No.53 Lane 21 Pusan Road, Pudong New Area, Shanghai, ChinaSee Hotel Details
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1 night
Guest Reviews
9.3/10
Very Good
776 Reviews
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Verified reviews
Location9.3
Amenities9.3
Service9.3
Cleanliness9.2
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All reviews(776)
Positive reviews(747)
Reviews with photos/video(131)
Friendly front desk staff(140)
Large rooms(51)
Easy to get around(45)
Perfect for business trips(33)
Awesome gym(18)
Stayed multiple times(15)
Offers pick-up/drop-offs(14)
Tasty coffee(12)
Negative reviews(29)
Anonymous User
Exquisite 1-bedroom Suite (Balcony+Kitchen+Washing Machine+Large Refrigerator+Living Room)
Stay Date Sep 2025
Solo traveler
2 Reviews
10/10
Outstanding
Posted on Oct 31, 2025
Stayed here around Halloween — the place had a cozy, festive vibe with little decorations here and there.
It felt warm and cheerful, not like a typical hotel at all.
Jason was friendly and helped a lot, really made the stay easier.
Perfect spot to relax and enjoy Shanghai in the fall.
Response from Property: 非常感謝您選擇在萬聖節期間入住我們酒店,並抽出寶貴時間分享您的入住體驗。我們非常高興得知您對我們的節日氛圍和温馨環境感到滿意。我們一直致力於為每一位賓客營造如家般的舒適體驗,您的肯定對我們來説是莫大的鼓勵。我們特別高興得知Jason的服務給您留下了深刻印象。Jason是我們團隊中非常優秀的成員,他始終以熱情和專業的態度對待每一位賓客。我們會將您的表揚傳達給他,相信這會激勵他繼續為賓客提供優質的服務。我們期待在不久的將來再次歡迎您的光臨,併為您提供更加難忘的入住體驗。如您有任何進一步的需求或建議,請隨時與我們聯繫。祝您生活愉快,萬事如意!
Anonymous User
Exquisite Studio (balcony+kitchen+washing Machine+large Refrigerator)
Stay Date Sep 2025
Solo traveler
8 Reviews
10/10
Outstanding
Posted on Nov 4, 2025
Third time in BASE. Nothing to say about the service here — always great.
Jason was nice as usual.The lobby’s full of little Halloween decorations this time — pumpkins, ghosts, all kinds of cute stuff. 🎃🎃🎃 Weather’s getting colder these days, hope all the staff keep warm and take care.
Feels cozy and fun to come back again.
Response from Property: 非常感謝您對我們公寓的好評。您的滿意是我們最大的追求。我們將繼續致力於提供優質的服務和舒適的住宿體驗。感謝您給予我們的支持和信任,期待您的再次光臨!
Guest User
Exquisite Studio (balcony+kitchen+washing Machine+large Refrigerator)
Stay Date Sep 2025
Family
5 Reviews
10/10
Outstanding
Posted on Oct 21, 2025
Front desk people are helpfull and nice..we even got our room upgraded with bath up. Room is clean an 24 hour room service..location is close to subway and restaurants and shopping mall. We are enjoyed our stay and would like to go back if we going back to shanghai next time...
Response from Property: 非常感謝您對我們公寓的好評。您的滿意是我們最大的追求。我們將繼續致力於提供優質的服務和舒適的住宿體驗。感謝您給予我們的支持和信任,期待您的再次光臨!
I stayed at this apartment for two days , honestly it was amazing clean and the stuff friendly . All the best for them .
Response from Property: Thank you for your appreciation and affirmation. I am glad that you are satisfied with our service and environment. Your satisfaction is what keeps us going. We look forward to visiting you again and continuing to provide you with excellent service. I wish you a happy life and all the best.
Guest User
Exquisite Studio (balcony+kitchen+washing Machine+large Refrigerator)
Stay Date Aug 2025
Business traveler
1 Reviews
7.5/10
Posted on Sep 13, 2025
Pusan Service appartments was a positive new experience. I missed breakfast and other food services that are somewhat difficult for a foreigner in that area. I would like to point out one particular person who stood out as true service minded hospitality professional. We had questions of different kind but non that Mr Jason could not solve, such great attitude will take him far. I could see him collaborating with other staff members very well and did very well for strengthening Pusan Service Base Brad in everything he did, well done I must say. I think Base need to quickly consider promotion for Jason or you might loose him to competitor. I could see some level of team leader and soon developing to senior leader positions. I wish this feedback somehow could reach Jason, and I do think most staff did well, nothing to complain about. Keep up the good work!
