Atour Hotel Shanghai People Square Beijing East Road

EXcellent customer service from.the reception and even from 保洁team, I FORMATIVE ，on OUR ENQUIRY. NICE SPREQD BREAKFAST, MOST STAFF DO UNDERSTAND A LITTLR ENGLISH. COUKD SEE MANY FOREIGN COUNTIES GUESS STAYING. WILL STAY AGAIN IN ATOUR LIGHT MY FAVOURITE CHOIXE WHEN TRAVEL IN CHINA ONLY NEGATIVE VIEW - WALKING DISTANCE TO BUND IS 10-15MINS , NOT AS NEAR AS WAT HAD BEEN DESCRIPE IN THE TRIP.COM APP.

Best hotel stay ever . Cleaniness is perfect . Service is very good and there is even free laundry services . Receiptionist is very friendly and helpful .strongly recommned to stay here. There is also minutes of walking distance to Nanjing road .

We stayed for 4 nights in Atour light and it was perfect experience. The reception stuff were helpful and respectful specially sixteen he was obliging.

Atour hotel was a wonderful hotel, we love the cleanliness and the customer service was excellent. Shi Liu (16) service at the front desk was beyond expectations. He always help us and provide everything that we needed. Very humble, patient and friendly. He always has a low tone manner in speaking toward us unlike some Chinese people which can be intimidating. Thank you Atour staff and Shi Liu (16) for making our stay comfortable.

We stayed for 3 nights and had a very pleasant experience. We were attended by Nicole (妮可), who was extremely patient and helpful. She guided us with our Taobao parcel delivery and went the extra mile to assist with all our needs. Thumbs up for Nicole! All the staff were friendly, helpful, and very patient throughout our stay.

Very friendly front office staff and helpful… the room is comfortable and even best with laundry service.Excellent service .