InterContinental Shanghai Harbour City

Reviews of InterContinental Shanghai Harbour City

InterContinental Shanghai Harbour City

No. 1 South Island, Lin-Gang Special Area of China (Shanghai) Pilot Free Trade Zone, Shanghai 201306, P. R. China, Pudong New Area, Shanghai, ChinaSee Hotel Details
InterContinental Shanghai Harbour City
InterContinental Shanghai Harbour CityInterContinental Shanghai Harbour CityInterContinental Shanghai Harbour City
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Guest Reviews

9.4/10
Outstanding
4218 Reviews
Verified reviews
Location9.6
Amenities9.3
Service9.2
Cleanliness9.4
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All reviews(4218)
Positive reviews(4118)
Reviews with photos/video(1948)
Clean pool(553)
Great swimming pool(553)
Perfect for kids(541)
Secluded lake view(306)
Has an infinity pool(183)
Has play area for children(168)
Excellent afternoon tea(43)
Negative reviews(100)
Guest User
1 King Bed Premium Lake View Balcony Executive Room
Stay Date Sep 2025
Family
1 Reviews
9.5/10
Amazing
Posted on Oct 5, 2025
Room is wonderful! Best view of Fireworks! Some little quirks, aircon takes a while to cool the room, refrigerator not working or plugged in ! Wonderful buffet spread, beautiful hotel landscape!
Response from Property: 尊敬的賓客,您好!衷心感謝您選擇下榻上海滴水湖洲際酒店!非常感謝您對酒店的好評和喜愛!獲得賓至如歸的旅居體驗是我們酒店服務的終極目標。您提及到的空調設施問題我們已反饋給相關部門,我們會不斷努力提升,繼續給您更為無可挑剔的專業服務和細節體驗,令旅途盡善盡美。誠摯的期待您的再次光臨!祝您生活愉快!
Pascal67
2 Twin Beds Classic Lake View Balcony Room
Stay Date Oct 2025
Solo traveler
7 Reviews
10/10
Outstanding
Posted on Nov 9, 2025
Absolutely stunning place, rooms are large, luxurious and clean. The bathroom is large . I had 2 balconies with amazing views on the Dishuihu , I enjoyed the fireworks from my balcony at 20:00. Then the breakfast was great, large space, good coffee and you can visit diffetent booths with different types of food , western or Asian. Very good quality. I strongly recommend this hotel and special thank to Carol Wang for her welcome !!
Response from Property: 尊敬的賓客,您好!衷心感謝您選擇下榻上海滴水湖洲際酒店!非常感謝您對酒店的好評和喜愛!獲得賓至如歸的奢華旅居體驗是我們酒店服務的終極目標。我們會不斷努力,繼續給您更為無可挑剔的專業服務和細節體驗,令旅途盡善盡美。江河入東海之處,盡攬湖光島嶼謐境,誠摯的期待您的再次光臨,和我們一起在南島遇見富有魅力的洲際人生。
PBM.
Classic Room
Stay Date Sep 2025
Family
3 Reviews
10/10
Outstanding
Posted on Oct 26, 2025
What’s a retreat! Everything was amazing and all staffs were lovely and helpful. I was really enjoyed my weekends here, walking around Dishuihu Lake and back to the hotel for Fireworks on Saturday. Fireworks were very fantastic! Will definitely come back again.
Response from Property: Dear Guest, hanks for staying with us at InterContinental Shanghai Harbour City . We are glad to hear that you have a wonderful trip here. thank you for taking the time to tell us about your experience at InterContinental Shanghai Harbour City.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental.
Guest User
1 King Bed Premium Lake View Balcony Executive Room
Stay Date Jul 2025
Couple
5 Reviews
3.5/10
Posted on Aug 31, 2025
Far away from Shanghai. The pool is awful – you are required to wear a swim cap even in the outdoor pool. Drinks cannot be ordered at the outside pool. The restaurant doesn’t have most of the drinks or beer listed on the menu. Breakfast is very poor and not suitable for foreigners.
Response from Property: Dear guest, thank you for your review. We sincerely apologize that your recent stay did not meet your expectations. We appreciate your review and will share this information with our team to improve our services. We sincerely hope to have the opportunity to welcome you back to our hotel in the future so that we can provide you with even better service.
