Reviews of Ramada Encore by Wyndham Shanghai Pudong Airport

Response from Property: Respected guests, we sincerely apologize for the poor stay experience you had! Thank you for bringing these issues to our attention; we have deeply recognized the shortcomings. Regarding the problems with the smell of smoke, room facilities, hotel environment, staff service, and gym, we will carefully reflect and actively improve. It is regrettable that we failed to meet your expectations this time. We once again extend our sincere apologies for any inconvenience caused!

Response from Property: Respected guest, first of all, we thank you for recognizing the service provided by our staff during your stay. However, we deeply understand that this is far from making up for other shortcomings. We sincerely apologize for the significant difference between our experience and your expectations! We feel deeply guilty and responsible for this. The issues you raised have been meticulously recorded and taken very seriously. We are currently conducting a comprehensive review of our advertising content to ensure the information is true and accurate. We will re-evaluate the standards for room decoration and cleaning, optimizing details. At the same time, we will redesign the shuttle bus service to reasonably control the number of passengers, ensuring safe and comfortable travel. Although your feedback on our staff's service has been noted, we fully understand that this is far from making up for other deficiencies. If you are willing to give us another chance, we will make every effort to improve and restore your trust through concrete actions!

Response from Property: Thank you for your recommendation and recognition! We are delighted to hear that your brief stay at the hotel was a pleasant experience~ Free breakfast and convenient airport shuttle buses are all designed to enhance your journey's convenience and comfort. It is our honor to be a warm and welcoming stop on your trip! If you have any travel plans in the future, please feel free to choose us again; we will continue to provide you with thoughtful service!

Response from Property: Dear guest, thank you very much for your detailed feedback. We are delighted to have prepared a packed breakfast for you on your early flight and appreciate your recognition of our airport shuttle service. Regarding the issues you mentioned, we apologize for any inconvenience caused! The hotel complex is quite large and mostly consists of low-rise buildings, which may make signs less prominent from the same vantage point. As the hotel is located in the core area of the airport, there are many limitations in setting up signs, making it difficult to make them particularly eye-catching. In response to the inconvenience caused by rainy weather, we will further study how to provide better shelter for guests in the future. Concerning the bathroom with only a curtain and room layout issues, we will evaluate whether there is room for improvement. Thank you again for your feedback, and we hope to offer you an even more satisfying stay in the future!

Response from Property: Dear guest, thank you very much for your stay! We are honored to have received your recognition for our proximity to the airport and our 24-hour complimentary shuttle service. We will continue to provide excellent service and look forward to your return!

Response from Property: Dear guests, thank you for your love and recognition of our hotel! It is a great honor to be your warm haven as you explore the charm of old Shanghai! We have always strived to create an atmosphere filled with nostalgic ambiance, hoping that guests can feel unique urban memories and the vibrant life here. At the same time, we are delighted that shuttle services have provided convenience for your travels. We look forward to continuing to accompany you in experiencing the allure of old Shanghai, where there are always warm rooms and considerate services waiting for your return!

Response from Property: Dear Guest,Thank you for your wonderful feedback! We're delighted to hear about your positive experience, especially regarding our cleanliness and comfort. Your recommendation means a lot to us. We look forward to welcoming you back again soon!Warm regards,

Response from Property: Thank you for your positive feedback and detailed comments. We're glad you found our hotel to be good value for money and enjoyed a comfortable stay. We apologize for any confusion regarding the location of Building 1 and will work on improving signage. Your tip about noting the Chinese name for shuttle bus rides is very helpful. We look forward to welcoming you back soon!

Response from Property: Thank you for your positive feedback. We're glad the shuttle service and proximity to the airport made your stay convenient and pleasant. Hope to see you again soon.

Response from Property: Dear Guest,We are truly sorry for the disappointing experience with the heating system, especially during winter. We value your feedback and will address this issue promptly. We are glad to hear that you found the room spacious and our staff friendly and helpful. The shuttle service being convenient is also reassuring. Thank you for your understanding. We hope to serve you better in the future.Warm regards,

Response from Property: Thank you for your positive feedback! We're glad you enjoyed the breakfast and our friendly staff. Hope to welcome you back soon.

Response from Property: Thank you for your feedback! We're glad our shuttle's punctuality shone through. Room 3105's vintage charm needs a refresh—we hear you. Rest assured, we'll brighten up the space and ensure a quieter, cozier stay. Hope to see you soon for a better experience!

Response from Property: Thank you for your feedback! We're delighted to be your gateway to Shanghai, offering convenient airport transfers and a clean, serene stay. While we might be a bit remote, we're proud to share the city's charm with you—from the iconic Wukang Building to the savory Shengjianbao. Your photos truly capture the essence of our vibrant city. We appreciate your understanding regarding the service; we strive to improve daily. Hope to welcome you back soon to experience more of Shanghai's unique allure!

Response from Property: We are honored to be your ideal accommodation for a brief stay in Shanghai! We are thrilled to learn that the room's appearance, complete facilities, and comfortable bed all meet your expectations! Every thoughtful detail is aimed at making your short stay as warm and pleasant as possible. If you come back to Shanghai next time, we will always reserve a cozy room for you. Looking forward to meeting you again!