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Hampton Inn Sarasota-I-75 Bee Ridge Guest Reviews
3.8/5
Good
72 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location3.8
Amenities3.8
Service3.8
Cleanliness3.8
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All reviews(72)
Positive reviews(13)
Reviews with photos/video(4)
Negative reviews(28)
Guest User
Hearing Accessible Two Queen Room
Checked in May 2022
Other
8 Reviews
5.0/5
Outstanding
Posted on May 29, 2022
This Hampton Inn has a nice clean feel to it. It almost feels like a brand new hotel because it is. It was built not too long ago and that makes it newer which is why it looks and smells new. It smells new as well. They just built this place not to long ago which is what explains the smelling new is from. Thank you Hampton inn for a sexy stay!
Sergei
Hearing Accessible Two Queen Room
Checked in Dec 2023
Couples
66 Reviews
5.0/5
Outstanding
Posted on Dec 27, 2023
Excellent number, as always in this network
Original TextTranslated by Google
livingmyl2020
Checked in Jul 2024
Family
3.0/5
Posted on Jul 6, 2024
I came for a quiet vacation. Construction going on a meeting room for 2 days consistently. Jennifer the manager was not apologetic as a matter of fact her tone was nasty when I complained about the banging. Constant banging and knocking from early in the morning to late in the evening. Bad construction planning during a holiday weekend. The comfort of visiting guess was not considered.
Response from Property: The feedback regarding your stay is invaluable. The concerns you mentioned about the noise and interaction with our manager will be reviewed to ensure improvements. Your comfort is important, and the team aims to provide a more relaxing environment in the future.
Randy M
Checked in Jun 2024
Family
1.0/5
Posted on Jun 9, 2024
Wrong room with no AC. Alex the desk manager wasn't accommodating or caring. Driving from near Pittsburgh to Tampa, expecting a Hampton to be nice, to arrive to a king bed vs 2 queens, I got a shoulder shrug, and that's all I have. Ok fine, I'll deal with it. Then i realize the AC isn't working. Again, well, I'll try to get someone, yeah, 10 pm, I'll pass. While mistakes happen and things break, he knew it was the wrong room and the stink in the room told me this wasn't the AC first day not working.
Response from Property: Randy M, It is disappointing to hear about your experience with the room and the AC issue. Our goal is to provide a comfortable stay, and it seems we missed the mark during your visit. The comments about team member interactions are also concerning, and we will address them directly. Your feedback is valuable and will help us improve. Thank you for sharing your experience.
Darth_Rater
Checked in May 2024
Couples
1.0/5
Posted on May 4, 2024
No exaggeration. Worst hotel experience in my life. Elevator broken. They offered to help bring up some of our luggage, which was nice, but the guy broke the handle off the suitcase half way up the stairwell. They gave us the wrong room number (written on the card envelope) and when we we trying to open the door, a guy in his underwear opened the door to pot smoke filled room with fists up and threatened to punch my wife. A/C was broken. Our room smelled. Our room door was broken. TV had issues Half way through my shower the water simply cut out - zero water for a few minutes We came back from dinner and there was a lady yelling at the front desk about how the microwave in the common area “f**ng Sucks! It won’t even heat up a simple thing!!” When we brought up these issues to the front desk, there was no empathy and the kid behind the front desk said there was nothing he could do. This place is incredibly mismanaged. There was zero empathy from the staff. I hope Hilton reads this and fires the manager and gets someone who can fix these problems so the next people who stay here don’t have such a horrendous time, as we and others had here.
Response from Property: We regret that your experience didn't match your expectations. It seems there were several areas which could have enhanced your stay, including the functionality of our facilities and the handling of your concerns by our team. Your experience is highly unusual and we assure you that steps are already under consideration to make improvements. Your suggestion for better management resonates with us and will be taken into account in our ongoing efforts towards improvement. Our primary aim is to provide comfortable and hassle-free stays for all our guests, and your insights will help us forge a robust path towards this goal. Thank you for taking the time to share your experience.
augbaby1975
Checked in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 26, 2024
It was a very nice stay. The only thing we didn't like is that the pillows are half size. There was one full size, standard pillow in the closet that we used, but the rest were the size of decoration pillows. The room was very nice, and the breakfast was pretty good.