M58160****
Classic Room
Stay Date Dec 2024
Family
4 Reviews
8.0/10
Very Good
Posted on Feb 4, 2025
The room carpets was the dirtiest in all the 5 star hotel I have stayed so far. The CNY crowd made things worse, it was hard to get a table for dinner in the hotel and breakfast everyday was frantic. Both the Chinese and Korean restaurants are bad, they would close in 6 months if they are opened in the city. if i wasn't lazy i would have driven out for every meal. First night in the Korean bbq, we had long waits between food and some of the cooked bbq was cold when served. Third night we had Chinese, the stired fried vegetables had a strange sour taste for Chinese yam, at least the manager took it back and gave a 10% discount. Overall it's hard to lay back and relax here, I won't be coming back again, had much better experience at the other one nearby.
Response from Property: Dear guest, thank you for staying at InterContinental Shanghai Dishui Lake. We are deeply sorry that your recent stay did not meet your expectations. Thank you for your review, we will share this information with our team to make improvements. At the same time, we also look forward to your suggestions on service improvement so that we can better improve our service quality. We sincerely hope to have the opportunity to welcome you to our hotel again in the future so that we can provide you with better service.
GNoSoNG
2 Twin Beds Premium Room
Stay Date Sep 2024
Traveling with friends
28 Reviews
10/10
Outstanding
Posted on Oct 24, 2024
The staff are really nice. Cause my flight is a bit early so arrived the hotel around 9am and the staff let me checked in in the early morning to don’t wait my friend at the lobby. The hotel is very clean and the bed is comfy. Really enjoyed :)
Response from Property: Dear Guest! We sincerely thank you for choosing to stay at InterContinental Shanghai Harbour City! Thank you very much for your kind comments and favorites! The ultimate goal of our hotel service is to provide you with a home away from home luxury experience. We will continue to strive to provide you with impeccable professional services and details to make your journey as perfect as possible. Where the river enters the East China Sea, and you can enjoy the serenity of the lake and islands, we sincerely look forward to your return visit, and meet the charming Intercontinental life with us in the South Island.
Eddy Hon
Classic Room
Stay Date Jul 2025
Family
3 Reviews
10/10
Outstanding
Posted on Aug 4, 2025
Friendly and great service Good good serving for breakfast
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的評論。能讓您度過美好的假期,是我們最高興的事情。感謝您對酒店服務和早餐的高度讚譽,江河入東海之處,盡攬湖光島嶼謐境,我們期待着您的再次光臨。
M220216****
Classic Room
Stay Date Sep 2025
Family
1 Reviews
10/10
Outstanding
Posted on Oct 19, 2025
体验极好 casey was very welcoming and helpful!!!
Response from Property: 尊敬的賓客,您好!衷心感謝您選擇下榻上海滴水湖洲際酒店!非常感謝您對酒店的好評和喜愛!獲得賓至如歸的奢華旅居體驗是我們酒店服務的終極目標。我們會不斷努力,繼續給您更為無可挑剔的專業服務和細節體驗,令旅途盡善盡美。江河入東海之處,盡攬湖光島嶼謐境,誠摯的期待您的再次光臨,和我們一起在南島遇見富有魅力的洲際人生。
Chozzer
1 King Bed Classic Balcony Room
Stay Date Dec 2024
Couple
92 Reviews
9.5/10
Amazing
Posted on Jan 3, 2025
Very nice hotel located just beside the lake, had am amazing view of the fireworks display on the 1st Jan. Very good breakfast buffet.
Response from Property: Dear guest, thank you for staying with us at InterContinental Shanghai Harbour City . We are glad to hear that you have a wonderful trip here and we wish to see you again in the coming future.
x3Applee
Classic Room
Stay Date May 2024
Family
7 Reviews
10/10
Outstanding
Posted on Jul 27, 2024
I stayed at this hotel in June 2024, before the hot summer, with my parents (in their 60s) and my daughter (below 10). This place is quieter than city districts. InterContinental never disappoints. The hotel room we stayed was spacious and clean, the surroundings were nicely decorated with beautiful greeneries 🌳, flowers🌷, fountains ⛲️ and ancient buildings 🏯. My family rented the family bike from the hotel at RMB100 to cycle around the hotel. We took plenty of nice photos!