Response from Property: Thank you very much for your positive feedback on our apartment. Your satisfaction is our greatest pursuit. We will continue to strive to provide high-quality services and comfortable accommodation experiences. Thank you for your support and trust. We look forward to your visit again!
Guest User
Exquisite Studio (balcony+kitchen+washing Machine+large Refrigerator)
Stay Date Jul 2025
Family
5 Reviews
10/10
Outstanding
Posted on Aug 29, 2025
Really recommend. Staff was very cooperative. Rooms are clean and location is very suitable.
Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住我們酒店,並抽出寶貴時間分享您的入住體驗。我們非常高興得知您對酒店的服務、房間清潔以及地理位置感到滿意。您的認可是對我們團隊辛勤工作的最大鼓勵,尤其是您提到員工非常配合,這讓我們倍感欣慰。我們始終致力於為每一位賓客提供温馨、舒適和便捷的住宿體驗。再次感謝您的推薦與支持,我們期待在不久的將來再次歡迎您的光臨。如有任何需求或建議,請隨時與我們聯繫,我們將竭誠為您服務。祝您生活愉快,旅途順利!
Guest User
Executive Duplex Two-Bedroom Apartment (with Private Terrace, Kitchen, Washing Machine, Large Refrigerator, And Living Room)
Stay Date Jun 2025
Family
1 Reviews
9.0/10
Great
Posted on Jul 29, 2025
Very good serviced apartments. We had a very big Family room on two floors with nice view to Bund skyline. Location is good, but to be considered always 20/25 min by Didi to reach main city attractions. Some amenities can be renewed to further increase quality standard.
Response from Property: 非常感謝您對我們公寓的好評。您的滿意是我們最大的追求。我們將繼續致力於提供優質的服務和舒適的住宿體驗。對於您提到的交通不便和設施問題我們也將繼續優化,感謝您給予我們的支持和信任,期待您的再次光臨!
Guest User
Exquisite Studio (balcony+kitchen+washing Machine+large Refrigerator)
Stay Date Mar 2025
Couple
3 Reviews
10/10
Outstanding
Posted on May 27, 2025
Room is clean and service is good. Location is convenient within walking distance of eateries and supermarket. There are direct buses to CBD, Bund,… 👍
Response from Property: 尊敬的客人,非常感謝您對我們的酒店給予高度評價!我們很高興得知您對房間的清潔度、服務、地理位置以及交通便捷性都非常滿意。這些正面反饋是推動我們持續提升品質和服務的動力。期待您再次光臨,為我們提供更多的寶貴意見。再次感謝您的肯定,願您在未來的旅程中一切順利!
Guest User
Exquisite Studio (balcony+kitchen+washing Machine+large Refrigerator)
Stay Date Sep 2024
Solo traveler
14 Reviews
10/10
Outstanding
Posted on Nov 16, 2024
Great apartment hotel. I will be back . Very clean too, great malls and the Mercedes Benz arena nearby.
Response from Property: Thank you very much for your appreciation and affirmation. I am glad that you are satisfied with our apartment hotel, especially thank you for your mention of clean environment and convenient surrounding facilities. Your satisfaction is our greatest motivation. We have recorded your feedback, especially on how to further optimize our facilities and improve our services. If you need to visit again in the future, we look forward to providing you with better service. Thank you for your valuable support and visiting again!
