Marriott Hotels in Scottsdale

The staff was very friendly the rooms were clean and they were very accommodating I was very fortunate to be able to be helped by Katie at the front desk she was very accommodating when I requested a room with a hot tub because previous night they were not available. And a bonus I was right next to the pool. Definitely will come back!

Cooperation and attitude of staff Storms closed the pools for the day. Totally get that. Out of there hands. But we asked for a 2 hr extension to our checkout to enjoy the pool for a few hours since it was the main reason of our stay here, and you would think I was asking for a free weeks stay with the attitude the “gentleman” at the front desk had. He was extremely rude and condescending. We got our time at the pool, not that the staff at the pool noticed Never were waited on once in 2 hrs, but the young girls couple chairs over were visited numerous times with ice cold water and other drinks When we had enough we tried to get back into the hotel, only to find out our key wouldn’t work. Walked around to find a door that didn’t require one went to our room to find it didn’t work there either. I went to the lobby desk to inform them we couldn’t get in our room and clerk responded with its past your checkout time. I told her I called down around 10, was transferred to to the front desk where a man answered and eventually granted an extended checkout. Clerk claimed there was no record of it and basically without saying it, called me a liar We were so impressed with this resort when we first arrived and had a wonderful meal at the Orange Sky restaurant and even talked about making this our place to for special occasions since we are new to the Phoenix area. It went downhill from there, and rapidly We won’t return. The last impression is a LASTING impression

The property is 5 Diamonds in every way. Location central to all of Scottsdale. Grounds are beautiful and the housekeeping staff is excellent. All appointments in the spacious rooms are premium down to the leather box for the TV remote. We ate breakfasts in the Ironwood Grill and the food and service were 4 star. Best of all, the service and friendly staff elevated this resort to top level. This was the first time at the Princess; it won't be our last.

The perfect long weekend to relax by the pool, shop and enjoy the resort. Rooms were comfy, lobby is unbelievably gorgeous and great to relax and people watch, read a book or visit and enjoy the ambiance. The outdoor areas- pool/lagoon, gardens could compete with any luxury Caribbean resort. The Spa was so great I went Twice! Absolutely will return. Rachel @ the morning bar was our favorite staff. Friendly and made amazing lattes to start our days. Saydo is the man to see at the shuttle for ideas of what to do-where to go! We loved both of them!

This is my second time at this Hotel with my family. The staff provided excellent service and were very courteous upon arrival and with any questions I had. The room was clean and large. It has been updated nicely with granite and tiled shower, and nice furnishings. As with most Embassy Suites, there is a sitting tv area with fridge, sink, microwave, and small dining table. I had a pool and mountain view, which was nice. I didn't use the pool, but families appeared to enjoy it. There's really nice sectional seating with fire pits next to the pool, which would be great when it gets cooler. I enjoyed the evening reception which was better than the 1st time. Due to covid restrictions being lifted, they provided light snacks, such as cheeses, veggies, chips, and a few dips. There is a two drink limit per person, and it's free. The morning breakfast is always a nice perk and very good. I gave this hotel four stars only because it is an older hotel, but it's still very charming. I definitely will be back again.

Our favorite place to get away. Great location. Cool vibes. Great service. Will come back again and again.

Colorado to San Diego road-trip, A late arrival (2 am ) and very tired because unforeseen circumstances ( on the road emergencies ) my husband checked us in and Robbie the Front desk agent was very empathetic of our situation and surprised us with an upgrade to a 2 bedroom Villa - our kids were excited to have a room to themselves and were ok to wait and swim until the morning instead at night . Kids got to go to the pool in the morning after they woke up at 9:30 am , when the time for check out at 11 am obviously they were not ready to leave the pool, I called the front desk to request late check out and Laurie was kind enough to allow us, now kids want to come back to this hotel again on our next road trip!

First of all I want to mention the plus side of this property and not let my poor experience with them cloud my overall judgement of the Marriott brand. 1) Location excellent, within walking distance to old town Scottsdale and Fashion Square Mall. 2) Rooms are clean, well equipped and maintained. 3) The bar and restaurant staff were excellent and made our stay (4 weeks) very comfortable and feel like home away from home. Now here comes the two major problems that we encountered with Adeline Hotel: a) As a ”Life Time Platinum Elite” member of the Marriott chain I would have expected a better reception at check in (we had booked a 4 week stay with them): They did not offer us an upgrade even though the property was empty. They denied having a upgrade available as they were fully booked (when we checked on line we could have booked a suite). In the end they reluctantly gave us a suite for a part of our stay, when we embarrassed them of their availability. Their response was ”You can perhaps get an upgrade at another Marriott property!” We have since stayed at Marriott multiple properties in the UK, Egypt and Jordan all of them offered upgrades without any fuss or having to escalate and make them aware of their Marriott Policy for Elite Honors Members. b) The accounting practices at this property was crazy complicated. I have never had an invoice so complicated that not only we could not work it out, neither could their staff after several attempts. Its been over a month since we were able to reconcile the invoice and credit card charges. In the end we found out that they had over charged us $1500 plus for our stay which they did eventually return to our Visa card. We have visited over 51 countries and spent over 800 nights in Marriott hotels and this was one of the worst experiences ever and certainly does not represent their Brand. I will also mention that their overseas properties are way ahead as far as Customer experience is concerned and they should pay much more attention to Customer Loyalty as it is a two way street. Finally, we plan on coming back to Scottsdale, USA in April 2023, for another 6 week stay but we will certainly give this property a miss and take Adeline's advice to us of looking for another hotel that will give us a better loyalty member experience.