Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)

Reviews of Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)

Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)

4th Floor, No. 379 Zhejiang Middle Road, Huangpu District, Shanghai, ChinaSee Hotel Details
Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)
Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)Yitel Premium (Shanghai people's Square Nanjing Road Pedestrian Street shop)
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.4/10
Outstanding
10445 Reviews
Verified reviews
Location9.5
Amenities9.2
Service9.4
Cleanliness9.4
Filter by:
Sort by:
All reviews(10445)
Positive reviews(10315)
Reviews with photos/video(1541)
Near shopping area(1059)
Easy to get around(1024)
Convenient for shopping(985)
Delicious breakfast(473)
Friendly front desk staff(346)
Elevator was OK(150)
Highly recommended(110)
Luggage delivery service(57)
Negative reviews(130)
Zinnych
Superior Room (2 Beds)
Stay Date Nov 2025
Traveling with friends
5 Reviews
10/10
Outstanding
Posted on Dec 9, 2025
This is the second time we stay in Yitel Premium, superb location and service. Highly recommended if you’re planning to stay somewhere near Nanjing road
Response from Property: 尊敬的賓客您好!感謝您選擇入住和頤酒店-上海南京路步行街店。淡淡的相識,慢慢的相知,一切都在不經意間,相處的過程簡簡單單。不帶煩瑣的世俗,卸掉情感的憂傷。 很慶幸能與您同行,願下次相聚會有更多的驚喜與感動。。期待您的再次光臨!Thank you for choosing to stay at Ascott Premier Shanghai Nanjing Road Pedestrian Street Hotel. A gentle acquaintance, a slow understanding—
Guest User
Business Double Bed Room (Mobile Screen Casting + Minibar)
Stay Date Oct 2025
Solo traveler
1 Reviews
9.5/10
Amazing
Posted on Dec 7, 2025
Good location near subway and access to road for taxi. Was assigned room facing shops which got quite noisy at night, concierge was immediately able to assign a different room facing a quieter side.
Response from Property: 尊敬的賓客,您好!感謝您選擇入住和頤至尊南京路步行街店。由於酒店前身為百年歷史建築先施大廈。酒店共計有8種房型供賓客選擇,一定會有您滿意的房型。酒店部分6F、7F可以俯看南京路步行街全景。酒店全體員工期待您的再次入住。祝好!Dear guest, hello! Thank you for choosing Heyi Supreme Nanjing Road Walkway. Due to the fact that the hotel's predecessor was the Xianshi Building, a century old historical building. The hotel offers a total of 8 room types for guests to choose from, and there will definitely be a room type that satisfies you. The 6F and 7F of the hotel can overlook the panoramic view of Nanjing Road Walkway. All hotel staff look forward to your next stay. Best wishes!
M299238****
Superior Double Room
Stay Date Oct 2025
Solo traveler
3 Reviews
8.7/10
Very good
Posted on Dec 1, 2025
I stayed in a king-size room on the 5th floor. It was spacious, and the hot water supply was excellent, but the soundproofing was weak. The bathroom design was a nightmare – no door, and the toilet faced the entryway. The mirror light was dim and oddly placed, making it impossible to do makeup. Thankfully, the hotel's location and service were good.
Show OriginalGoogle Translated
Response from Property: Dear Guest, Thank you very much for choosing Heyi Zhizun Nanjing Road Walkway and for your valuable feedback. We have forwarded your questions to the relevant departments. Providing warm and attentive service to every guest is the responsibility of all hotel staff. We sincerely look forward to your next stay. Wishing you a happy life and smooth work!
Soeshan
Queen Room With View
Stay Date Oct 2025
Family
6 Reviews
10/10
Outstanding
Posted on Dec 11, 2025
The location is excellent- it is in the center of East Nanjing road, walking distance to the Michelin Lai Lai xiao long bao, the Bund, MRT East Nanjing and MRT People’s square. The room is big and clean. The cons is it is directly across the road in front of the hotel and need to quick to get out from Didi since that there is no waiting area for didi.
Response from Property: 尊敬的賓客您好!感謝您選擇入住和頤至尊酒店-上海南京路步行街店。每天最開心的事莫過於看到您的好評,您的好評就像是山泉水一樣滋潤我們的心田,我們也會更加的珍惜親們的肯定與支持,不斷的改進自己,完善自己,力求讓我們的服務做得更好。您的好評就是對我們最大的肯定和鼓勵,希望您再次光顧我們,檢驗我們的進步,期待您的再次光臨!Dear guest, hello! Thank you for choosing Heyi Supreme Hotel - Nanjing Road Walkway in Shanghai. The happiest thing every day is to see your positive feedback. Your feedback is like mountain spring water nourishing our hearts. We will also cherish our affirmation and support more, constantly improve ourselves, perfect ourselves, and strive to make our services better. Your positive review is the greatest affirmation and encouragement to us. We hope you will visit us again, test our progress, and look forward to your visit again!
zenn80
Queen Room With Memory Foam Mattress
Stay Date Oct 2025
Family
6 Reviews
10/10
Outstanding
Posted on Dec 1, 2025
Awesome location, few min walk to metro. In the.middle of Nanjing walking street. Good housekeeping. Mattress and pillows are memory foam. Will come back again.
6/8
