R. Araújo, 141, Republica, Sao Paulo, 01220-020, BrazilView Hotel Details
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Slaviero São Paulo Downtown Guest Reviews
4.2/5
Very Good
49 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(49)
Positive reviews(45)
Reviews with photos/video(9)
Awesome stay(14)
Delicious breakfast(13)
Great service(9)
Great location(9)
Negative reviews(4)
Eri Duarte
Superior Double Room
Checked in 2. 2024
Family
6 Reviews
4.7/5
Amazing
Posted on 14.2.2024
The hotel should serve at list a bottle of water per guest, also a toothpaste per room!
Response from Property: Dear Guest,
Thank you for taking the time to share your experience staying with us.
We regret that we did not meet expectations and that it fell below our standards.
We work hard to provide an exceptional experience for our guests, as we treat hospitality as a top priority at Slaviero Hotéis, but it is clear that in this case we were not successful.
We will share the information with our leadership team so that they can review the processes, in order to prevent such a failure from occurring again.
We will continue to reinforce care and hospitality in our service standards.
We hope you return to our city soon and give us the chance to regain your trust by staying with us.
We will do our best to make your stay as pleasant as that of the many guests who enjoy our hotel.
Yours sincerely,
Rafael Coutinho - General Manager
Vikram Amarnani
Superior Twin Room
Checked in 10. 2024
Family
23 Reviews
3.7/5
Posted on 11.11.2024
good place
nols99
Superior Double Room
Checked in 1. 2023
Couples
33 Reviews
5.0/5
Outstanding
Posted on 9.2.2023
Great location. Excellent security. Lots of delicious restaurants nearby. The staff were polite and friendly
Guest User
Superior Twin Room
Checked in 11. 2022
Business travelers
1 Reviews
2.0/5
Posted on 8.12.2022
I didn’t like the hotel. Not clean and the breakfast is not good.
Pavel1307
Superior Double Room
Checked in 12. 2023
Solo travelers
3 Reviews
3.5/5
Posted on 31.12.2023
Parking
Response from Property: Prezado Hospede, Obrigado por dedicar um tempo para compartilhar sua experiência hospedando-se conosco.Lamentamos que não atingimos as expectativas e que tenha ficado abaixo dos nossos padrões.Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, pois tratamos a hospitalidade como prioridade máxima na Slaviero Hotéis, mas é evidente que neste caso não obtivemos sucesso. Compartilharemos a informação com o nosso time de lideranças para que revisem os processos, afim de evitar que tal falha ocorra novamente.Continuaremos reforçando o cuidado e a hospitalidade em nosso padrão de serviço. Esperamos que volte em breve em nossa cidade e nos dê a chance de reconquistar sua confiança hospedando-se conosco.Daremos o nosso melhor para que sua estada seja tão agradável quanto a de muitos hóspedes que apreciam nosso hotel. Atenciosamente,Rafael Coutinho - Gerente Geral
OlivAnaF
Superior Twin Room
Checked in 8. 2024
Family
17 Reviews
5.0/5
Outstanding
Posted on 9.8.2024
Hotel in the center, the breakfast is great and the restaurant right in front is delicious. The room is spacious and very clean.
Original TextTranslated by Google
Response from Property: Prezado(a) Hospede ,Boa tarde!É com grande satisfação que recebemos sua avaliação positiva sobre nossos serviços. Agradecemos sinceramente por dedicar seu tempo para compartilhar sua experiência conosco. Em nome de toda a equipe, gostaríamos de expressar nossa gratidão pelo seu feedback.É extremamente gratificante saber que você ficou satisfeito(a) com nossos serviços. Trabalhamos arduamente para oferecer uma estadia agradável e confortável a todos os nossos hóspedes, e é muito motivador receber um retorno tão positivo. Seu reconhecimento nos incentiva a continuar aprimorando nossos serviços e buscando a excelência em tudo o que fazemos.Esperamos sinceramente recebê-lo(a) novamente em breve. Será uma honra poder proporcionar-lhe outra estadia memorável em nosso hotel. Caso necessite de qualquer assistência adicional ou tenha algum pedido especial, não hesite em entrar em contato conosco. Estamos sempre à disposição para atendê-lo(a) da melhor maneira possível.Mais uma vez, agradecemos sua avaliação e sua preferência. Estamos ansiosos para recebê-lo(a) novamente em nossa propriedade.Atenciosamente,Rafael CoutinhoGerente Geral
Guest User
Superior Twin Room
Checked in 7. 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on 31.7.2024
My stay was great, I just had to make one observation about the shower with the water spread out a lot and the air conditioning that was turning on and off straight away and they couldn't fix it, besides everything was wonderful, the cleanliness of the room and especially the super attentive attendant Renato at the desk. reception service
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share your experience staying with us. We regret that we did not meet your expectations and that it fell below our standards. We work hard to provide an exceptional experience for our guests, as hospitality is our top priority at Slaviero Hotels, but it is clear that in this case we were not successful. We will share this information with our leadership team so that they can review our processes to prevent such a failure from occurring again. We will continue to reinforce care and hospitality in our service standards. We hope that you will return to our city soon and give us the chance to regain your trust by staying with us. We will do our best to make your stay as enjoyable as that of the many guests who enjoy our hotel. Sincerely, Rafael Coutinho - General Manager
Ricardo Bernardino
Superior Twin Room
Checked in 11. 2024
Couples
1 Reviews
3.7/5
Posted on 25.11.2024
Well located, but lacks maintenance. There was a leak in the room. Could be better, good breakfast.
