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Atour Hotel Shanghai CBD Guest Reviews
4.8/5
Excellent
752 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(752)
Positive reviews(738)
Reviews with photos/video(70)
Delicious breakfast(83)
Classy environment(68)
Awesome amenities(50)
Friendly front desk staff(42)
Quiet & comfortable(34)
Easy to get around(30)
Stayed multiple times(9)
Clean bedding(6)
Negative reviews(14)
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Superior Queen Room
Checked in Jul 2024
Solo travelers
1 Reviews
4.7/5
Amazing
Posted on Jul 29, 2024
Front desk staff was very friendly and kind to offer iced bottled water upon check out due to hot weather. Assisted to book an ehailing ride as my internet was down too. Kudos.
Response from Property: Dear Duoyou, thank you very much for your thoughtful review. It is a pity that I did not get your five-point review this time. Duoer is also very much looking forward to your next stay at Atour. I hope that you can bring you a better experience and get a five-point praise next time you come~
Ahhead
Superior Queen Room
Checked in Sep 2024
Business travelers
6 Reviews
4.7/5
Amazing
Posted on Sep 28, 2024
Visit this hotel every time to Shanghai, good services and clean.
Response from Property: Dear Duoyou, thank you very much for your thoughtful review. It is a pity that I did not get your five-point review this time. Duoer is also very much looking forward to your next stay at Atour. I hope that you can bring you a better experience and get a five-point praise next time you come~
김명자
Executive 2-bed Room
Checked in Sep 2024
Business travelers
5 Reviews
3.7/5
Posted on Sep 2, 2024
Very good service and clean room
But small restaurant
Response from Property: Dear friends of Atour, we are very sorry that we could not give you a comfortable stay. Atour expresses its deepest apologies. Thousands of words can be summed up in one sentence. Thank you for choosing Atour among the vast number of hotels. Thank you for your thoughtful comments. First of all, we deeply apologize for the dissatisfaction in the guest room. If you are not satisfied with the room facilities, please contact our front desk partners in time. We will immediately provide you with a solution and help you solve your problems as soon as possible. We will actively correct the shortcomings and provide better services and better rooms for every friend of Atour. Atour will take this as a lesson and make timely improvements. At the same time, Atour also needs guests to give us opportunities to improve and improve. Atour looks forward to meeting you again!
Ceejay85
Superior Queen Room
Checked in Feb 2024
Solo travelers
17 Reviews
5.0/5
Outstanding
Posted on Apr 15, 2024
Good hotel near xinzhuang. If ur deep in minhang but want to reach downtown in a reasonable time, this is the place
Response from Property: "Dear guest, thank you for choosing to stay at Shanghai Xinzhuang CBD Atour Hotel and sharing your stay experience! It is the highest honor of Atour Hotel to bring you a satisfactory and unforgettable stay experience! Atour Hotel cares most about the guest experience and always provides high-quality service! Give guests on the journey a home where they can relax their souls! Looking forward to your next stay and witnessing Atour Hotel's growth and progress! I wish you a happy life!
Guest User
Superior Queen Room
Checked in Feb 2024
Couples
2 Reviews
3.2/5
Posted on Mar 3, 2024
Everything was great, except the location. No near train location, far from the city
Response from Property: Dear Duoer, I am very sorry that I could not give you a comfortable stay experience. Duoer sincerely apologizes. Thousands of words can be combined into one sentence. Thank you for choosing Atour among the many hotels. Thank you for your thoughtful review. First of all, we deeply apologize for any dissatisfaction in the guest room. If you are dissatisfied with the room facilities and other aspects, You can contact our front desk partners in time, and we will definitely provide you with solutions immediately and help you solve your problems as soon as possible. We will actively correct the shortcomings and provide every Duoyou with better services. Service, better rooms, Duo'er will definitely take this as a lesson and make improvements in time. At the same time, Duo'er also needs guests to give us opportunities to improve and improve. Duo'er looks forward to meeting you again!
Guest User
Superior Queen Room
Checked in May 2024
Solo travelers
3 Reviews
5.0/5
Outstanding
Posted on May 20, 2024
Clean room and friendly staff
Lunsira
Superior Queen Room
Checked in Jun 2023
Couples
7 Reviews
5.0/5
Outstanding
Posted on Jun 4, 2023
goodgood
totokevin
Superior Queen Room
Checked in Aug 2024
Business travelers
34 Reviews
5.0/5
Outstanding
Posted on Aug 3, 2024
This is my second time staying at Atour Hotel in Xinzhuang CBD. No matter the space, facilities or hygiene, it is the most satisfactory among the surrounding hotels of the same price. Moreover, I found that they also provided drip coffee with paper cups. I highly recommend it!
Original TextTranslated by Google
Response from Property: Looking back at the other side, the years are still the same, and the smiles are as beautiful as flowers; life is a meeting, which may bring laughter or tears; happiness or pain. But Duoer wants to say that it is a great honor to meet you, and your warm heart gives us full motivation! Dear, we look forward to meeting you next time.
