I was initially drawn to this hotel by the artistic decor showcased in its pictures, but the reality was quite disappointing! The front desk service was terrible; whenever I had an issue, they simply directed me to housekeeping instead of offering any solutions. Most of the room's facilities were outdated and non-functional: the door lock was faulty, and the lights, power outlets, and TV were all broken. The only positive was that the room itself was clean.
The absolute worst part was the smart curtains. They wouldn't close properly, and after a struggle to get them shut, they then refused to open. I tried countless times. Then, in the middle of the night, while I was sleeping, both the curtains and the sheer blinds suddenly opened automatically! It was utterly terrifying; I've never experienced anything so frightening in my life. Outside, there's only a glass door, and the balcony is practically connected to the neighboring room – someone could easily step over. If I had forgotten to close that glass door during the day, a neighbor could have just walked straight into my room. It was truly terrifying; I broke out in a cold sweat.
After a long day of flying and arriving in the dead of night, I was simply too exhausted to deal with any more issues. However, I woke up the next morning to find over a dozen insect bites on my body, which is utterly unacceptable. The quality, hygiene, facilities, and service were all substandard. This is the first time I've ever encountered such a ridiculous hotel; I'm incredibly disappointed.
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