Patrick Wong (iphone)
Exquisite Studio (balcony+kitchen+washing Machine+large Refrigerator)
Stay Date Jul 2025
Business traveler
56 Reviews
10/10
Outstanding
Posted on Aug 30, 2025
Good finishing and comfortable stay. Excellent staffs
Response from Property: 尊敬的客人,您好!非常感謝您選擇入住我們酒店,並抽出寶貴時間分享您的入住體驗。我們非常高興得知您對我們的設施和住宿體驗感到滿意,並對我們員工的服務給予了高度評價。我們始終致力於為每一位客人提供舒適、温馨的住宿環境和細緻入微的服務。您的肯定是對我們團隊最大的鼓勵,我們將繼續保持高標準,努力為每一位客人創造更加難忘的入住體驗。再次感謝您的支持與信任,期待在不久的將來能再次為您服務。如有任何需求或建議,歡迎隨時與我們聯繫。祝您生活愉快,旅途平安!
Guest User
Exquisite 1-bedroom Suite (Balcony+Kitchen+Washing Machine+Large Refrigerator+Living Room)
Stay Date Jun 2024
Other
1 Reviews
10/10
Outstanding
Posted on Jul 23, 2024
We are really satisfied with our stay. Staff in the hotel very helpful and kind. Location is also good, you can find several small shops. In the hotel there is a robot so if you order food from outside, you don't need to go down to pick up it up. The room has washing machine wich is also plus point. Next time if we come back to Shanghai, we will definetely will stay here.
Response from Property: Dear guest, Thank you for your satisfactory evaluation and valuable suggestions! We are deeply honored that you enjoyed a pleasant stay at our hotel and appreciate our service, location and innovative features. We are delighted with your suggestion 'Self-Ordering Robot' feature, which enhances your stay experience. For other problems that may be encountered, we promise that steps will be taken to ensure improvement. A special thank you for the bonus point of having a washing machine in the room, and we will continue to optimize the facility configuration to meet the needs of future visitors. Your feedback greatly encourages our team and motivates us to continue providing great service. Looking forward to the opportunity to provide you with an excellent accommodation experience again, so that you will feel as warm as home on your next visit to Shanghai. Thank you again for your evaluation and choice, and I wish you a happy life! Hotel Management Team
Samfoo
Exquisite 1-bedroom Suite (Balcony+Kitchen+Washing Machine+Large Refrigerator+Living Room)
Stay Date Sep 2024
Solo traveler
6 Reviews
8.5/10
Very Good
Posted on Nov 3, 2024
Comfortable living space
Response from Property: Thank you very much for your affirmation, and we are honored to know that you had a comfortable and pleasant stay at our hotel. We are convinced that care in every detail is designed to create a home-away experience for you. Your satisfaction is our biggest motivation to move forward. For the comfortable space you mentioned, we will continue to optimize and upgrade the hotel facilities to ensure that every place meets the needs of guests as much as possible. If you have additional suggestions or need any help, feel free to communicate with us. We look forward to serving you again and hope to show our care and understanding for you again.
The room is good with bathtub but the water may leak towards the toilet or even flood the floor inside the bathroom.
Response from Property: Thank you very much for your positive review of our hotel rooms Your feedback is vital to us and helps us to continuously improve our service quality. Thank you again for your valuable comments and look forward to serving you again.
Guest User
Exquisite 1-bedroom Suite (Balcony+Kitchen+Washing Machine+Large Refrigerator+Living Room)
Stay Date Apr 2024
Couple
7 Reviews
10/10
Outstanding
Posted on May 18, 2024
The reception Sophia and the security Kang took 20 minutes to help me move luggages which are so nice and kind. Great and Big room.with nice price.
Response from Property: Thank you very much for your affirmation and praise. Our team is proud of the thoughtful service of Sophia and Kang. We are delighted that the rooms meet your expectations, are moderately sized and reasonably priced. If you have any other needs during your stay, please feel free to let us know and we will serve you whole heartedly. Looking forward to your visit again, I wish you a pleasant experience in our hotel!
excellent location. close to subway and bus that allow you to reach anywhere in Shanghai with ease. the apartment is located on a street with super markets and many many stores and restaurants so one cannot be hungry! will be my top pick if I ever return to Shanghai!
Response from Property: Your appreciation and recognition is greatly appreciated, our geographical location does bring convenience to your travel. We are delighted that you can enjoy the abundance of amenities in the surrounding area. If you have any needs, such as re-booking encounter discounts or other accommodation needs, please feel free to let us know, we will continue to provide excellent service, look forward to your next visit, I wish you a happy journey in Shanghai!