Response from Property: Augbaby1975, it's fantastic to know you had a pleasant stay at Hampton Inn Sarasota - I-75 Bee Ridge. We appreciate your feedback on the sizing of the pillows and will take this into account for possible improvements. We're glad you found the room to be comfortable and enjoyed the breakfast. We hope to welcome you back in the future.
Guest User
Checked in Aug 2023
Other
2.0/5
Posted on Aug 16, 2023
Hilton customers should be informed BEFORE they make a reservation here that this location is undergoing extensive renovation that may impact their stay. After a long day of traveling, or in my case 12 hours at the hospital as my husband underwent emergency heart surgery, the last thing most people want to see as they enter a hotel lobby are signs like these. In fairness, the GM did put me in a renovated room. After I filed a formal complaint later with Hilton Customer Relations, he quickly contacted me to offer money off my bill or points. I declined, only asking that the hotel do the right thing and update the website. The website hasn’t been updated as I submit this review. I had planned to sleep in after a very stressful day. I ended up leaving as soon as possible before the construction started at 8am. Do the right thing.
Response from Property: We deeply regret the inconveniences you experienced. Please rest assured that we value your feedback and will take them into consideration to ensure a fair understanding for future guests. We appreciate your patience during this time, and we hope for the opportunity to provide you with a superior experience on your next visit.
Samba
Checked in Dec 2023
Couples
5 Reviews
4.0/5
Very Good
Posted on Dec 15, 2023
It appears that most of the renovation work on this hotel has been completed. We saw no signs of on going work and our 4th floor bedroom/bathroom were very comfortable, clean and well supplied. The breakfast area --- though rather devoid of travelers--- also looked untouched by construction noise and disarray. And there was a nice selection of breakfast foods to choose from. Quite honestly, we were pleasantly surprised as the cost was considerably less than we are accustomed to paying in Sarasota. We chose this hotel for its location, a quick and easy drive to Celery Fields where we walk and look for birds. Upon arriving, we were happy to find that it is off the road and on a pond. The pond was full of birds, so in 5 minutes after parking; we got some fun photos. We will definitely return to this hotel. They gave us no reason not to and several good reasons to repeat the experience.
Response from Property: Samba, it's wonderful to see that you had such an enjoyable experience at Hampton Inn Sarasota - I-75 Bee Ridge. We're glad you found our accommodations comfortable, clean, and well-equipped. Your positive remarks regarding our breakfast selection and serene location, particularly the pond and its abundant birdlife, are greatly appreciated. It's heartening to learn that we could provide value and good reasons for a future stay. We're looking forward to welcoming you back for another great experience.
Kevin B
Checked in Nov 2023
Solo travelers
5.0/5
Outstanding
Posted on Nov 22, 2023
My overnight auditor Dekida has truly shown me premier customer service. Awesome attitude and very courteous. Offering me free water and the option to have a suite with a king size bed for a really great price compared to other rooms. My actual suite was also great to be in! Very cozy and spacious. And for checking out, Kirsten was excellent as well. Highly recommend anyone stopping by in town and in need of a place to stay!
Response from Property: Thank you for your glowing feedback about your stay at Hampton Inn Sarasota - I-75 Bee Ridge. We're delighted to hear that Dekida and Kirsten made your experience memorable through their exceptional service. It warms our hearts to know that you found the suite to be comfortable and roomy, and appreciate your recognition of our value for money. We look forward to welcoming you back should you visit town again. Thank you for recommending us!
