I stayed at this Hanting Express in Pudong Shangcheng Road yesterday, which is a hotel I frequently use, and it was my most uncomfortable experience there to date. Yesterday, June 26th, I checked into a hourly room around 6 PM. The check-in process itself was fine, as always, friendly and efficient, except there were no toiletries. They said they'd send a robot to deliver them, which was okay. I'm not a demanding person.
However, after I entered the room (537) and was changing into slippers, I found a used condom in the trash can. I immediately called the front desk. Initially, the staff member said they'd send a cleaner. After my repeated requests, the duty supervisor, a woman named Wang Ting (I recognized her by her uniform), came up. She said it was an oversight by the cleaner and apologized for the unpleasant stay. She offered to change my room to an upgraded 'select' room and extend my stay. I thought about it and decided to accept, as I'm a regular guest and her attitude seemed sincere. So, I moved to room 722.
Upon entering the new room, I found it to be irregularly shaped. It was indeed a bit larger than 537, but there was no sofa. Even stranger, there was a changing mirror, about one meter long and 30 centimeters wide, directly facing the head of the bed (I don't know what the hotel management was thinking when they designed that). I called the front desk again; a young man answered. I requested another room change. He told me I had to come down to the lobby myself to switch rooms. I was already annoyed and insisted on a room change on the same floor. The young man then suggested room 728, saying it would be better, and he would send the key up.
I waited for about 20 minutes, and no one came. I called the front desk again, and the staff asked, 'Didn't the robot come?' I said no one, human or robot, had come. The young man then said he'd immediately send a colleague up. Soon after, a short-haired girl came with the key. I wanted to confirm the room type before deciding if I wanted room 728. Guess what, dear readers? The robot was waiting at the door of 728! This young man's intention was for the guest to go to 728 and wait for the key themselves, while I was foolishly waiting in 722. Maybe I'm dense, or perhaps his thought process is just incredibly convoluted.
An hourly room is for 4 hours. The supervisor said she would extend my stay but didn't specify for how long. I assumed it would be extended by the amount of time I was inconvenienced, which was about half an hour. So, I thought an extension until 10:30 PM would be reasonable. After checking into 728, the front desk called me at 10 PM to remind me to check out. I told them their supervisor had changed my room and promised an extension. The front desk girl replied, 'Yes, sir, the supervisor made a note for a room change, but the check-out time is still 10 PM.'
Well, Supervisor Wang Ting's handling of the situation made me 'very satisfied.' She must think she's quite brilliant at resolving problems, and the customer just has to accept it. I wonder how your company trains its staff for housekeeping and front desk service.
Original TextTranslation provided by AI
