Reviews of Meliá Paulista

Response from Property: Dear Guest, Thank you for sharing your experience with us. We sincerely regret that the situation was inconvenient. Please allow us to clarify that the procedure followed is part of our internal security protocols, whose main objective is to guarantee the protection of both our guests and the hotel facilities. The registration and monitoring of visitors in the rooms are measures designed to maintain a safe and controlled environment. We understand that this process can cause inconvenience, especially when unexpected, and we regret any inconvenience caused. However, we always act with the intention of ensuring everyone's peace of mind and safety. We appreciate your understanding and hope to welcome you back to provide you with a smoother experience in the future. Sincerely, Santiago Coutinho, Guest Experience Coordinator

Response from Property: Thank you very much for your wonderful review.We are delighted to know that you felt the hotel to be a peaceful retreat despite being located in such a vibrant and dynamic area. Being in the heart of the city while offering comfort and tranquility is something we truly value.It is also very rewarding to read your comments about the cleanliness and the attentive service. Our team takes great pride in maintaining high standards, and your recognition means a lot to us.We hope to welcome you again soon for another pleasant stay in São Paulo.Kind regards,Santiago CoutinhoCoordenador Guest Experience

Response from Property: Muito Obrigado!

Response from Property: Dear salintip,Thank you for staying at Meliá Paulista and for sharing your thoughts with us.We’re glad to know your overall experience was quite good, but we regret the inconsistencies you encountered. We apologize for the conflicting information regarding the water and about the towels — this is certainly not the standard we aim to uphold.Your comments are important and help us improve both our communication and the quality of our services. We hope to have another opportunity to welcome you and offer a stay that truly reflects the 5-star experience we strive for.Best regards,Brunna FigueiredoGuest Experience

Response from Property: Dear Attilio, Thank you for choosing to stay at Meliá Paulista and for taking the time to share your experience.We’re delighted to hear that our location, bar, and restaurant contributed positively to your visit—especially that it was the perfect spot to meet your local business partner. It’s also great to know you appreciated the fully stocked minibar and 24-hour room service, as we strive to provide convenience and comfort at all times.We look forward to welcoming you back on your next trip to São Paulo!Kind regards,Brunna FigueiredoGuest Experience

Response from Property: Thank you very much for your wonderful review.We are delighted to know that you felt the hotel to be a peaceful retreat despite being located in such a vibrant and dynamic area. Being in the heart of the city while offering comfort and tranquility is something we truly value.It is also very rewarding to read your comments about the cleanliness and the attentive service. Our team takes great pride in maintaining high standards, and your recognition means a lot to us.We hope to welcome you again soon for another pleasant stay in São Paulo.Kind regards,Santiago CoutinhoCoordenador Guest Experience

Response from Property: Obrigado pela avaliação!

Response from Property: Dear Stan28Sep,We are thankfull for your stay with us and also for your evaluation. We are glad to know you could rest in the room in a comfortable way. Only through your observations we will be able to continue improving our services and facilities.We hope to see you again!Best regards, Brunna FigueiredoGuest Experience

Response from Property: Hi Cla41,Thank youu for staying with us and also your evaluation. We hope to see you again!Best regards,Meliá Paulista Team

Response from Property: Dear Taeseop, Thank you for staying at Meliá Paulista and for taking the time to share your review.We are delighted to know that you enjoyed the stay and our perfect location.We look forward to welcoming you back soon.Kind regards,Brunna FigueiredoGuest Experience

Response from Property: Dear Malik's,Thank you for staying at Meliá Paulista and for taking the time to share your review.We are delighted to know that your experience with us was outstanding.We look forward to welcoming you back soon.Kind regards,Brunna FigueiredoGuest Experience

Response from Property: Dear Guest, Thank you for staying at Meliá Paulista and for taking the time to share your review.We're glad you enjoyed our hotel! We hope to welcome you back soon for another great experience.Best regards,Brunna FigueiredoGuest Experience Coordinator

Response from Property: Dear Guest,Thank you very much for sharing your experience with us.We are pleased to know that you appreciated the comfort and upkeep of the rooms, as well as the daily housekeeping. It is also great to hear that breakfast met your expectations and contributed positively to your stay.Our location on Paulista Avenue is indeed one of our highlights, and we are glad it made your time in the city more convenient and enjoyable.We hope to have the pleasure of welcoming you again soon.Kind regards,Santiago CoutinhoCoordenador Guest Experience

Response from Property: Dear ぱぱラッチ,Thank you very much for your kind review and for sharing your impressions with us.We are delighted to know that you appreciated the calm and composed service from both our front desk and restaurant teams. Providing a welcoming and attentive atmosphere, while respecting each guest’s space, is something we truly value.It is also wonderful to hear that you enjoyed the breakfast selection, especially the quality of the juices. Details like these are carefully chosen to enhance the overall experience, and your recognition means a lot to us.We truly appreciate your intention to stay with us again on your next visit to São Paulo, it will be a pleasure to welcome you back.Kind regards,Santiago CoutinhoCoordenador Guest Experience