Guest User
September 14, 2023
Regarding the structure, the hotel met expectations. Good sized room, clean, with equipment generally working (the flush was blocking, which required attention to move the button and not let the water run), cupboards, lots of chairs (including for the balcony). The biggest criticism was the lack of staff, as the hotel was quite full due to The Town. There was no employee at the cafe for basic issues, such as cleaning the tables or bringing cutlery. At our checkout, a single employee had to take care of all the people leaving and also those arriving. It does not seem reasonable to believe that the hotel cannot provide backup for these moments, out of respect not only for the guests but also for the staff themselves, who were completely overwhelmed. Good location, especially if coming from Guarulhos.
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