Sea Palace Inn

Sea Palace Inn Reviews

Sea Palace Inn

136 Sumner Ave, Seaside Heights, New Jersey, 08751View Hotel Details
Sea Palace Inn
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Sea Palace Inn Guest Reviews

3.4/5
39 Reviews
Verified reviews
Location3.4
Amenities3.4
Service3.4
Cleanliness3.4
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Negative reviews(2)
Vanessa O
Checked in Jun 2024
Travel with friends
1.0/5
Posted on Jul 4, 2024
We made a reservation for 4 people, as soon as we get there he charges us EXTRA for “adding somebody.” SCAMMER. We get in the room, smells strongly of bleach…. but don’t be fooled there is no HOUSEKEEPING. There is numerous things to state. 1. DIRT AND DEAD BUGS stuffed in the windowsill 2. Bed sheets are horribly ripped. 3. Fridge wobbles wherever you walk. 4. Boss scams out throughout the whole night, and stops and harasses you asking for a wristband although he never e en handed them to us. Then, he accuses my friend of being somebody else and makes her pay. 5. 2 flat moldy pillows on each bed 6. Tv has MAXIMUM 2 channels 7. spiders creepy crawling out of the shower 8. outlets suddenly don’t work out of nowhere 9. Lamp only turns on when sat on??? 10. The other lamp gave out first day and couldn’t push through. 11. No body mirror 12. Water is atrocious 13. Security guard waits until 5am and stops you and stalks you and yells at you and shines lights at me for just walking to my room. Very rude and stalkerish. I feel ashamed at this behavior. 14. Walls are so thin, I hear others conversations and other stuff they may be doing… 15. Ants crawling everywhere on the walls. I hope this place shuts down.
Response from Property: Dear Vanessa, I am sorryou we did not meet your expectations. I wish you had mentioned your concerned with the room with us so we could have changed your room. We will address your concerns with our housekeeping staff and make sure it doesn't happen again. As per extra guest fee which we do collect when you add more guests to the room than original booking. For extample when booking reservation you only put two guests and at check in you decide to bring two more of your friend we will charge for those two additional guests since our room prices are based on occupancy. We do hire security guard on the weekends since we want to protect our guests and staff. We do not allow visitors on our premises at anytime of the day. You may not have liked it since you were trying to sneak your friends into the hotel. I am not sure why you mean my water was atrocious but water is supplied by the township. We are not pumping our own water out of the ground. Water is safe and clear. Our Tv has cable and there about 100+ channels available to watch. Again if you had brought your concern to front desk about the room we would have gladly taken care of all issues. Please remember we are a motel and it's an outdoor property. When you keep your door open insects will come into the room just like your home.
Guest User
Checked in Jul 2023
Other
1.0/5
Posted on Aug 31, 2023
Just got home from the worst motel experience ever. Tom, the hotel manager was very quick at charging my account $150 because my 2 girls weren't on the reservation, fine. I showed him my booking was for the Sea Palace Inn, not the dumpy little motel next to the inn. He insisted there was a mistake, not on his behalf and an upgrade would be another charge. I swung by the office the next day in need of using their toilet and was told by Hanie (Tom's partner) that I could use a toilet in an empty room as long as I agreed to another charge for cleaning the bathroom. It seems they are very good at banging their guest credit cards out but horrible at keeping their rooms clean. I used a full can of body spray killing flies and ants in my room and brought some home with us too!