Regent Shanghai on the Bund

The hotel environment is excellent, with a panoramic view of Baile Bridge, Suzhou River, and Huangpu River. It is only a few steps away from the Bund. The receptionist seems to be an intern, but the service attitude is very good. The hotel has very good service throughout the whole process. Although there are some problems with the facilities, the service pays great attention to the guests and handles the problems in a timely manner, excluding individual defects in the hotel facilities and hardware. With such high-quality management and service, I believe the hotel will get better and better, and the flaws do not outweigh the merits. I will choose to stay again.

The latest flagship of Regent 2024, full of expectations, specially booked a room with Bund view, thinking that IHG Rewards Club can upgrade the room to one level (small one-bedroom suite standard suite). Other InterContinental and Regent hotels can be upgraded, but Seagull Regent cannot be upgraded. It is estimated that it is a special suite. Fortunately, the communication with the hotel was very timely and humanized. I was given Room 15 of Seagull Suite. I was very happy. If you come to Seagull Regent to live in Seagull Suite, it will be a happy thing. The room design is very good. You can see that it has been thought about. The supplies are definitely of quality. Even the earplugs are Honeywell. You can see that the hotel really wants to do a good job of quality. The eye mask is very comfortable, so good that I am willing to take it away and use it on the plane. The following are the shortcomings. You can't lie because the hotel gave Seagull Suite. The opinions are raised to improve the hotel's good quality. After all, it is a favorite brand. I hope it will get better and better. The breakfast quality is good, the richness is medium, you must sit outdoors to eat to feel that you are in the magic city, it feels very good. Here are some existing problems: 1: Some guests on Ctrip said that the hot and cold water are reversed, but it is not true. It is just that the hot water takes more than one minute or even three minutes to come out. The cold water outlet is warm water, and the hot water is cold water. I thought there was no hot water, but hot water came out three minutes later. I reported it to the front desk, and they came right after I called. I think there should be a problem with the circulating water system or there is no circulating water system. 2: Local cleaning needs to be improved, and there is dust on the cabinet and cabinet glass. 3: The echo wall does not work. The hotel actually wants to improve the user experience, but the echo wall in the hotel and the speakers in the bathroom are not used. It feels like just a decoration. I can use Marshall speakers myself. If you have not used it, you may not know how to match Bluetooth. I hope the hotel will add a user guide. 4: Hardware flaws. The style of the Regent brand is destined to use some woodwork, but the overall decoration materials of Seagull are good, but the woodwork details are not visible. The white paint has a large color difference, and some paint is not in place. It cannot enhance the sense of luxury but reduces the texture. Compared with the woodwork of Hong Kong Regent, it is much worse. This is my experience. The sales of Regent on Ctrip are not very high. It may be because it is positioned at a high level and is not a high-volume hotel. Each evaluation has a great impact on the hotel, so this time I gave a serious evaluation to Seagull Regent. In summary, Seagull Regent is still a must-stay hotel in Shanghai. The experience is irreplaceable, the location is great, and the service is not bad. This time I have a very good impression of the hotel manager Kim. The service is meticulous and considerate. If you forget something in the hotel, he will help you put it in your bag. There is indeed room for improvement in the details. I will come again next time.

There are many river view rooms, but the three-piece Seagull Regent on the other side of the river is irresistible to native Shanghainese. I never get tired of the river view, and I always sigh that Shanghai is still very beautiful. IHG's high-quality Seagull Regent performs stably. The design aesthetic details and hardware are all online. I am not a senior hotel expert, but I can give a five-star rating to an ordinary consumer. The service is also very good, and every staff member is very polite, including the restaurant staff. I stayed during the Mid-Autumn Festival, and I think 3000+ is acceptable.

The hotel is in a very good location, and the details of the service are very good, especially Jay, the guest relations guy in the lobby. The service is very professional. From the moment we entered the lobby, he helped us with our luggage and sent us to the room after checking in to introduce the various facilities in the room. After that, he would often ask about our needs. He was really attentive and truly achieved the standard of one-to-one service of the butler. When we checked out, he also asked us if we needed water and called the car number to help us watch at the door. He called us only when the car arrived. It was really the best service of all the five-star or even super five-star hotels I have stayed in. It was particularly impressive. The swimming pool service was also very good. If I forgot to take my swimsuit, someone was sent to the room. When I went out to play at night and was bitten by mosquitoes, I went back to the hotel front desk and sent a brand new brand of mosquito repellent to the room. It was really heartwarming 🥰 The breakfast was also very rich and of high standard, especially the balcony view of the room and the restaurant was very good. It overlooked the entire Bund, which was very beautiful. It should be the best view in Shanghai! The free mini bar was also very rich! In short, the stay experience was very good and I will stay here next time

It was a very comfortable stay. I could feel the enthusiasm of every staff. From the front desk to the restaurant to the Conde Cafe, I had a very pleasant experience. Thank you for the enthusiasm of the people at the Regent Hotel! I will choose again! Daily 3 pieces of daily laundry service or ironing and drying service: The special project is also very considerate