First of all, those who complained about price probably didn't check the hotel's official website which has promotional packages you can find nowhere else - for my case, half the price of Priceline or ***********! In terms of hardware and software, it's far from the "resort" hotel we lived in Banff Town (namely, the CAA Four-Diamond "Rimrock", which I'd strongly recommend too), but it's much better than any "motel" I've even lived in. I'd say it's a resort hotel for budget travellers, if you want to visit both Banff and Jasper for about one week but wish to stay in just one place (get prepared to drive at least 2-3 hours each day in this case) or with a tight budget, this is the place to go! Room is small, but clean and tidy, has everything you can expect at a "resort" hotel, from toiletries to fridge, bed is comfortable too. Staffs are very nice and friendly. The view is beautiful, especially sunrise and sunset, you don't have such great view in most other hotels in Banff and Jasper. And kids loved the swing chair outside our building. Yes, food and gas prices are high, but food quality is as good as, if not better than, restaurants of similar price in Banff or Jasper, and you can full your tank at Banff or Jasper to skip here if you don't want to pay the premium for the full car service (like I did). Considering its location - right at the midpoint of Banff and Jasper with no other lodging or dining or gas options within 30-50 minutes range either side, I'd say this is a great place at a fair price. Only downside is no wi-fi and this place has no cellphone coverage, so get prepared to disconnect with outside, but there is upside too: I had the best night's sleep here during the whole week in Banff/Jasper!