Guest User
Checked in Apr 2023
Couples
1.0/5
Posted on Apr 10, 2023
DON’T even think about going to this hotel! I always read trip advisor first but failed to today because we were so tired from our delayed flight, so I just trusted the Hampton Brand would be ok. Terrible mistake. NO hot water in the sink, the sink plumbing leaked on the floor. The refrigerator didn’t work. I used a bag of ice in the sink to cool our drinks. Ice machine on our floor didn’t work. And the room & hotel is terribly run down. I can’t imagine Hampton allowing this??? The room rate was over $200 with a discount. Stay Away!
Response from Property: Thank you for sharing your feedback with us, Morristravels12. We regret that you experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so weve shared your concerns with the appropriate members of our team so that we may improve moving forward. We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.
Guide08773688586
Checked in Sep 2023
Couples
3.0/5
Posted on Sep 25, 2023
Plus: newly renovated room Minus: asked the Front Desk to make a reservation at a restaurant for the evening. They told us no, that they could not make that call. Just a little service would have been great. Unstable Internet access We are not coming back.
Response from Property: We appreciate the feedback. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.
Guest User
Checked in Aug 2023
Couples
1.0/5
Posted on Aug 7, 2023
Horrible stay. Undergoing renovation, hot halls, smelly rooms and roaches in bathroom. This Hampton Inn was the biggest dissapointment. The website does not disclose the renovation. We checked in late at night. Had no choice but to stay. No other hotel available in the immediate area. We are seniors and had been driving for hours and needed to rest overnight. We changed rooms because the dog smell in the first room was unbearable. The second room had roaches in the bathroom! The interior halls had no ac. The elevators filthy. Alex and Jenny in the front desk thried their best to assist us, but their was not much they could do. The place is a mess!
Response from Property: Ana, The team is disheartened to hear about your less than satisfying stay. Rest assured, high cleanliness standards are absolutely paramount. It seems our ongoing refurbishments and the unexpected hiccups this can sometimes cause fell short of your expectations, for which we apologize. The resilience shown by Alex and Jenny highlights our dedicated staff's commitment to making every guest feel supported, though it's regrettable the outcome was unwanted. We hope you might consider giving us another chance after the renovations are completed.
Guest User
Checked in Jul 2023
Solo travelers
1.0/5
Posted on Jul 17, 2023
1st of all, this place is under MAJOR renovation. The 4th & 5th floors are being gutted and completely redone. This means CONSTANT NOISE! What's really appalling is that this fact is disclosed NOWHERE in the app or website. The 1st time you find out about this major renovation is when you walk into the lobby and see a sign. Front desk tells you too, and oh, by the way, the water will be shut off from time to time for however long it takes, without advance notice. I have traveled the world extensively and have NEVER seen a major hotel chain not disclose that their property was undergoing, nevermind minor repairs, but a major renovation. Absolutely unacceptable and disgusting conduct by Hilton. Now on to the stay. This hotel is a major league dump. The lobby and hallways are hotter than outside (were in a Florida heat wave with outside temps in the mid 90s). There's clearly no AC being pumped into the common areas (maybe because 4 & 5 are open to the outside? Who knows?). Asked for a quiet room as I'm a light sleeper. Got put on 1st floor, NEXT TO THE HOTEL LAUNDRY!!! Staff talking, yelling and joking around starting at 7:15am. And then the construction noise kicks in at 7:50ish. So yeah, about that quiet room... Now into the room. It was a dump. The carpet was blacker than freshly laid asphalt. It was also grossly sticky with my shoe soles sticking to the carpet. The bathroom has evidence of water leaks with cracked paint everywhere. Got into the room and it felt like a sauna. Turned the AC down to 70. In 2 days the room never got below 72. AC is ineffective. So today I packed it in. I was reserved for 12 days and I'm gone in 2. Found another hotel to stay at. This place is virtually uninhabitable and they should have totally shut it down and redone the entire property in one shot, rather than tarnish the Hilton name like this. And now I just got my receipt and they jacked up my rate for both nights. I'm assuming because I left early. Given why I left, they should have refunded me for 2 nights of sheer misery, certainly not charged me more! I'm a Hilton Gold about to become Diamond. But this experience makes me want to start using my Marriott Bonvoy rewards more often.