6/7
Response from Property: Dear Guest, Thank you very much for your review of our hotel. It is our greatest pleasure to let you have a wonderful vacation. Thank you for your high praise for the hotel service and environment, where the river enters the East China Sea, and you can enjoy the quietness of the lake and islands , we look forward to your visit again.
Guest User
1 King Bed Classic Room
Stay Date Apr 2024
Traveling with friends
7 Reviews
6.5/10
Posted on May 3, 2024
Nice location Price very expensive because of holiday I got charged 1000 yuan extra Outdoor Swimming pool is closed so it’s a bit boring as we can’t swim outdoor, The swimming pool outdoor is nice but they just closed , only indoor and indoor is not good Buffet food is a bit limited not much options It’s not that fancy it’s average
Response from Property: Dear guest, thank you for choosing to stay at the Shanghai Dishui Lake Intercontinental Hotel. We apologize that the experience and service during this stay did not meet your expectations. We have promptly forwarded your feedback to various departments, and the hotel will provide internal training for employees to improve service quality and provide guests with a better stay experience. I hope there will be an opportunity for you to experience our progress in the future.
Kiko
2 Twin Bed Classic Room
Stay Date Sep 2024
Family
2 Reviews
8.5/10
Very Good
Posted on Dec 4, 2024
The place was a bit far, but we enjoyed our stay! Amenities were great. Breakfast was okay.
Response from Property: Dear Guest! Thank you very much for choosing to stay at InterContinental Shanghai Harbour City! Thank you very much for your kind comments and favorites! The ultimate goal of our hotel service is to provide you with a home away from home luxury experience. We will continue to strive to provide you with impeccable professional services and details to make your journey as perfect as possible. Where the river enters the East China Sea, and you can enjoy the serenity of the lake and islands, we sincerely look forward to your return visit, and meet the charming Intercontinental life with us in the South Island.
Guest User
Classic Room
Stay Date Jun 2025
Couple
2 Reviews
10/10
Outstanding
Posted on Jul 18, 2025
The best I ever had.
Response from Property: 尊敬的賓客,您好!衷心感謝您選擇下榻上海滴水湖洲際酒店!非常感謝您對酒店的好評和喜愛!獲得賓至如歸的奢華旅居體驗是我們酒店服務的終極目標。我們會不斷努力,繼續給您更為無可挑剔的專業服務和細節體驗,令旅途盡善盡美。江河入東海之處,盡攬湖光島嶼謐境,誠摯的期待您的再次光臨,和我們一起在南島遇見富有魅力的洲際人生。
Glezh
1 King Bed Junior Suite Additional Living Area Room
Stay Date Mar 2024
Couple
16 Reviews
10/10
Outstanding
Posted on Apr 30, 2024
Great service all very friendly and nice spots for photos, I have the photo session and was very nice
Response from Property: Dear guest, thank you very much for your review of our hotel. It's our greatest pleasure to have a wonderful vacation for you. Thank you for your high praise of the hotel's service and environment. As the river flows into the East China Sea, it offers a serene view of lakes and islands. We look forward to your visit again.
Guest User
1 King Bed Classic Lake View Balcony Room
Stay Date Sep 2023
Traveling with friends
1 Reviews
8.5/10
Very Good
Posted on Oct 5, 2023
Beautiful hotel and we enjoyed our stay. Special thanks to Coco Li, great service in helping us with checking in and a surprise room upgrade. Joyce Zhang helped us a lot too throughout our stay. We be back for sure!
Response from Property: Dear guest, thanks for staying with us at InterContinental Shanghai Harbour City . We are glad to hear that you have a wonderful trip here. As the first and the only island hotel in Shanghai, InterContinental Shanghai Harbour City is sitting on the South Island of the scenic Dishui Lake, Harbour City, Pudong, Shanghai. Set on a 75,000 square metre island, the Eden-like setting with stunning lake views is designed as a peaceful retreat to escape the hustle of city life. Welcome you coming back again,Matthew Cooper 柯漫天