the 10th floor has a very poor sense of service! I just asked her for an extra towel and bath towel when I checked in, and she told me that she had just checked in, and other people on duty would deliver it after she got off work
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Response from Property: Dear guest, the hotel expresses its sincere greetings to you! We are deeply sorry for the problems you raised and the inconvenience caused to you during your stay. The hotel has reported the problems you mentioned to the relevant departments. I believe that in the near future, you will be able to experience more considerate and meticulous service when you come back again; Sanya Jinmao Garden Suites Resort Hotel sincerely looks forward to your visit again!
Guest User
Selected Suite (Double Bed)
Stay Date Jan 2025
Other
51 Reviews
10/10
Outstanding
Posted on Mar 2, 2025
Very ethnic hotel, unique style, hot spring resort is very good 👍 clean and tidy, the room is very spacious, quiet to sleep. Rich breakfast.
Show OriginalGoogle Translated
Response from Property: Dear guest, hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Sanya Jinmao Garden Suites Resort Hotel will be the warmest and most unique one in your memory! Come back often and I wish you well!
Anonymous User
Comfy Family Room
Stay Date Jan 2025
Family
1 Reviews
10/10
Outstanding
Posted on Feb 21, 2025
The hotel environment is super good. It is near Meilan Airport and has airport pick-up and drop-off services. The most important thing is that the lady at the front desk is beautiful and gentle. The service is particularly good. The answers to questions are also very detailed and considerate. I like this atmosphere very much🧧🧧🧧🌹🌹🌹❤️❤️❤️
Show OriginalGoogle Translated
Response from Property: Dear guest, hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Sanya Jinmao Garden Suites Resort Hotel will be the warmest and most unique one in your memory! Come back often and I wish you well!
Lvzubaobei
Selected Suite (2 beds)
Stay Date Jan 2025
Travel with friends
10 Reviews
10/10
Outstanding
Posted on Mar 5, 2025
The hotel is conveniently located, with surrounding shopping malls within walking distance. The customer service is also OK. The hardware of the Times Hotel is average, with complete facilities, so overall it is okay, and the cost performance is still high.
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Response from Property: Dear customer, we are very grateful that you took the time to leave a positive review for our hotel. We will continue to work hard to improve our services and facilities to provide you with a more comfortable and pleasant accommodation experience. Thank you for your support and trust!
jahahababajask
Selected Suite (2 beds)
Stay Date Jan 2025
Business travelers
37 Reviews
10/10
Outstanding
Posted on Apr 30, 2025
Facilities: A bit old, but the layout is OK Hygiene: Clean and tidy Environment: So-so Service: Enthusiastic, the girls are pretty [One-day yacht diving tour]: OK, no mandatory consumption Check-out is delayed until 14:00 depending on room availability: More humane, worth recommending
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Response from Property: 非常感謝您如此細緻地對我們酒店進行評價呀!很遺憾設施和環境方面沒有完全達到您的期望,我們已經把您説設施有點老和環境一般的問題記下來了,後續會逐步進行優化和改善,爭取讓它們能更符合您的要求。不過讓我們開心的是,您認可了我們的衞生情況,保潔團隊的努力沒有白費呢。而且您誇服務熱情,我們的小姐姐聽到估計要開心壞啦,她們一直都很用心地為客人服務。希望下次您再來的時候,能看到我們在設施和環境上的改變,給您帶來更好的體驗。要是您還有其他想法或者建議,隨時都可以告訴我們哦。期待與您再次相遇!
VLADISLAVYKT
Comfy Family Room
Stay Date Jan 2025
Family
17 Reviews
7.0/10
Posted on Feb 15, 2025
We stayed in a triple room on the 6th floor of the main building, so the view from the balcony is sad. We asked for a higher room, but they refused us, since triple rooms are only on the 5th and 6th floors. The hotel is sooo tired and worn out, it is clear that at one time it was luxurious. It would be worth a good renovation and this hotel would be priceless, since the location is good, as you leave the hotel, to the left along the main street - within walking distance there are many cafes, shops and a large shopping center Joy city. To the right is to the sea, you can take bus 127 directly to the Embankment for 2 yuan (literally 3-4 stops). There are very few guests, mostly grandparents, so it is quiet and calm. We did not take food, there are many places nearby where you can eat well and inexpensively. The pool is on the 12th floor in the building next door, the water was surprisingly warm, but it is not cozy, dirty and not beautiful, the pool workers are very unpleasant and rude. Water caps are required. The elevator is fast. Towels and bed linen are good. Our refrigerator did not work, when we asked in WeChat they responded immediately and replaced it with a working one. In short, the hotel urgently needs a good renovation and a gardener!!!
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Response from Property: 感謝您如此細緻的點評分享,很抱歉此次入住未能完全達到您的期望。關於您提及的每一條寶貴的建議我們都將分享至酒店管理層,從細微處發現不足,保持好的方面,改進不足。我們始終追求為賓客打造完美的入住體驗,相信在您下次入住時會有全新的體驗, 誠邀您的再次到來。
Guest User
Selected Suite (Double Bed)
Stay Date Jan 2025
Solo travelers
29 Reviews
10/10
Outstanding
Posted on Feb 15, 2025
The sanitation, facilities, environment and service are all very good. The suite is large, bright and clean, and the balcony view is also very comfortable. In particular, the front desk staff Xiaoyun and others are conscientious and thoughtful in their work, and must be praised. In the future, not only will I come here to stay, I will also actively recommend this hotel to my friends.
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Response from Property: 尊貴的賓客,很榮幸您給予我們高度的評價,很開心我們的員工得到了您的誇讚,能夠為您提供滿意的入住體驗,我們深感榮幸!三亞金貿花園套房度假酒店期待您的下一次光臨!
Anonymous User
Family Friendly Family Suite
Stay Date Jan 2025
Family
1 Reviews
8.5/10
Very Good
Posted on Feb 11, 2025
Booked two rooms and took my parents out to play. The hotel is very unique. There is a courtyard on the platform on the fourth floor of Haidian Building. The hotel is very close to Qilou Old Street, and you can walk to many surrounding attractions~ The boss is very enthusiastic, the room is clean and sanitary, and the smart facilities are very user-friendly~ Especially the smart toilet and smart lighting, the elderly don’t have to worry about falling when they get up to go to the toilet at night. It was a very pleasant trip!
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Response from Property: 非常感謝您對我們酒店的好評,我們很高興能為您提供舒適的住宿體驗。
Guest User
Selected Suite (2 beds)
Stay Date Jan 2025
Family
12 Reviews
10/10
Outstanding
Posted on Feb 7, 2025
Yes, it's clean and tidy. It's a bit old, but fortunately you can take your children swimming for free. This price is very cost-effective in Sanya!
Show OriginalGoogle Translated
Response from Property: Thank you very much for your good review of our hotel. We are very happy to provide you with a comfortable stay.