Original TextTranslated by Google
André
Superior Twin Room
Checked in 5. 2024
Couples
5 Reviews
4.2/5
Very Good
Posted on 18.7.2024
Hotel well located, breakfast very good for a 3-star hotel, the rooms are a good size but the external noise seal is not very good, it is possible to hear conversations in the hallway, excellent shower but the bathroom does not seal the water from the shower , then the bathroom floods, the service at reception is poor, they need urgent training, anyway, my assessment is that it is a reasonable to good hotel (rating between 6 and 7), I thought the value for money was good because I got a promotion
Original TextTranslated by Google
Response from Property: Dear Guest, Good morning! It is with great pleasure that we receive your positive review of our services. We sincerely appreciate you taking the time to share your experience with us. On behalf of the entire team, we would like to express our gratitude for your feedback. It is extremely gratifying to know that you were satisfied with our services. We work hard to provide a pleasant and comfortable stay for all our guests, and it is very motivating to receive such positive feedback. Your recognition encourages us to continue improving our services and striving for excellence in everything we do. We sincerely hope to welcome you back soon. It will be an honor to provide you with another memorable stay at our hotel. Should you require any additional assistance or have any special requests, please do not hesitate to contact us. We are always available to serve you in the best possible way. Once again, we thank you for your review and your preference. We look forward to welcoming you back to our property. Kind regards, Rafael Coutinho General Manager
Guest User
Superior Twin Room
Checked in 11. 2023
Solo travelers
3 Reviews
4.5/5
Great
Posted on 14.11.2023
Everything was great, well structured, spacious room, great breakfast! Location in the center of SP, shops nearby, walking carefully you won't have any major problems!
Original TextTranslated by Google
Response from Property: Dear Guest, Good afternoon! It is with great pleasure that we received your positive evaluation about our services. We sincerely appreciate you taking the time to share your experience with us. On behalf of the entire team, we would like to express our gratitude for your feedback. It is extremely gratifying to know that you were satisfied with our services. We work hard to offer a pleasant and comfortable stay to all our guests, and it is very encouraging to receive such positive feedback. Your recognition encourages us to continue improving our services and seeking excellence in everything we do. We sincerely hope to welcome you again soon. It will be an honor to provide you with another memorable stay at our hotel. If you require any additional assistance or have any special requests, please do not hesitate to contact us. We are always available to serve you in the best possible way. Once again, we thank you for your review and preference. We look forward to welcoming you back to our property. Kind regards, Rafael CoutinhoGeneral Manager
Guest User
Superior Double Room
Checked in 5. 2024
Business travelers
1 Reviews
3.0/5
Posted on 8.5.2024
Polite attendants. Good bed. Breakfast with breads, cakes, juices and fruits.
I had a problem with the shower that was cold and I had to call maintenance to make it work.
Original TextTranslated by Google
Response from Property: Dear Guest,
Thank you for taking the time to share your experience staying with us.
We regret that we did not meet expectations and that it fell below our standards.
We work hard to provide an exceptional experience for our guests, as we treat hospitality as a top priority at Slaviero Hotéis, but it is clear that in this case we were not successful.
We will share the information with our leadership team so that they can review the processes, in order to prevent such a failure from occurring again.
We will continue to reinforce care and hospitality in our service standards.
We hope you return to our city soon and give us the chance to regain your trust by staying with us.
We will do our best to make your stay as pleasant as that of the many guests who enjoy our hotel.
Yours sincerely,
Rafael Coutinho - General Manager
RosaRaquel
Superior Twin Room
Checked in 4. 2024
Family
1 Reviews
4.7/5
Amazing
Posted on 9.4.2024
The hotel is great, but the shower needs to be improved
A lot of water comes out, but it's very spread out
Original TextTranslated by Google
Response from Property: Dear Guest,
Thank you for taking the time to share your experience staying with us.
We regret that we did not meet expectations and that it fell below our standards.
We work hard to provide an exceptional experience for our guests, as we treat hospitality as a top priority at Slaviero Hotéis, but it is clear that in this case we were not successful.
We will share the information with our leadership team so that they can review the processes, in order to prevent such a failure from occurring again.
We will continue to reinforce care and hospitality in our service standards.
We hope you return to our city soon and give us the chance to regain your trust by staying with us.
We will do our best to make your stay as pleasant as that of the many guests who enjoy our hotel.
