SpringHill Suites Savannah I-95 South

This experience went from unacceptable to deeply concerning. After multiple unclean rooms during my stay (which I have already documented elsewhere), I eventually spoke directly with the hotel owner. While he offered a refund, the conversation itself was disturbing. He openly challenged the truth of my experience and implied that during the holidays they “deal with a different brand of people.” When I asked him to explain what he meant by “different brand of people,” he could not give a clear answer. That statement, combined with the way my concerns were dismissed, made me extremely uncomfortable. Whether intentional or not, it came across as biased and inappropriate. No guest should ever feel judged, stereotyped, or spoken down to based on how they talk, dress, act, or where they come from. I also filed a formal complaint with Marriott corporate, and even they were unable to provide a clear explanation or meaningful response regarding how this situation was handled. Between the filthy rooms, the lack of accountability, the dismissive attitude, and the owner’s comments, this hotel and its management failed on every level. The way both the property and Marriott handled this situation was atrocious. I strongly suggest others think twice before staying here.

Not the best hotel Elevator didn’t seem right and there was leftover food from another guest in the bar fridge and after telling the front desk person he didn’t know what to do, so overall it was terrible service

Everything was great the check-in to the checkout you can check in at 3 o’clock and check out at 12!! The shower in the room was excellent!! Hot water and high pressure!! Hot tub was hot !! Staff was pleasant and welcoming!!

Clean and smelled good. Breakfast was wonderful, especially the potatoes and the eggs. Great cereal selection and love those waffles

Upon arrival there are chairs near the front desk with one that was badly stained. In room couch and foot stool had stain marks and did not seem clean, poor lighting throughout the room. Shower doors are ''clear'' glass but were badly water stained not to mention poor water pressure in shower and sink, lighting in sink area very low. Bed area was well renovated but linens even though clean showed wear (found a small worn out hole). Overall will not be staying or recommending this hotel.

The process was from checking in and checking out was very smooth . The rooms were clean and the staff was very nice