Reviews of Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Response from Property: Dear Valued guest, thank you very much for taking your precious time to visit Novotel Ambassador Seoul Dongdaemun Hotel & Residence and leaving valuable comments. Your appreciated compliments are a driving force for all of our staffs to enjoy their work. Regarding the issue you mentioned, we will share your precious comments with our related department and try to improve our service and system. If you visit again next time, we promise to provide you with better service. Looking forward to welcoming you back in the near future. Thank you.

Response from Property: Dear Valued Guest,Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences.Thank you very much for your kind words. We’re delighted to hear that you enjoyed our convenient location and comfortable, spacious rooms.Your recommendation truly means a lot to us, and we look forward to welcoming you back for another pleasant stay in the future.Warm regards,

Response from Property: Dear Guest,Thank you for taking the time to share your experience with us at Novotel Ambassador Seoul Dongdaemun.We’re pleased to hear that you enjoyed our heated pool and gym facilities, and that the children’s room met your needs. We’re also glad you found the location near Dongdaemun History & Culture Park Station convenient.At the same time, we sincerely apologize for the inconvenience caused by the lack of an escalator at the station exit — we understand how difficult that can be when traveling with luggage. While this is a public infrastructure matter, we truly empathize and hope it did not detract too much from your overall experience.We also appreciate your comments about the restaurant pricing. Your feedback will be shared with our management team as we continue to review and improve our offerings to better serve our guests.Thank you once again for staying with us, and we look forward to welcoming you back for an even better experience in the future.Warm regards,Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Response from Property: Dear Valued Guest,Thank you very much for choosing Novotel Ambassador Seoul Dongdaemun Hotel & Residence and for sharing your detailed and valuable feedback.We are delighted to hear that you enjoyed our well-equipped facilities, spacious room, and convenient location. It is wonderful to know that the water dispenser, washer-dryer, and ample storage space contributed to a comfortable stay for you and your companions.Your suggestion regarding the shower and toilet glass door is greatly appreciated. We will take it into consideration as we continuously strive to enhance our guests’ experience.We sincerely appreciate your recommendation and look forward to welcoming you back on your next visit to Seoul.Wishing you a fantastic day ahead! Thank you.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at Novotel Ambassador Seoul Dongdaemun Hotel & Residence. We are delighted to hear that you enjoyed our spacious hotel, comfortable room, and amazing breakfast. It’s also wonderful to know that you had a smooth check-in experience with our friendly reception team and found our swimming pool clean and enjoyable.We truly appreciate your feedback regarding the breakfast pricing. Your insights are valuable, and we will take them into consideration as we strive to enhance our services.We look forward to welcoming you back in the future for another pleasant stay. Wishing you a fantastic day ahead! Thank you.

Response from Property: Dear Guest,Thank you very much for choosing to stay with us at Novotel Ambassador Seoul Dongdaemun, and for sharing your kind feedback.We’re delighted to hear that you enjoyed our spacious rooms and that the children's play area added to your overall satisfaction. It's always a pleasure to know our facilities contributed to a comfortable and happy stay for you and your family.We truly appreciate your support and look forward to welcoming you back in the near future.Warm regards,Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and disappointment you encountered during your stay. It is truly regrettable to hear that our service did not meet your expectations.Providing warm and professional hospitality is our top priority, and we take your feedback very seriously. Please be assured that we will review this matter internally and address it with the relevant teams to prevent similar experiences in the future.We deeply regret that we were unable to provide you with the level of service you deserved. If there is anything further we can do to address your concerns, please do not hesitate to contact us directly.Once again, we sincerely apologize and appreciate your valuable feedback.Best regards,Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Response from Property: Dear Valued guest, thank you very much for taking your precious time to visit Novotel Ambassador Seoul Dongdaemun Hotel & Residence and leaving valuable comments. Your appreciated compliments are a driving force for all of our staffs to enjoy their work. Regarding the issue you mentioned, we will share your precious comments with our related department and try to improve our service and system. If you visit again next time, we promise to provide you with better service. Looking forward to welcoming you back in the near future. Thank you.

Response from Property: Dear Valued Guest,Thank you very much for taking your precious time to visit Novotel Ambassador Seoul Dongdaemun Hotel & Residence and sharing your valuable feedback.We sincerely appreciate your kind words about our breakfast, as your compliments serve as a great motivation for our staff.We will continue striving to provide an even better experience, and we look forward to welcoming you again in the near future.Wishing you a wonderful day! Thank you.

Response from Property: Dear Valued Guest,Thank you for choosing to stay at Novotel Ambassador Seoul Dongdaemun and for taking the time to share your detailed feedback.We’re delighted to hear that you enjoyed the convenient location and the amenities provided in our residence rooms, including the kitchen facilities and appliances.We’re also pleased to know that you had the opportunity to use both our indoor and outdoor pools. Thank you for noting the indoor pool cap requirement — this will certainly be helpful for future guests as well.We truly appreciate your thoughtful review and hope to have the pleasure of welcoming you back again soon.Warm regards,Novotel Ambassador Seoul Dongdaemun

Response from Property: Dear Valued Guest,Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences.Thank you for taking the time to share your honest feedback with us. While we’re pleased to know you appreciated our convenient location near the Dongdaemun Design Plaza (DDP), we’re sorry to hear that certain aspects of your stay did not fully meet your expectations.We appreciate your comments regarding the in-room amenities, particularly the shampoo and conditioner. Your feedback has been shared with our housekeeping and management teams for review as we continue to improve the overall guest experience.As for the surrounding area, while we are located in a central and accessible neighborhood, we understand that dining preferences can vary. Your observations are valuable and will be taken into consideration as we continue to enhance guest recommendations and local partnerships.Thank you once again for staying with us. We hope to have another opportunity to welcome you in the future and offer a more refined and satisfying experience.Warm regards,

Response from Property: Dear Guest,Thank you very much for choosing Novotel Dongdaemun and for sharing your valuable feedback with us.We’re delighted to hear that you found the express check-out service convenient and that, overall, you had a good stay.At the same time, we sincerely apologize for the inconvenience caused by the noise from the air circulation system, especially in the bathroom. We understand how such disturbances can affect the overall comfort of your stay.Please be assured that your comments have been shared with our engineering team for further review and improvement. We truly value your insights, as they help us enhance the experience for all our guests.We hope to have the opportunity to welcome you back in the near future and provide you with an even better stay.Warm regards,Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Response from Property: Dear Valued Guest,Warm greetings from Novotel Ambassador Seoul Dongdaemun Hotels & Residences.Thank you so much for your kind words and for sharing your positive experience with us. We're delighted to hear that you enjoyed your time in Seoul and that our clean, quiet rooms, friendly staff, and convenient location contributed to a memorable stay.Your recommendation truly means a lot to us. We will continue striving to provide a comfortable and welcoming environment for all our guests.We look forward to welcoming you back on your next visit to Seoul!Warm regards,

Response from Property: Dear Valued Guest,Thank you for choosing Novotel Ambassador Seoul Dongdaemun Hotels & Residences and for sharing your wonderful feedback.We are delighted to hear that you appreciated our convenient location, nearby shops, and thoughtful in-room amenities such as the unlimited body lotion supply, washing machine with detergent, and Coway water filter. It’s great to know that these features contributed to a comfortable stay, especially during the dry winter season.We truly appreciate your kind words and look forward to welcoming you back in the near future with even better service.Best regards,Novotel Ambassador Seoul Dongdaemun Hotels & Residences