I have no choice but to leave a terrible review. This is blatant discrimination against Chinese people. There’s a female manager at the front desk who speaks a little Chinese, yet she treated Chinese guests this way using our own language! It’s outright discrimination. If I hadn’t been in a hurry to catch my flight, I would have demanded to get the phone call recording.
I’ve stayed at many Banyan Tree properties around the world, but this experience at the Banyan Tree in Korea has completely ruined my impression of the brand.
We hadn’t checked out by 11:00, so the front desk called and demanded in English that we leave immediately. I asked for a little more time—half an hour, or until 12:00—and said I was willing to pay a late check-out fee.
She then switched to Chinese and said: “No, even if you pay, you still have to leave right now.”
What’s worse, she hung up on me directly! She even said in English that if we didn’t come out, she would send someone to make us leave.
This is the first time I’ve ever been chased out of a hotel like this. I was willing to pay extra for a late check-out, but I was still told to leave right away. This has truly tarnished the Banyan Tree brand.
When I went down to the front desk to check out, I firmly demanded to file a complaint. The female manager kept apologizing to me, but what good is an apology?
I’ve stayed at countless hotels worldwide, but this is the first time I’ve been treated this poorly—being rushed out, spoken to rudely, and hung up on mid-call.
Original TextTranslation provided by Google
