Hotel Rest Seogwipo

Cleanliness: Most guests reported clean rooms and bathrooms, though some noted minor issues like uncleaned mirrors or remote controls. Shared spaces and laundry facilities were generally maintained to a satisfactory standard.(based on 26 reviews)

Booked this hotel solely based on TWO REASONS: 1) There is a picture showing a washing machine INSIDE THE ROOM 2) “Mountain View” stated CLEARLY as a feature of the room type I have selected. When we arrived we got neither the Washing machine INSIDE THE ROOM nor he mountain view. I did a quick check on the rooms on the same floor and found other one of them has a front loading washing machine within the room. But the front desk insisted that based on my booking I am not entitled to either feature BECAUSE IN OUR BOOKING DETAILS INSIDE TRIP.COM app these were not stated as a room feature , EVEN THOUGH “MOUNTAIN VIEW” is clearly stated! I challenged him that it is clearly stated in trip.com but he hurriedly said "sorry once you've used the room we won't change it for you". Such disgusting service attitude! I crossed check in the trip.com app again and I was shocked to find that for this hotel "MOUNTAIN VIEW" was stated in EVERY ROOM TYPE. So I raised a dispute with Trip.com but guess what? TRIP.COM threw me under the bus and said "oh the property owner can't speak Korean so we will get a Korean speaking colleague to check.", After which we received a disgusting reply saying "you have Washing machine use on reception level and your room has a window" That's it. And to make it worse, they do not provide bath towels, only hand towels. Absolutely disgusting hotel service and an equally disgusting, dishonest service from trip.com! They don't understand it isn't the point of whether I need the washing machine or the mountain view, it is the pure dishonesty in the way they have conducted themselves that made me unhappy. Ps: other obvious stupidy of the room amenities, we are given acooking hob that was installed the wrong way; the hob was orientated such that the control knob is on the inside. Shows a lot of wrong going on with this hotel. I won't recommend this to anyone at all, there are better choices around within short walking distance!

It was such a pleasant stay in Hotel Seogwipo. The location is convenient and it’s a budget friendly hotel. Also, the staff in the reception is really accommodating! Kudos to this hotel!