The Canyon Suites at the Phoenician, a Luxury Collection Resort, Scottsdale Reviews

The hotel room is relatively large, and breakfast is included in the room rate. Although it is relatively simple, it is OK. There are two hotels connected together in the hotel area, and the other hotel is more business-like...

You can spend all your time at the Canyon Suites and enjoy quiet, comfort, and service that is excellent. But we also dined at the J&G steakhouse in the main resort just a short walk away, and we enjoyed the excellent golf at the Phoenician. They recently added an upgraded breakfast that is superb with many choices hot and cold. The detail and services here are the best we have experienced at Bonvoy properties.

Beautiful canyon suite - 1 full bath with shower & tub and a half bath. Lovely family room with a television and a small dining room table. The patio overlooked a beautiful garden. The breakfast was delicious. Buzz was fantastic- so personable and helpful. The grounds were impeccable. Rooms were clean and spacious. Staff were eager to help and were very professional. Can’t wait to return.

There is good reason this place has so many 5 star reviews. Before I arrived, I received an email from the property about construction. I called and spoke with Derek and explained it was an anniversary trip and that we would like a room away from the noise. We ended up with a beautiful room and heard no noise at all. Derek and his colleague Sydney were responsive to all of our needs and requests, no matter how small. They really do go above and beyond to ensure a wonderful experience for their guests. Daily breakfast at the Canyon Suites was also top notch. Everything was fresh and their “continental breakfast” included bagels, smoked salmon, delicious pastries and fresh fruit among many other things. My experience at the spa was delightful, but not exceptional. The spa was very busy which is good for the venue I suppose, but it was loud in the relaxation spaces and just felt crowded. I didn’t even try to go to the spa pool since the Canyon Suites pool was so much calmer and quieter. You have access to the main resort pools which were fun and boisterous and I’m glad we experienced a day of it, but for a vacation meant for unwinding, it was back to the Canyon Suites pool for the rest of our stay. All of the pools greet you almost immediately with ice water (complimentary) and a menu to order (pay for) other snacks if desired. The restaurants were also very good, but you’d expect that at the prices they charge. I definitely recommend The Canyon Suites at the Phoenician.

Very relaxing & luxurious stay in the end of May. The property is beautiful. Complimentary buffet breakfast in the lobby was great. The staff was very friendly. This is the first time I ever felt like I had to give a special "shout out" to the housekeeping staff. Not only was the room extremely cleaned, but things like my phone cables were nicely wrapped every day. The only thing I would improve would be to have a full time pool attendant. Of the three days at the pool, there was only an attendant the first day. So I had to open the heavy umbrellas myself the next two days. I understand it was a slow time & only a few guests at the pool. Maybe I would suggest opening all the umbrellas at the beginning of the day.

I chose the Canyon Suites for my husband's 50th based on the reviews, and it did not disappoint! From the valet to front desk, bartenders to housekeeping staff, everyone was incredibly friendly and helpful! The rooms were roomy, clean, and the bed/pillows were some of the softest I've ever slept in! We enjoyed using the pools, spa, and restaurants, which were also all absolutely wonderful! The staff were always engaging and friendly, and the view of the waterfall and Camelback Mountain from the bar/patio was breathtaking! If I had to critique any one aspect, it would be that the Canyon Lounge Bar needed to be open later than 9:00 - perhaps 10:00 at least. Thank you for a wonderful experience!

I wanted a solo trip and I spent dayyyys researching. I landed on a 5 star resort on the coast at Terranea in CA. I ended up leaving early and decided to come home and staycation it up. I am SO glad I did! This place is amazing. The service was spectacular everywhere I went. Derek was particularly helpful and kind making me feel so great about my choice. The food was great, the pools were so nice. The poolside service was great. Plenty of chairs. Pool was nice and cool. Rooms were lovely. Nice views. Spacious. Feels very private. I can’t wait to bring my girlfriends in a month.

The Canyon Suites was my choice for elevated accommodations at the posh Phoenician located at the base of the Camelback Mountain. I upgraded to this category of dwelling as it was separate and more intimate. Service was upper class, it was packed with amenities and more abundant than those attached to a standard suite. The digs were were outfitted with custom decor accomplishing a residential fervor with a patio affording an outdoor lifestyle and superb views. Access to an exclusive pool, a breakfast and lunch spread, were hits with me. The focus of all of this is the Canyon Lounge, a communal spot in the main lobby serving breakfast and in the evening, cocktails with small plates.....yummy yummy in the tummy. The poolside Canyon Grill features a lunch menu of fresh salads and makes the waterworks all the more attractive. The Canyon Suites at the Phoenician elevates your stay.

