Glacier Hotel Grawand

The highest hotel in Europe and a real bucket list destination for anyone who loves the mountains and stunning views. Located at 3200 meters at the end of the Val Senales Valley in Northern Italy on the Austrian border - it is only accessible by cable car 1200 meters below in the valley. In the evenings you have the place to yourself - only about 30ish rooms - as the cable car stops at 4pm. We were lucky with the views as we had stunning weather - the view from our bedroom window was like a postcard looking out on snow covered peaks for miles. It also means you can be the first to ski the glacier slops in the morning and explore the history of Otzi the Iceman - a mummified body discovered over 5000 years ago close to the hotel. Food is simple but well prepared in the evenings and there is a bar and a good selection of local wines.

Terrible place. The only thing they care about is squeezing you out of your money. The highest hotel in Europe? I would call it the highest scam in Europe. The place is very dated, disorganised, the moment you ask something they get super defensive because they know they are screwing you. It's not so much the receptionists and other workers but the management and the way the whole thing is run, heart-less. They have you book with dinner and breakfast included which are really the worst ever. The room smells like an old train, the restaurant looked like it has not been charged since they 80s. Even the tap beer was the worst I ever tasted, I could see many people not finishing it and ordering other things. Never stay there

We had been staying at Glacier Hotel Grawand several times in the past, but during our last stay in January, my partner proposed to me – a once-in-a-lifetime experience. Instead of a small celebration or even a simple gesture (like the cake and decorations we saw given to other guests each time), we were met with unprofessional and disrespectful treatment from a waitress. This caused us a lot of sadness and spoiled what should have been a beautiful stay. For example, the next day our table and place settings were taken away and given to new guests without any explanation, leaving us without a place to sit and with no table number assigned to us. Our orders were mixed up, and we were repeatedly ignored. She even pulled faces and made rude expressions while I was kindly speaking to her, and also used the sauna and gym, occupying spaces meant for paying guests. I submitted a written complaint, yet after more than six months I have still not received even a reply. Ignoring loyal guests in this way is absolutely unacceptable and shows a complete lack of professionalism. Sadly, the management is going downhill.