Reviews of Rezen Retreat(Shanghai Sanjia Xintiandi Tourism Resort)

We chose to stay here for our last two nights because it’s close to the airport. The hotel compound is large, offering many activities during the summer. However, traveling outside the compound is inconvenient without a car or taxi. Although the hotel was built in 2023, the room and buildings are not well maintained. As it was raining during our stay, there are mosquitoes and the corridor are wet and slippery. Breakfast selection not very impressive but at least serve decent coffee. Kudos to the staff who help us to order foods on their own delivery apps and made payment for us first.

A very peaceful and pleasant stay. Rooms are clean and big. Staff is very attentive and friendly, no English. The property is very beautiful to explore. The breakfast is wonderful. Airport shuttle provided. There is no lunch or dinner. They helped me order takeout and they had some warm beer to sell to me. A little isolated for a solo traveler, but great for a relaxing evening before a flight out of Pudong Airport.

The hotel provided fast pick-up from Pudong Airport (reserved using WeChat). It took us over an hour to clear immigration, and the driver patiently waited for us. It’s about a 20-minute drive north from PVG to the hotel, which is less than average for hotels in the airport area. The hotel is located in a very quiet, peaceful, and quaint resort. Although we could see airplanes approaching from the northeast, preparing for landing, we didn’t hear any airplane noise while in the room. The hotel’s architecture is very unique. If you appreciate traditional Chinese Hui-style architecture, you’ll love the artistic and exquisite buildings with beautiful wood carvings. You’ll see courtyards with ponds, winding corridors, small bridges, and a river on the hotel property. Additionally, the resort features a lake with some water activities. It took my husband and me half an hour to stroll around the resort property. The walk was very relaxing and peaceful! The staff have been very friendly, helpful, and accommodating. Our room is on the second level with no elevator, and the two front desk ladies helped us carry one checked bag upstairs. They are so awesome! I have a sensitive sense of smell and noticed that the bedding didn’t smell as nice as I would like. After asking the staff to change to a new set of bedding, they happily accommodated my request, even though it was a bit late in the evening, around 8 PM. The housekeeping lady was also very professional, warm, and helpful. She even tried to help me fix the door lock. It didn’t affect my ability to use the privacy chain to lock the door, so I told the front desk to resolve the door lock issue after we checked out. Their breakfast is one of the best I’ve experienced at a hotel in China, with many meat and vegetarian options. They even have vegetarian buns! The kitchen also provides freshly made wontons and noodles upon request. So delicious! Our checkout was supposed to be before 2 PM, but due to our departure flight delay, we had to stay at the hotel for another two hours. The manager offered to waive the late checkout fee for us. The hotel also offers airport drop-off upon reservation. There is no restaurant in the hotel; however, there’s an independently run restaurant in the resort, which is only a 2-minute walk from the hotel buildings. Although the hotel accepts foreign credit cards, this independent restaurant wasn’t able to accept my Alipay (linked to a foreign Visa credit card), and they didn’t accept foreign credit cards either. My relative in China ended up using the QR code provided by the restaurant and paid for me online. Given the hotel’s close proximity to the airport and its excellent service and environment, I would definitely recommend it to others and would return in the future.

Nice and quiet.

We stayed for a night at this lovely resort just before we had to catch a flight back home from Pudong Airport the next day. Such a tranquil and beautifully kept resort. Away from the hustle and bustle of typical Shanghai hotels, it offers the chance to stay in a retro Chinese styled rooms with convenience of modern facilities. For historical loving people, there is a 100 year old gate there with the most intricate of carvings that you can spend quite a while admiring the details. For families, having guest laundry is also a plus. Would recommend especially if as a stop before heading to catch a flight. Offers free shuttle services to the airport too which is a plus!

It’s quite close to the pudong airport. Maybe because of the humid weather, the room smelled musty, but overall it was clean. Nice atmosphere and structures. Loved that vibes. However when I was about to check out, there was no staffs at the reception. I waited for a while and then called out ‘Hello.’ A few minutes later, a staff member came out of the staff room, and then kept yawning. it looked like they had just woken up. It was 6:15 in the morning at the time. It was quite early morning. I felt sorry for them.

The hotel is close to the airport so perfect if you have a flight from Shanghai Pudong airport. The free shuttle bus requires advance reservation which I forgot to do when being picked up but the taxi to the hotel didn’t take long. Thankfully I managed to arrange a drop up when I checked in but due to an issue I wasn’t able to take the shuttle, however the front desk helpfully booked us a taxi to the airport instead. The nearest subway is a bit of a drive away so we ordered take away and the front desk dropped it off to our room with some complimentary fruit and white fungus soup.

Booked as near airport but still a distance driving to get to. Very far from metro and a long metro from Shanghai city centre to hotel. Staff were nice. Shuttle busses were once ever 1.5hrs to airport

Overall hotel is amazing, and beautiful, but there was a couple who managed to get into our hotel rooms due to there key having the wrong access so being disturbed at 9/10ish at night, with other people coming into your room isn't great. But overall hotel is nice ☺️

Such a wonderful experience. The hotel is situated in a beautiful location and we just loved the architecture. Front of house staff are super friendly ad welcoming. We even got a private tour of the resort grounds. We will definitely be back.

The hotel environment superb! The cleanliness needs to improve and towels need to change.. a bit yellowish.

Poor room air quality, there is no window view No heater nor air conditioning works, room very cold The worst hotel ever

This place was amazing. The staff are so friendly. The food was some of the best I’ve had in China (ever!) and I’ve been here over 15 times. The room was nicer than the Ritz Carlton which is a stayed at the other week. The only thing to consider when booking is that the location is close to the airport but also unlikely to get taxis. You need to pre book the free shuttle and you probably also want a basic command of some Mandarin. You don’t need to be fluent but just enough to order a bit of food and communicate over google translate. Would very highly recommend.

The reception is very friend and helpful. I was traveling with my dog. The hotel has large green areas to walk the dogs.