Response from Property: It appears the experience you had was far from the one we strive to provide for all our guests, for this and any other inconveniences, we deeply apologize. As a Hilton Gold member, we highly value your loyalty and genuinely regret that this experience did not meet your expectations or our high standards. Rest assured that we are committed to enhancing our hotel in every way possible. Thank you for taking the time to share your review. Your feedback helps us identify areas that need improvement and we greatly appreciate your input.
Guest User
Checked in Jun 2023
Family
2.0/5
Posted on Jun 30, 2023
We were not warned of construction/remodeling taking place. Only one elevator worked, water was turned off 1 day, they ran out of breakfast two days, etc. this was a hotel recommended by Supercopa and our rate was still too high for the hotel. The hallways and lobby were extremely hot, the rooms are small, and I expected a lot more from this chain
Response from Property: First and foremost, we deeply apologize for the inconveniences you experienced during your stay. Our team is dedicated to providing our guests with a comfortable experience and we regret that we fell short in this case. We understand your concerns about not being informed about the construction and remodeling taking place at the hotel. It is crucial to notify our guests about any ongoing work to ensure their utmost comfort. We appreciate your feedback and will work to improve our communication about such matters in the future. Regarding the issue with the elevator, we understand how frustrating this must have been for our guests. Our team is committed to resolving such issues and doing their best to minimize any inconvenience caused. We apologize for the water being turned off and for running out of breakfast items on two occasions. We understand that these were subpar circumstances, and our team should have been more diligent in properly managing the situation. Rest assured, this information will be addressed internally, to prevent such events from happening again. We offer our sincere apology for the discomfort you felt due to the hallway and lobby temperatures. This is not the standard experience our guests should expect and we will investigate the issue to ensure proper temperature control is maintained throughout our entire hotel. We're sorry to hear that our rooms did not meet your expectations and understand your concerns, as our main priority is to provide excellent accommodations for our guests. Your feedback is invaluable in helping us understand where improvements are needed. Once again, we apologize for any inconveniences you experienced and hope to have the opportunity to welcome you back in the future for a significantly improved stay.
Guest User
Checked in Jun 2023
Family
1.0/5
Posted on Jun 30, 2023
Stay away. I had a death in the family so had to come to Sarasota. Booked two rooms for five nights. When we first arrived someone was being arrested right at the front door. The hotel is incredibly dirty and run down. The room smelled, bathroom was moldy, no shower curtain insert, and the tub wouldn’t drain. There were several rooms on the floor having a party. The front desk was completely aware and did nothing. After a long tiring day we needed rest and we did not get that. I am a Gold member and travel frequently and this is the worst hotel I’ve stayed in by Hilton. Very disappointed.
Response from Property: Christopher, First and foremost, please accept our deepest condolences on your recent loss. We understand that you came to stay with us during an incredibly difficult and emotional time, and we sincerely apologize that your experience was not up to the high standards we strive to provide our guests. It is concerning to learn about the situation you report witnessing upon arrival at our hotel; rest assured, the safety and security of our guests is of utmost importance to us. We are sorry to hear that our hotel's cleanliness and maintenance did not meet your expectations. We are committed to providing a comfortable and inviting environment for all of our guests, and we apologize for any issues you encountered regarding the room. Furthermore, we understand that you were seeking rest during your stay, and we are deeply sorry that you were not able to find it due to the noise from other guests on your floor. It is disappointing to hear that our front desk team was not able to address this issue effectively. We will work with our team to review and improve our handling of such situations to better meet the expectations of valued guests like you. As a Hilton Gold member, your loyalty means a great deal to us, and we take your feedback seriously. We assure you that your concerns will be addressed by our team to ensure we provide an improved experience for all future guests. Again, we truly apologize for the unsatisfactory stay you had during this already challenging time. We hope that we will have an opportunity to welcome you back for a better and more enjoyable experience in the future.