This was a very poor experience. The environment was okay, the facilities were a bit worn out, and the breakfast was good—all of that was acceptable. The main problem was the terrible service at the front desk. At 9:30 AM on January 31, 2025, there were two staff members at the front desk. The one operating the computer had a very poor attitude and lacked basic professionalism. She was slow to process my check-out (possibly related to the cash refund; I'd like to ask this lady: does getting a cash refund really take that much time? Don't you understand the principle of first come, first served) and cut in line for several other customers. If this is a lack of basic service awareness and professionalism, I suggest the hotel management provide appropriate training! A very poor stay experience! I also hope the hotel will provide a satisfactory response to its customers.
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