A haven of peace in the heart of the city of Dakar, Le NDIAMBOUR Hôtel et Résidence is a 4 **** hotel complex which has capitalized twenty (20) years of experience which have given it the status of reference on the market of the Senegalese hotels. Created by a Senegalese businessman, this jewel is a pride for the entire Senegalese private sector. In order to meet the needs of an ever more demanding clientele, we have carried out various renovations of our spaces and the increase of reception capacities in terms of rooms and seminar rooms. Since October 2018, the complex has 146 rooms, Seven (07) meeting rooms that can accommodate between 10 and 200 people, two (02) dining areas, a shaded terrace, a gym and a swimming pool.
"Booked a room for two people for 5 nights.
Room looked neat: clean, AC, TV and safe worked fine
The left window could be closed but not locked
Bathroom:
- However, there was a lot of mold in the joints of the tiles in the shower room
- the sink was virtually clogged
- There was a tear in the shower 'curtain' that had been patched.
Service: was bizarre
People at the reception were extremely friendly and helpful
Problem: it was booked for two people, but only one bath towel, one cup and one glass were provided (with kettle)
I later received the t****e bath towel after asking at reception. Unfortunately, the first three days I went back to reception 8 (!) times to get a t****th cup and t****th glass.
It was always promised that we would get them. There was also a call in my presence to come through and bring a cup and glass. I put a note next to one cup asking for a second cup and a second glass.
It's not a disaster, but you shouldn't pretend to be a 4-star hotel with such service! The room, bathroom and service are more consistent with a 2 or 3 star hotel.
The buffet breakfast (over 12 euros per person) was appropriate for a 4 star hotel and was excellent.
Upon arrival we were told breakfast was included. When I asked them the next day if they wanted to check this again, so that I wouldn't suddenly have to pay an extra 120 Euro at the end, they could no longer find my booking. They would search further. The next morning I received a call that breakfast was not included after all!
(We had received the trip as a gift and didn't know if breakfast was included)
All in all, great location, friendly, helpful people at reception, but apart from a good breakfast, it is at most a 3-star room that needs maintenance"