Guest User
October 11, 2025
We were quite disappointed upon arrival. We had specifically booked a mountain view room, but were given a city view room with mountains in the distant background—a view that looked nothing like what was advertised in the hotel’s room listing.
When we raised this with the front desk and showed them the discrepancy using a photo comparison (our view vs. the advertised one), we were told that the building had been constructed recently and the room photos hadn’t been updated. However, the buildings obstructing our view clearly appeared not to be new, making that explanation unconvincing.
What was even more disappointing was the lack of any effort to rectify the situation. The hotel could have at least offered us an alternative room, even a cheaper one with partial sea and mountain views, but this wasn’t done. We ended up paying a premium for a view that didn’t meet expectations, and left feeling misled.
Parking
The listing stated free parking, but both nights, the hotel car park was full. We had to park in public areas, and one night, we ended up parking at the roadside due to a lack of space. As foreigners unfamiliar with Korean parking regulations, this caused unnecessary stress—we were worried about the risk of parking fines for potentially illegal parking.
Other Concerns
There seemed to be extra charges for everything. Only two complimentary bottles of water were provided each night. When we went to the lobby to ask for two paper cups, we were told we had to pay for them. Fortunately, this charge was waived—possibly because they were aware of our parking issue—but it still left a negative impression.
