Chuo 3-8-27, Aoba Ward, Sendai City, Miyagi Prefecture, 980-0021, JapanView Hotel Details
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KOKO HOTEL Sendai Station West Guest Reviews
4.3/5
Very Good
68 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.5
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All reviews(68)
Positive reviews(26)
Reviews with photos/video(4)
Clean and tidy(7)
Great location(6)
Convenient location(6)
Awesome stay(5)
Great value for money(4)
Guest User
Standard Semi-double Non-smoking
Checked in Dec 2024
Couples
5 Reviews
4.5/5
Great
Posted on Jan 16, 2025
The room is reasonable compare with the price.
The size of the room is ok, unfortunately the room is not so good for soundproofing. The location is good walking 5 minutes from sendai station. And 5-7 minutes for the market.
Response from Property: Thank you very much for staying at KOKO HOTEL Sendai Station West.We are honored to receive your compliments. However, we apologize for any inconvenience caused by some outdated facilities due to the hotel’s recent rebranding. We kindly ask for your understanding in this matter.Your feedback is invaluable to us and will be taken into consideration as we work on future improvements. We are committed to enhancing our facilities and services to ensure your complete satisfaction.Our entire staff looks forward to welcoming you again in the future.Thank you for sharing your thoughts.KOKO HOTEL Sendai Station West - Front Desk
Wei Lin
Standard Semi-double Non-smoking
Checked in Oct 2024
Travel with friends
4 Reviews
4.2/5
Very Good
Posted on Jan 21, 2025
Location of the hotel is just a short walking
distance to Sendai station. Staff was friendly and helpful.
Room was clean, washroom size could be not friendly to bigger build people.
Only complaint is the temperature of the air con is unable to adjust due to Autumn/Winter time. Staff suggested us to open the window.
Response from Property: Thank you very much for your reply.
All our staff are very honored to receive your kind words.
We are also very pleased to hear that you were satisfied with your stay at our hotel.
As we use a unified air conditioning management system, we are unable to switch between heating and cooling for each room. We appreciate your understanding and cooperation.
We will continue to strive to improve our facilities and services to meet the expectations of our customers.
All our staff look forward to welcoming you back.
KOKO HOTEL Sendai Ekimae West - Front Desk
Megan
Standard Twin Non-Smoking
Checked in Nov 2023
Family
34 Reviews
4.7/5
Amazing
Posted on Dec 19, 2023
Traveling with my mom. Room was fairly decent size- love the available bath products and face care products at the lobby. The bathroom was also clean. Great view out the window. Staff were a little inexperienced with requests to ship luggage to another hotel however and forgot to give receipt. I also cannot read or write japanese but was asked to put the address down myself- at other hotels the concierge wrote the address for us.
Response from Property: Thank you very much for using KOKOHOTEL Sendai Ekimae West.We sincerely apologize for the inconvenience caused to you regarding the front desk service.In the future, we will continue to work diligently to meet the needs of our customers and ensure their satisfaction.Thank you for your valuable feedback.KOKOHOTEL Sendai Ekimae West Front
Kanin
Standard Semi-double Non-smoking
Checked in Sep 2024
Couples
3 Reviews
4.0/5
Very Good
Posted on Jan 18, 2025
Okay, not bad
Response from Property: Thank you very much for choosing KOKOHOTEL Sendai Ekimae West.We will continue to improve our facilities and services to ensure that our guests are truly satisfied with their stay.We sincerely look forward to serving you again.KOKOHOTEL Sendai Ekimae West Front Desk
JEWEL
Standard Semi-double Non-smoking
Checked in Feb 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Apr 2, 2024
Nicely served
Response from Property: Thank you very much for using KOKOHOTEL Sendai Ekimae West.I am truly honored to receive your compliments.We look forward to serving you again.KOKOHOTEL Sendai Station West Front
Ya0518
Standard Semi-double Non-smoking
Checked in Nov 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Dec 13, 2024
The hotel is cheap and very clean! The location is also very close to the station, I recommend everyone to book it! There are many supermarkets nearby. You can reach a large supermarket within a 5-minute walk. There is also a lot to shop near the station.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing KOKOHOTEL Sendai Ekimae West and thank you for your praise.
We are glad to hear that you are satisfied with our location and surrounding environment. The hotel is close to the station and supermarket and has received many positive reviews from guests.
We will continue to improve our services to make your stay more comfortable. All our staff are looking forward to your visit again.
KOKOHOTEL Sendai Ekimae West
Uuu
Standard Semi-double Non-smoking
Checked in Aug 2024
Solo travelers
3 Reviews
4.2/5
Very Good
Posted on Sep 4, 2024
KOKO Hotel has a clean environment, friendly service, comfortable rooms and complete facilities. The location is convenient for both sightseeing and business travelers. The overall accommodation experience was satisfactory and I would recommend it to friends.
Original TextTranslated by Google
Response from Property: Thanks for your reply.
All our staff are deeply honored by your compliments.
We are also very happy to know that you were satisfied with your stay at our hotel.
Words from our customers are a great encouragement to us.
In the future, we will continue to work hard to improve service quality so that every customer can spend every stay experience more comfortably.
Sincerely looking forward to your visit again.
