No. 288 Xingzhan Road, Minhang District, Shanghai, ChinaView Hotel Details
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Guest Reviews of Mercure shanghaiHongqiao Airport
9.7/10
Excellent
720 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.7
Service9.7
Cleanliness9.7
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All reviews(720)
Positive reviews(709)
Reviews with photos/video(84)
Friendly front desk staff(65)
Easy to get around(44)
Large rooms(37)
Delicious breakfast(35)
Close to airport(26)
Perfect for business trips(25)
Well decorated(19)
Awesome gym(5)
Negative reviews(11)
_WeChat61486****
Superior Queen Room
Stayed in Oct 2025
Solo traveler
8 review
10/10
Outstanding
Posted on Nov 16, 2025
Excellent hotel, one of the most comfortable I've stayed at in Shanghai. It's very clean and thoughtful, and they even provided complimentary fruit and red wine.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!一次偶然的機會,我們遇見了您,一次偶然的機會,您選擇了我們, 生命中有太多的選擇, 您的每一次選擇都是一種緣分, 感謝緣分讓我們與您相識, 您的貼心, 您的關懷, 定會收穫一生的温暖。期待與您再次相逢!
小枣川丫丫
Deluxe 2-bed Room
Stayed in Oct 2025
Traveling with friends
49 review
9.5/10
Amazing
Posted on Nov 15, 2025
The facilities are complete and the service is excellent. The room is spacious, and it's quite close to the airport by taxi.
Issue: This might be an isolated incident, but there were two flies buzzing in the room all night. Luckily, there was a mosquito repellent device.
The hotel isn't far from the airport, so you'll hear planes flying overhead every now and then, which might not be ideal for light sleepers. There are many hotels in the vicinity, but considering hygiene and novelty, I recommend this one overall.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好, 感謝您的入住及給我們提供為您服務的機會。您的點評裏有支持有建議是我們非常難得的寶貴財富, 我們也將繼續努力不斷完善各項服務, 希望能在 美居與您再相逢。祝您心情愉快, 闔家幸福!
Qiqi779
Deluxe 2-bed Room
Stayed in Sep 2025
Family
102 review
10/10
Outstanding
Posted on Oct 19, 2025
This HUAZHU Hotels property in Minhang District has a spacious lobby. The front desk staff have varied personalities – some are quite serious, while others are very warm and welcoming. A special mention goes to Manager Ran in the lobby, who was exceptionally gentle, patient, and spoke with warmth and confidence. The room was very clean, and the soundproofing from the window was excellent. Overall, it's a hotel with great value for money and definitely worth staying at again.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“ 用心服務”,我們正在用心發現可以給您提供服務的機會, 給您提供更滿意、更舒適的休息環境! 您的滿意就是我們的追求! 期待您的再次光臨。
Anonymous User
Deluxe 2-bed Room
Stayed in Sep 2025
Business traveler
33 review
9.5/10
Amazing
Posted on Oct 16, 2025
The staff were all incredibly friendly and proactive, always eager to help with any minor issues. However, the breakfast experience was a bit disappointing. When we were among the first to enter the restaurant at 6:30 AM, there were quite a few flies buzzing around the food, though they did bring out an electric fly swatter later to get rid of them.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!謝謝您選擇我們酒店並與我們分享您的入住體驗。得到您的認可是我們最大的榮幸, 同時也給我們巨大的動力, 讓我們在今後的服務中不斷提升、不斷創新。關於早餐問題,很抱歉給您帶來的不便體驗。酒店將會組織相關部門對早餐問題進行調整, 謝謝您提出的建議, 期待您的再次光臨!
M524924****
Superior Queen Room
Stayed in Sep 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Oct 24, 2025
The hotel was clean and tidy, and the service was warm and welcoming. Excellent!
For our trip to Shanghai Disney Resort, we chose the Mercure hotel. It's newly renovated with no formaldehyde smell at all. Before check-in, they upgraded our room and gave us a quiet one since we were with a child. The room was spacious and odor-free. The front desk staff were very friendly and provided kids' toiletries, slippers, and eye masks. The breakfast was delicious, especially the scallion oil noodles – highly recommended!
Original textTranslated by Google
Response from Property: 尊敬的賓客您好, 感謝您對我們的認可, 客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力, 打造五星級水準, 期待下一次的出行, 我們能為您創造更加完美服務。
M16700****
Deluxe 2-bed Room
Stayed in Sep 2025
Business traveler
7 review
10/10
Outstanding
Posted on Oct 20, 2025
The room was clean, tidy, and very spacious, and the breakfast was also abundant.
