Andaz Properties in Shanghai

Check-in was very efficient. Summer at the front desk was so thoughtful; she proactively informed us about the scenic advantages of higher floor rooms, the minibar policy, and pool opening hours. We had previously requested a high-floor room, which she kindly arranged. Her attitude was friendly and professional. Noticing our child was in a wheelchair, she specifically assigned us a room away from the elevators, hoping it would allow for better rest. The stay started off very comfortably, and housekeeping and in-room service response times were excellent; most requests were fulfilled within minutes. All drinks in the room's mini-bar were complimentary, including Coke, sparkling water, and tea, which was very convenient for late-night thirst. There were no hidden charges, which was a nice touch. The branded toiletries were wonderful for a relaxing bath. The shower had excellent water pressure and a dry/wet separation, and the room was equipped with a Dyson hairdryer and a smart toilet. Everything was clean, tidy, and amenities were promptly replenished. The room's soundproofing was excellent; the bustling street noise below was completely imperceptible. It was great to have a quiet retreat amidst the city's hustle and bustle.

Located in the Xujiahui commercial district, the hotel is directly connected to ITC on the second floor, offering a wide array of dining, entertainment, and shopping options. Underground parking is available on levels B1/C, with direct elevator access to the hotel. Guests enjoy a 50% discount; simply register at the front desk upon departure. The ground and third floors serve as welcoming areas (beautifully designed and great for photos). Check-in is handled on the 14th floor (L level), where you'll also find the Chinese restaurant Dongge (both breakfast and dinner were a pleasant surprise with their excellent dishes), the Western restaurant Xikuo, and RoofBar (don't miss the interesting vinyl record room nearby). The gym and pool are on the 15th floor, and guest rooms are located from the 4th to 13th floors (the in-room mini-bar is well-stocked). Once you get familiar with the layout, it's actually quite convenient. The hotel's design incorporates elements of Shanghai's unique charm, with welcome osmanthus tea, osmanthus-flavored White Rabbit candy, and osmanthus-scented amenities like essential oil diffusers and bath bombs during turn-down service, all subtly evoking the spirit of Shanghai. Although the team is young, they are all very composed, and you can truly feel their dedication to providing excellent service. Special thanks to Ula at the front desk for her warm and professional check-in service; the room assigned was also very satisfying. The concierge on the third floor was polite and diligent, and Lucy and Iris from guest relations were very responsive. Thank you all for your care. I look forward to my next stay.