The Dextro, BW Premier Collection in San Diego seamlessly blends mid-century modern design with contemporary luxury. Our distinctive hotel stands out for its stunning 360-degree views of the cityscape and thoughtfully crafted spaces that inspire both relaxation and creativity. From the moment you arrive, youll discover an atmosphere where design meets comfort, creating an elevated experience that celebrates both the journey and destination.Our hotel in Little Italy provides an ideal base for discovering the citys most celebrated attractions. Located just steps from Little Italys renowned dining scene, The Dextro, BW Premier Collection puts you within easy reach of Petco Park, the Gaslamp Quarter, and Seaport Village – all less than two miles away – with the San Diego Zoo, Balboa Park, and SeaWorld just a short drive away. Business travelers appreciate our proximity to the Convention Center, downtown corporate offices, and convenient access to San Diego International Airport.Our cozy guest rooms reflect careful attention to detail, featuring premium amenities that cater to leisure and business travelers alike. Start your day with breakfast at the onsite Ottutto restaurant, open daily with expanded weekend hours. In the evening, the restaurant transforms into an elegant dining destination and cocktail lounge, perfect for unwinding after a day of exploration or business. Additional amenities include a heated outdoor pool, 24-hour fitness center, and complimentary WiFi throughout the property.We invite you to experience San Diego from a fresh perspective at The Dextro, BW Premier Collection. Whether youre joining us for business, leisure, or a blend of both, our attentive team stands ready to ensure your stay exceeds expectations. Here, every moment presents an opportunity to discover something extraordinary – from sunrise views over the bay to evening strolls through Little Italys charming streets.
"Upon check-in, I was asked to pay for the room, which I did. However, I noticed the amount charged was higher than the total from my original booking. I asked the receptionist (I believe his name was Raul, though I’m not entirely sure) why that was. I explained the amount I had been quoted during booking. He then mentioned, almost as an afterthought, that a $150 deposit is taken at check-in.
I told him this should have been communicated before processing the payment, as it’s standard practice to inform guests of such charges upfront. While I wasn’t pleased, I went ahead and paid.
I also mentioned that I had submitted a request in advance for a room away from the elevator with a good view. He told me the hotel was fully booked, which confused me, since I had booked well in advance and included my request at the time. He assigned me Room 503, which was directly across from the elevator, not away from it.
I didn’t want to complain as I had just traveled over 12 hours from London to San Diego and was extremely tired. I planned to grab some dinner and get straight to bed. However, the room was quite noisy—there was a lot of hallway activity, and the family next door had their TV volume quite high. I decided not to go downstairs and complain, hoping I could just fall asleep.
Unfortunately, I was woken up around 3 a.m. by a crying child, and again at 5 a.m. At that point, I was extremely frustrated and went to speak to the receptionist on duty, Matthew. I explained everything to him, and he was very understanding. He said there was availability and offered to move me immediately…this was surprising, considering the earlier claim that the hotel was full.
He moved me to Room 204. While it wasn’t far from the elevator either, he assured me it would be quieter since there were no large families on that floor. He was right—the room was much more peaceful, and I appreciated his help.
At checkout, I saw the same receptionist who had checked me in and decided not to approach him. Instead, I spoke to Antonio at the other desk. I asked about the deposit, and he informed me it would take 2–3 business days to be released. Naturally, I wasn’t thrilled to hear this, especially after the earlier issues, so I shared my entire experience with him. He apologized sincerely and mentioned the initial receptionist may need additional training, which they would look into.
Overall, the stay was decent for a short 3-night visit, but the start could have been handled much better."