Original textTranslated by Google
Response from Property: 尊敬的賓客: 您好! 最好的廣告是客人口口相傳的推薦, 非常榮幸我們的服務能得到您的認可。期待着您的下次入住!
1395739****
Deluxe 2-bed Room
Stayed in Aug 2025
Business traveler
27 review
10/10
Outstanding
Posted on Sep 12, 2025
The hotel is brand new, and despite being recently renovated, the rooms were free of any unpleasant smells. They are spacious, bright, and spotlessly clean. The pillows are very comfortable, and the toiletries provided are excellent. They also offer complimentary self-service laundry facilities. Its location is very close to Hongqiao Airport and the train station, making it extremely convenient for travelers. The front desk staff were warm and attentive, and the lobby had a pleasant fragrance. Compared to similar hotels in the area, the pricing is also very reasonable. I highly recommend it for anyone traveling by early/late flights or high-speed rail.
Original textTranslated by Google
Response from Property: Fate is a feeling of being in tune with each other, a tendency to feel like old friends at first sight, and a feeling of regret for not meeting each other earlier. Thank you for this beautiful encounter and look forward to meeting you again.
Doudouni_hihi
Superior Queen Room
Stayed in Aug 2025
Couple
2 review
10/10
Outstanding
Posted on Sep 4, 2025
After an early flight, I was so tired leaving the airport that I booked this hotel last minute. It turned out to be surprisingly good!
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your visit, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our bounden duty to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you!
Nxcole
Deluxe Queen Room
Stayed in Aug 2025
Business traveler
8 review
10/10
Outstanding
Posted on Sep 24, 2025
Newly furnished, sparkling clean and exquisite lobby. The room is super spacious with parquet flooring (prefer those as there’s less smell compared to carpeted floors). Before 11pm there are sounds from the plane route but not too loud. The gym is huge with rowing machine and dumbbells, and the free washing and drying machine is always a plus. Highly recommended. In
Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“ 用心服務”,我們正在用心發現可以給您提供服務的機會, 給您提供更滿意、更舒適的休息環境! 您的滿意就是我們的追求! 期待您的再次光臨。
M300171****
Honorable Twin Room
Stayed in Jul 2025
Business traveler
4 review
10/10
Outstanding
Posted on Aug 23, 2025
My hotel stay was fantastic – spotless, comfortable, and well-appointed. While the gym didn't boast a huge array of equipment, it was remarkably spacious and pristine, plus there was a convenient laundry room. The overall experience delivered exceptional value, easily surpassing what you'd expect for a 500 price tag. I'll definitely be back!
Original textTranslated by Google
Response from Property: Dear guest, thank you for your interest in and recognition of Mercure Shanghai Hongqiao Airport. We hope we were able to bring joy and excitement to your holiday. We look forward to welcoming you back!
Anonymous User
Deluxe Queen Room
Stayed in Jul 2025
Business traveler
40 review
10/10
Outstanding
Posted on Aug 13, 2025
The ambiance is incredible, everything feels brand new, and the experience was absolutely phenomenal! Nestled in the heart of the bustling city, it's a serene escape where you can find inner peace and quietly savor moments of tranquility and beauty.
Original textTranslated by Google
Response from Property: Dear guest, we are delighted that you and your friends had a wonderful holiday at our hotel. Your review is a testament to our service and a great encouragement. We have many more special offers, so please stay tuned and we look forward to seeing you again!
1894903****
Deluxe 2-bed Room
Stayed in Sep 2025
Business traveler
15 review
10/10
Outstanding
Posted on Oct 24, 2025
The room was clean and tidy, with no strange odors.
Overall, the Mercure Hotel is quite good. The service is very attentive, and I really like the layout and ambiance. Most importantly, it's very clean, making it a great choice for business trips or leisure travel.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“ 用心服務”,我們正在用心發現可以給您提供服務的機會, 給您提供更滿意、更舒適的休息環境! 您的滿意就是我們的追求! 期待您的再次光臨。
Houji
Superior Queen Room
Stayed in Jul 2025
Business traveler
16 review
10/10
Outstanding
Posted on Aug 6, 2025
The rooms are clean and well-appointed, and the service is excellent. The lobby is also quite grand, perfect for entertaining guests.
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!