Boulevard Hotel Oman

First time booking here, and definitely the last. I booked a twin room through a hotel app for two people. When I arrived at reception, they told me I had to pay an extra 5 rials for the second person, or only one person could stay in the room. This has never happened to me in any Omani hotel before, and I was shocked by this policy. At the same time, another guest was arguing with them about the exact same issue. He had booked a room for two adults and two children, and they demanded an additional fee for the kids. He agreed, but then their greed apparently got the better of them, and they asked for even more money, which he refused. Apparently, this guest had stayed at this hotel before, but there'd been a change in reception staff. It seems the new staff are uncooperative and couldn't care less about guests. They talk down to you, with an attitude of 'pay up or tough luck, there's nothing we can do for you.' They basically leave you with no choice, especially since we arrived late at 12 AM. What's even more frustrating is that the staff are Omanis, who you'd expect to be helpful, but unfortunately, their attitude was 'I get paid regardless, I don't care about the hotel's rating or whether the guest likes this approach.' When I asked to speak to a manager, they said 'only in the morning, but pay now if you want.' They have absolutely no customer service skills. My advice: I wouldn't recommend anyone stay at exploitative hotels like this. This was my first and last time, and I'm giving it the worst possible rating.

- The staff were friendly, and I have the utmost respect and appreciation for them; I'd like to specially mention the esteemed reception staff Anas and Reem Al-Harithiya, who exemplify refined service and diligence in ensuring guests' comfort. - This is one of the finest hotels I've stayed in, and I highly recommend it to everyone for its cleanliness. I will definitely repeat this experience without a doubt. - The hotel's location is in an upscale area, with services nearby, and it's also adjacent to a shopping mall.

The hotel is beautiful and quiet, close to amenities and markets. The cleanliness is excellent, and the staff's service is commendable, especially Reem.

I was half an hour late checking out, and during that time a staff member was sent to check the room, but I was praying. Later, the management was informed, and I was falsely accused of smoking in the room, with a warning issued, despite my explanation. It was also mentioned that a service worker knocked on the door and it wasn't opened, and I was asked to pay a fee for it. I consider this behavior evidence of mistreatment and dissatisfaction with the level of service, especially from the Indian hotel manager.