Yongyuanhuodexianggehaizi
Superior Queen Room
Checked in Jul 2024
Business travelers
29 Reviews
5.0/5
Outstanding
Posted on Aug 1, 2024
The room is clean and hygienic. It is not far from the subway station. The hotel environment is also very good. The front desk service attitude is also very good. The check-out time is also delayed. The facilities are also very good. It is a good experience. Minhang Stadium is downstairs, which is very convenient for exercise.
Original TextTranslated by Google
Response from Property: "Dear guest, thank you for choosing to stay at Shanghai Xinzhuang CBD Atour Hotel and sharing your stay experience! It is the highest honor of Atour Hotel to bring you a satisfactory and unforgettable stay experience! Atour Hotel cares most about the guest experience and always provides high-quality service! Give guests on the journey a home where they can relax their souls! Looking forward to your next stay and witnessing Atour Hotel's growth and progress! I wish you a happy life!
Anonymous User
Superior Queen Room
Checked in Jun 2024
Family
3 Reviews
3.0/5
Posted on Jul 13, 2024
It is recommended to really improve the drainage system. The hotel staff also clearly understands that the whole hotel smells bad after heavy rain. The rest are considered cost-effective
Original TextTranslated by Google
Response from Property: Dear Duoyou, we are very sorry that we could not give you a comfortable stay. Duoer deeply apologizes. Thank you for choosing Atour among the vast number of hotels. Thank you for your thoughtful comments. We will actively correct the shortcomings and provide better services and better rooms to every Duoyou. Duoer will definitely learn from it and make timely improvements. At the same time, Duoer also needs customers to give us opportunities to improve and improve. Duoer looks forward to meeting you again!
Guest User
Superior Queen Room
Checked in Jun 2024
Business travelers
7 Reviews
5.0/5
Outstanding
Posted on Jun 26, 2024
The room is clean and tidy. The neighborhood is not very prosperous, but there is a Shanghai restaurant downstairs. I ordered shredded pork and shrimp noodles and small white shrimps. They tasted delicious.
Original TextTranslated by Google
米老鼠爸爸
Jimu Double Bed Room With Mini Fridge And Mobile Screen Casting
Checked in May 2024
Business travelers
27 Reviews
4.0/5
Very Good
Posted on Jun 25, 2024
I went to Jiaxing on a business trip and stayed in Shanghai for one night. The hotel is relatively new and has a good environment.
Original TextTranslated by Google
Response from Property: Dear Duoyou, thank you very much for your thoughtful review. It is a pity that I did not get your five-point review this time. Duoer is also very much looking forward to your next stay at Atour. I hope that you can bring you a better experience and get a five-point praise next time you come~
Meiqiandehaochi
Executive 2-bed Room
Checked in May 2024
Business travelers
15 Reviews
5.0/5
Outstanding
Posted on May 12, 2024
The decoration is new, no smell, the street view is open, but it's a pity that there is no overhead shower in the shower. The quality of the buffet breakfast is good, and there are various nuts. Even at the latest, the quantity and variety of dishes are guaranteed.
Original TextTranslated by Google
Response from Property: After the separation, we are happy to each other. We are lucky to receive such a good review! "Thank you very much for your good review. Duoer is very moved. Duoer believes that every encounter in life is not easy. I am very happy to bring you good memories after the separation. We are committed to providing you with a warm and thoughtful stay experience. Duoer are all warm-hearted Atour people. We hope that every friend who comes to Atour can feel the warmth and comfort of neighbors. Duoer likes you to come, and even more hopes that you will come again!
Guest User
Executive 2-bed Room
Checked in Apr 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on May 1, 2024
The front desk service is warm and enthusiastic, the room is comfortable and soundproof. The bed is very comfortable. The breakfast is also great. I like it very much. I am also very happy on a business trip ~ It's good.
Original TextTranslated by Google
Response from Property: Dear guest, seeing your sharing really warms my heart. It is said that Atour's service is the most heartwarming, but now I find that your affirmation is N times more heartwarming. Thank you for your generous praise. This will be the biggest motivation for us to move forward. We will continue to do so! ~~Remember to come again, and have tea and read books with Duoer by your side.
Dasi
Executive 2-bed Room
Checked in May 2024
Business travelers
36 Reviews
5.0/5
Outstanding
Posted on May 8, 2024
Service is super good
intimate
highly recommended
Great experience
Socks also provided
Original TextTranslated by Google
Response from Property: After the separation, we are happy to each other. We are lucky to receive such a good review! "Thank you very much for your good review. Duoer is very moved. Duoer believes that every encounter in life is not easy. I am very happy to bring you good memories after the separation. We are committed to providing you with a warm and thoughtful stay experience. Duoer are all warm-hearted Atour people. We hope that every friend who comes to Atour can feel the warmth and comfort of neighbors. Duoer likes you to come, and even more hopes that you will come again!