Happyhippo
January 6, 2024
Overall, the hotel is overpriced, looks much older than in the picture and needs proper maintenance. We stayed for five nights and we were given a room with a very small window overlooking a dark courtyard with a roof. The room was extremely dark even in the middle of the day. When I requested another room, even if they eventually gave me one, they first told me that "all the rooms were the same" (which was obviously not true). Moreover, the customer service was poor and certainly not up to the standard and expectations of a four-star hotel. I accidentally broke one of the coffee mugs in the room (it fell on the floor and had a chipped a bit) and they made me pay 25 yuan for it. This is unheard of and I have never had this experience in any hotel before. On top of all this, the hotel is in need of maintenance. The swings in the children's playground are not safely attached to the ground and pose a serious safety risk, half of the equipment in the fitness room is broken or not working properly, and some of the floors and windows in the rooms look scratched and pretty old. The environment, however, is good, as it is located very near a large and beautiful beach.