Reviews of Hanting Hotel (Shanghai Pudong Airport Shixin Road)

Response from Property: We are so happy to bring you a satisfactory stay! The front desk staff serves with heart, and your praise is the best reward for them. I wish you all the best and look forward to seeing you again

Response from Property: Thank you for your recognition! We always strive to create a clean and convenient living environment for every guest, and the shuttle service also hopes to provide convenience for your travel. Looking forward to meeting you again and wish you all the best!

Response from Property: Thank you very much for taking the time to share such detailed check - in feedback! We're somewhat relieved to learn that the shuttle service has facilitated your travel. However, we sincerely apologize for the poor experience caused by the air - conditioner malfunction, the strange smell in the room, and the troubles during the room - changing process. The issues you mentioned have been recorded one by one, and we will conduct a thorough investigation and rectification. We will optimize the inspection process of room facilities, strengthen the room cleaning management, and improve the emergency coordination plan for over - booking to avoid similar situations in the future. It is our due responsibility that the front - desk team can respond quickly and handle problems actively. We will further enhance service details in the future. We sincerely hope to have the opportunity to make up for this regret and provide you with a better check - in experience in the future!

Response from Property: Dear guest,Thank you for choosing our hotel for your parents' stay! We're delighted to hear they had a great experience during their one-night stay near the airport. It means a lot to us that we could provide a comfortable stay for your loved ones.Looking forward to welcoming you or your family again in the future! Wishing you all the best. Best regards,

Response from Property: 非常感謝您的點評！能讓趕早班機的您覺得方便舒適，我們特別欣慰。酒店選址時就考慮到為像您這樣趕航班的客人提供便利，免費接送服務也是希望能幫大家節省時間、安心出行。要是您在入住過程中有任何想法，歡迎隨時告訴我們。期待下次您旅途再經浦東機場時，還能選擇我們！

Response from Property: Your feedback is very valuable and we really appreciate you taking the time to share your stay experience. Regarding location, we are glad to hear that you think our hotel is in a great location near a small shopping mall, which is convenient for you to eat. We will continue to work hard to maintain this advantage and provide you with more convenience. Regarding room facilities, we noticed that you mentioned that there is no small refrigerator in the room and that the shower room has no door, which makes the bathroom floor wet. We are deeply sorry for the inconvenience. We will feedback these issues to the relevant departments and take measures to improve them as soon as possible to enhance your stay experience. Regarding front desk service, although the front desk staff do not speak English, they actively use translation tools to communicate with you and try their best to help. We appreciate their professional attitude and efforts, and will continue to strengthen the language training of front desk staff to better serve guests from all over the world. Thank you again for your feedback, we will take every suggestion of yours seriously and continue to work hard to improve the quality of our service. Looking forward to your next visit, we will provide you with a better stay experience.

Response from Property: Thank you for your good comments, we appreciate your recognition of our hotel. Our team is always committed to providing warm and thoughtful service and strive to meet your needs. Here, I would like to express our special thanks to you and hope that you can feel at home during your stay in the hotel.

Response from Property: Dear guest, we sincerely appreciate your feedback regarding the price, and we're glad it met your expectations. However, we're deeply sorry about the issues you encountered with the airport shuttle. We'll immediately inspect and maintain the bus to ensure a better condition. As for the driver, we'll reinforce service training to improve helpfulness. Your satisfaction is our top priority, and we hope to make amends on your next visit.

Response from Property: 每一句好評，都如同清晨的第一縷陽光，温柔地照進了我們的心房。在您的字裡行間，我們感受到了旅途的温馨與美好。感謝您選擇我們，讓我們有幸成為您故事中的一抹亮色。未來的日子裏，願我們的服務能如詩如畫，繼續陪伴您的每一次旅行。期待與您再次相遇，共繪更多美好回憶。

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. We will inform relevant departments of our opinions to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: 我們希望不僅在物超所值的硬件及軟件等方面來提高您的入住體驗，還能通過每個小細節讓旅途中的您感受到回家的温暖喲，感謝您的五分好評，期待與您再次相會。

Response from Property: 感謝您坦誠的評價。您近期的住宿體驗未達到您的期望，我們對此深感抱歉。我們非常感謝您給出的評價，我們在團隊內分享這些訊息，以便對服務做出改進，我們誠摯期望未來能有機會歡迎您再次光臨我們的酒店，以便讓我們更好的為您服務。

Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience next time you stay, and we sincerely invite you to come again.

Response from Property: 非常感謝您對我們前台服務的讚揚，您的滿意是我們最大的動力。我們會繼續努力，為您提供更優質的服務。期待您下次再次光臨，祝您生活愉快！