Grand Rezen Hotel Properties in Shanghai

The room was spacious, and we even got upgraded to a family room with two beds and a three-seater sofa. They provided slippers, toothbrushes, and blankets for the kids, which was a nice touch. Downstairs, there's a playground, supermarket, fruit stand, bakery, and BBQ options. The rooftop pool was a hit with the little ones. Hygiene was also perfectly fine, and breakfast offered a great selection. The shuttle service to Disneyland was really convenient. The only downside is that it's right next to a highway, so it can get a bit noisy if you sleep with the windows open.

Facilities: The facilities are comprehensive and high-spec. The aromatherapy scent is lovely, and the breakfast is excellent. Cleanliness: The room was cleaned very thoroughly and meticulously, with no unpleasant odors at all. Environment: Very comfortable. I loved everything from the mattress to the shampoo. The hotel's soundproofing is also good, and the room size was just right. Service: I have to give the service five stars. I checked in quite late at night, and the front desk attendant was very patient with the check-in process. We even came from the same hometown! It was my first stay, and they upgraded my room type. The next day, they proactively asked if I needed more bottled water, and the robot room service was very quick. Overall, it was a very satisfying stay. If I come here for a business trip again, I will definitely choose this place first!

A truly satisfying experience! First off, the front desk ladies were incredibly kind and helpful – big shoutout to them! This was our first time traveling with a child, and they made us feel so welcome. Secondly, the hotel breakfast was delicious and perfectly suited our Shanxi palate. Lastly, the environment was great, and the hotel stay was very comfortable. Thank you!