All I have to say do not go there! I was so sad about my stay!!! From the checkin to checkout. They room service , housekeeping. No one was a help. The amount Amount of Money I spent. WOW I tried to cancel before I went because my daughter was in the hospital they would not give me a refund. So I went he stayed behind .

Amazing hospitality! The experience at the Phoenician Resort was top notch. Great restaurants and food service. Kevin (Manager if the Canyon Suites) is VERY welcoming and made sure the stay was the best. He’s so accommodating from recommendations to special welcome amenities sent to my Suite. All the team members that I interact with are friendly and personable. I will return. Thanks for being part of a great trip.

The hotel is lovely but the staff is what makes it a luxury property. Alexis at the concierge desk, Victor at the pool, and Don bartending at happy hour in the beautiful lobby made it the most relaxing 24 hours I’ve ever had at a hotel. I can’t wait to go back. The king room was very spacious and the loveseat on the balcony was such an excellent feature. TV in the bathroom if you want to watch a movie while you soak in the tub. The grounds are so beautiful; my only comment is that the pool really needed a good skim, but I saw the staff taking care of that as I was leaving today. The room service was fine, the complimentary breakfast buffet was better.

Staying at the Canyon Suites allowed us to experience the best of both worlds. It gave us the proximity to Old Town, downtown, & Phoenix that we wanted but also the quiet & relaxation that we needed. Though the Phoenician is also a wonderful property it is far too busy for what we wanted. The Canyon Suites are a nice resort within a resort. Upon arrival we received an upgrade to a King suite facing the majesty of Camelback. This suite was huge. I just wish the living room furniture was more comfortable. They have a great area with a large TV but the furniture is really hard. Thankfully the bed was super comfy. We really enjoyed the patio. It was a great spot to enjoy that first cup of coffee in the morning and listen to the birds. The bathroom was also very spacious & had ample towels & great Byredo products. The staff were friendly & helpful & took great care to try to learn our names. Too many staff to mention. Hopefully you'll get an opportunity to meet Buzz. Even the valets & bellhops were helpful & a great resource for info. The housekeeping staff takes great pride in what they do. There are a few areas I think the Canyon Suites could improve upon in addition to my gripe about furniture. They need more pool staff. Those poor folks are responsible for getting you set up, taking food & drink orders, & making their own cocktails. They really could use another set of hands to move chairs & umbrellas. I also think some of the umbrellas & chairs could be replaced & that the hot tub area could use some TLC. Also, their cabana rental prices are outrageous. I've had less expensive rentals in Monaco, Miami, & and the Caribbean. Lastly, would it kill the breakfast attendants to walk around with a carafe of coffee to see if anyone needs refills.

I usually save my points to stay here once a year. As lifetime Titanium I have been treated very well with extra amenities in past years. I guess I got spoiled and this year the person checking me in really had no interest in interacting with me. She wasn’t rude but not like I had been welcomed previous years. There was no welcome at the little gatehouse which was a minor thing but a nice way to start a visit. They added the option to self park in the garage under the Canyon Suites. I prefer that but missed the interactions with the valets. The exception was the people working at breakfast. I had a few nice conversations with them. The breakfast is lovely and I enjoyed eating outside before the heat of the day started. I love that the pool is open 24 hours so I could have a sunrise swim.

This was my family and I's fourth or fifth stay at the Canyon Suites at The Phoenician. Every single time the service has been top notch. The staff remembers our names, gives a gift to my children, and always provides something a little extra, be it snacks with a free movie or a free Smores kit. The breakfast, while minimal is great. Without looking like a Homewood Suites or something, they provide you with high quality and well cut fruit, yogurt, oatmeal, and always a breakfast entree. The staff is the best I have encountered at any hotel in the states. The ONLY negative thing I had to say was we experienced ants at the pool at three different locations, even one time before we even had any food or drinks. I know we are in the middle of the desert right at the base of a mountain, but that has to be improved. The issue is not enough to lower the review, just something to be noted.