Yours sincerely,
Rafael Coutinho - General Manager
Guest User
Superior Twin Room
Checked in 4. 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on 15.4.2024
Wonderful hotel, comfortable bed, super hot shower, helpful staff and a spectacular breakfast!!!!
Original TextTranslated by Google
Response from Property: Dear Guest,
Good afternoon!
It is with great pleasure that we receive your positive evaluation about our services. We sincerely appreciate you taking the time to share your experience with us. On behalf of the entire team, we would like to express our gratitude for your feedback.
It is extremely gratifying to know that you were satisfied with our services. We work hard to offer a pleasant and comfortable stay to all our guests, and it is very encouraging to receive such positive feedback. Your recognition encourages us to continue improving our services and seeking excellence in everything we do.
We sincerely hope to welcome you again soon. It will be an honor to provide you with another memorable stay at our hotel. If you require any additional assistance or have any special requests, please do not hesitate to contact us. We are always available to serve you in the best possible way.
Once again, we thank you for your evaluation and your preference. We look forward to welcoming you back to our property.
Yours sincerely,
Rafael Coutinho
General manager
Guest User
Superior Twin Room
Checked in 3. 2024
Business travelers
2 Reviews
1.5/5
Posted on 5.3.2024
There are at least four or five clubs around the hotel, and the surrounding streets are full of bars. The windows in the room cannot be opened, there is no ventilation, and there is a strong smell when entering the room. The facilities are old and the wash basin is as big as the one on an airplane. I made a reservation for two nights and wanted to cancel the next day's reservation on the day I checked in. The front desk agreed, but Ctrip waited for a reply from the hotel to no avail. I endured this for two nights. It is recommended to delist this hotel.
Original TextTranslated by Google
Response from Property: Dear guest,
Thank you for taking the time to share your stay experience with us.
We regret that we did not meet expectations and fell below our standards.
We strive to provide our guests with an exceptional experience because we consider hospitality our top priority at Slaviero Hotéis, but it is clear that in this case we were not successful.
We will share information with our leadership team so they can review processes to prevent this type of failure from happening again.
We will continue to enhance care and hospitality in our service standards.
We hope you will return to our city soon and give us the opportunity to stay at our hotel and regain your trust.
We will do our best to make your stay as enjoyable as the many guests who enjoy our hotel.
Sincerely,
Rafael Coutinho - General Manager
Zūnjìng de kèrén,
gǎnxiè nín chōuchū bǎoguì shíjiān yǔ wǒmen fēnxiǎng nín de rùzhù tǐyàn.
Wǒmen hěn yíhàn wǒmen méiyǒu dádào yùqí bìngqiě dī yú wǒmen de biāozhǔn.
Wǒmen nǔlì wèi tígōng zhuóyuè de tǐyàn, yīnwèi wǒmen jiāng rèqíng hàokè shì wéi Slaviero Hotéis de shǒuyào rènwù, dàn hěn míngxiǎn, zài zhè zhǒng qíngkuàng xià wǒmen méiyǒu chénggōng.
Wǒmen jiāng yǔ wǒmen de lǐngdǎo tuánduì fēnxiǎng xùnxí, yǐbiàn tāmen nénggòu shěnchá liúchéng, yǐ fángzhǐ cǐ lèi gùzhàng zàicì fāshēng.
Wǒmen jiāng jìxù jiāqiáng wǒmen de fúwù biāozhǔn zhōng de guānhuái hé kuǎndài.
Wǒmen xīwàng nín jǐnkuài huí dào wǒmen de chéngshì, bìng ràng wǒmen yǒu jīhuì rùzhù wǒmen de fàndiàn, chóngxīn huòdé nín de xìnrèn.
Wǒmen jiāng jǐn zuìdà nǔlì ràng nín xiàng xǔduō xǐhuān wǒmen jiǔdiàn de kèrén yīyàng xiǎngshòu yúkuài de zhùsù tǐyàn.
Cǐzhì,
lā fěi ěr kù dì ní ào - zǒng jīnglǐ
승우
Superior Twin Room
Checked in 8. 2023
Solo travelers
1 Reviews
4.0/5
Very Good
Posted on 25.8.2023
The location is good enough that you can reach the cathedral or Liberdade on foot. When going to an art museum, use Uber on Sundays. The facilities are decent, but the details are a bit disappointing. We do not change bedding every day. Still, the breakfast quality is satisfactory for those who like fruit.
Please note that internet may or may not be available at the airport, so if you want to use the airport's public internet near Terminal 2, call Uber. Strangely enough, when I went to the airport, my vivo stopped working. I also trusted someone and was scammed out of $700 by a so-called Uber taxi driver. So, just calmly connect to the internet one by one and call an Uber. I often used the burger restaurant and supermarket nearby. Be sure to visit the cathedral near the Aulo Hotel.
Well, it's not that dangerous to make a fuss about. However, the streets are not clean.