KOKO HOTEL Sendai Station West.
Guest User
Standard Semi-double Non-smoking
Checked in Dec 2024
Couples
2 Reviews
4.7/5
Amazing
Posted on Jan 14, 2025
I was able to stay at a low price by booking on the day. There is also an amenity buffet, so it's fine even if you have a sudden plan. The breakfast looked delicious, so next time I'd like to include breakfast.
Original TextTranslated by Google
Response from Property: Thank you very much for using KOKO HOTEL Sendai Ekimae West. We are very honored to receive your kind words about our breakfast. Our menu is made with local Miyagi ingredients and is carefully made to order, and we are pleased that you enjoyed it. We look forward to welcoming you back soon. KOKO HOTEL Sendai Ekimae West Front
CHAO I
Standard Semi-double Non-smoking
Checked in Nov 2024
Family
5 Reviews
4.7/5
Amazing
Posted on Jan 1, 2025
I like the convenience here. I stayed here twice during this trip and booked two nights each time. There are hot spring baths in the lobby that you can pick up. I am very satisfied with the hotel.
Original TextTranslated by Google
Response from Property: Thanks for your reply.
All our staff are deeply honored by your compliments.
We are also very happy to know that you were satisfied with your stay at our hotel.
Recognition from customers is a great encouragement to us.
In the future, we will continue to work hard to improve service quality so that every customer can spend every stay experience more comfortably.
Sincerely looking forward to your visit again.
KOKO HOTEL Sendai Ekimae West - Front Desk
Guest User
Standard Semi-double Non-smoking
Checked in Nov 2024
Solo travelers
9 Reviews
5.0/5
Outstanding
Posted on Dec 19, 2024
Very good and convenient, very close to Sendai Station, downstairs is the morning market, the surrounding area is very lively! This is the second time I stay here!
Original TextTranslated by Google
Response from Property: Thank you very much for using KOKOHOTEL Sendai Ekimae Nishi. Thank you very much for visiting us again. All our staff will continue to provide attentive service so that customers can enjoy a comfortable time. We look forward to seeing you again. KOKOHOTEL Sendai Station West Front
Lilian S
Standard Twin Non-Smoking
Checked in Nov 2024
Solo travelers
20 Reviews
4.5/5
Great
Posted on Jan 11, 2025
The location is excellent, next door is Zenjiro Beef Tongue
Original TextTranslated by Google
Response from Property: 感謝您選擇入住KOKOHOTEL仙台車站前West,並提供寶貴的意見。 未來,我們將繼續努力提供更好的服務和更舒適的住宿體驗,期待您下次再次光臨。 全體員工衷心期待您的再度光臨。 KOKOHOTEL 仙台車站前West 前台
さつき
Standard Twin Non-Smoking
Checked in Jun 2024
Travel with friends
1 Reviews
3.2/5
Posted on Jul 28, 2024
A cute room with wooden floors. It's close to the station, so there's no need to check in at the front desk when you go out, and you can just drop the key off in the return post box when you check out, so it was very easy to get in and out.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at KOKOHOTEL Sendai Ekimae West.
We are honored that you enjoyed your stay.
We will continue to strive to improve our facilities and services so that you will continue to be truly satisfied.
All our staff look forward to welcoming you again.
KOKOHOTEL Sendai Ekimae West Front Desk
CHIN YEUNG
Standard Semi-double Non-smoking
Checked in Oct 2024
Solo travelers
11 Reviews
4.5/5
Great
Posted on Jan 2, 2025
10 minutes from JR and very close to convenience stores
Original TextTranslated by Google
Response from Property: Thank you very much for choosing KOKO HOTEL Sendai Ekimae West. Our hotel is only a five-minute walk from Sendai Station and is well received by many guests for its convenient location, whether for sightseeing or business. We will continue to work hard to improve our equipment and services to provide you with a satisfactory stay. All staff sincerely look forward to your visit again. KOKO HOTEL Sendai Ekimae West - Front Desk
ふう82
Standard Double Non-Smoking
Checked in Apr 2024
Family
14 Reviews
4.0/5
Very Good
Posted on May 21, 2024
It was clean and comfortable!
The lobby was spacious and clean.
There was also an affiliated parking lot, so I was able to park cheaply.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at KOKOHOTEL Sendai Ekimae West.
All our staff are very honored to receive your kind words.
We are pleased that you enjoyed your stay at our hotel.
Your kind words are very encouraging to us.
We will continue to strive to improve our services so that our customers can have an even more comfortable stay.
We look forward to seeing you again.
We look forward to your continued patronage of KOKOHOTEL Sendai Ekimae West.
KOKOHOTEL Sendai Ekimae West Front Desk
Anonymous User
Standard Semi-double Non-smoking
Checked in Mar 2024
Family
1 Reviews
4.5/5
Great
Posted on May 2, 2024
The overall accommodation is satisfactory, the transportation is convenient, the cleaning is tidy, and the reception is friendly
Original TextTranslated by Google
Response from Property: Thank you very much for using KOKOHOTEL Sendai Ekimae West Store. We are honored to receive your compliment.
All staff look forward to your next visit. Thanks for posting.
KOKOHOTEL Sendai Station West Front Desk