Response from Property: 尊敬的賓客您好!感謝您選擇入住和頤至尊酒店-上海南京路步行街店。酒店地理位置非常優越,出門即是上海有名的南京路步行街,步行5分鐘可至1、2、8、10號地鐵站。交通極為便利,是商務出行及家庭出遊的極佳選擇。真誠期待您的再次光臨!Dear guest, hello! Thank you for choosing Heyi Supreme Hotel - Nanjing Road Walkway in Shanghai. The location of the hotel is very advantageous. The famous Nanjing Road Walkway in Shanghai is just outside. You can walk 5 minutes to subway stations 1, 2, 8 and 10. The transportation is extremely convenient, making it an excellent choice for business travel and family outings. Sincerely looking forward to your visit again!
Guest User
Business Double Bed Room (Mobile Screen Casting + Minibar)
Stay Date Oct 2025
Couple
3 Reviews
8.5/10
Very good
Posted on Dec 5, 2025
Lots of stairs!! And our room is so fair away with carpet on the hallway. Hard for use the carry our heavy  luggage to our room. However, the hotel location is very convince. We love it. Definitely come back for this hotel. There are a lot of good restaurants at the back of the hotel, u should try. The cleaner is very nice. She came to make our bedroom bed everyday and bring the trash our and bring new towels.
Response from Property: 尊敬的賓客,您好!感謝您選擇和頤至尊南京路步行街店。由於酒店為百年建築通往1樓電梯衹有一部。酒店大堂在四樓,四樓至六樓客房需要乘坐另外兩部電梯。在入住期間給您帶來不便請諒解。酒店全體員工期待您的再次入住。Dear guest, hello! Thank you for choosing Heyi Supreme Nanjing Road Pedestrian Street store. Due to the fact that the hotel is a century old building, there is only one elevator leading to the first floor. The hotel lobby is on the fourth floor, and guest rooms on the fourth to sixth floors require taking two additional elevators. We apologize for any inconvenience caused during your stay. All hotel staff look forward to your next stay.
Kaimook 阿珠
Family Room
Stay Date Oct 2025
Traveling with friends
3 Reviews
10/10
Outstanding
Posted on Nov 24, 2025
The staff so nice and the room clean But there are noisy from other room Guest from other country are being loud and i hear there noise.
Response from Property: "尊敬的賓客您好!感謝您選擇入住和頤至尊酒店-上海南京路步行街店。很開心客官您對咱服務的認可,我們也不負厚望,會再接再厲,以最好的狀態,來迎接您的每一次入住,喜歡我們要常來哦!期待您的每一次光臨。Dear guest, hello! Thank you for choosing Heyi Supreme Hotel - Nanjing Road Walkway in Shanghai. We are very pleased with your recognition of our service, and we live up to our high expectations. We will continue to work hard and welcome your every stay in the best possible condition. If you like us, please come back often! Looking forward to your every visit."
Belle_Journey
Superior Room (2 Beds)
Stay Date Sep 2025
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Nov 4, 2025
Hotel is at perfect location, close to everything, especially many famous restaurants. The room is specious enough to open two large luggages. Bed is so comfortable. Only thing I do not like is they have only one elevator and very small.
Response from Property: "尊敬的賓客您好!感謝您選擇入住和頤至尊酒店-上海南京路步行街店。感謝您對我們的肯定,我們熱愛生活,樂於用我們的服務熱情,驅除您旅途的勞累,您的肯定與認可是我們最大的心願。入住和頤至尊酒店,會為您帶來源源不斷的感動與驚喜!願和頤至尊酒店,一路與您同行。Dear guest, hello! Thank you for choosing Heyi Supreme Hotel - Nanjing Road Walkway in Shanghai. Thank you for your affirmation of us. We love life and are happy to use our service enthusiasm to drive away the fatigue of your journey. Your affirmation and recognition are our greatest wishes. Staying at Heyi Supreme Hotel will bring you a continuous stream of emotions and surprises! I am willing to walk with you all the way to the Yi Supreme Hotel. "
Guest User
Business Double Bed Room (Mobile Screen Casting + Minibar)
Stay Date Sep 2025
Solo traveler
2 Reviews
8.5/10
Very good
Posted on Nov 1, 2025
Excellent location in Nanjing Pedestrian Street. Metro line 2 is within walking distance, line 1 will be slightly further. assigned room was at level 7 which was not served by the lift and was a maze to walk through. Room space was ok and there was a massage chair which was a pleasant surprise. however the interior of the room was slightly dated (black furniture and yellow lighting). room cleanliness was average at best. floor felt dusty and the sheets gave me a bit of a rash. counter staff were friendly and accomodating and facilitated collection of my online purchases. having said, this hotel seems to be very popular among tourists from Russia, S Korea and Southeast Asia. overall i would say i enjoyed my stay here.
Response from Property: Dear Guest, thank you so much for taking the time to share your stay experience! We are honored by your positive feedback on the hotel's excellent location, convenient transportation, and the friendly service of the front desk team. The massage chair experience in your room is a testament to our efforts to enhance your stay comfort. Please note that due to the hotel's century-old building history, rooms on the 7th floor require a walk up one flight of stairs from the 6th floor; we hope this unique feature adds a special memory to your trip. We have carefully noted your feedback regarding the outdated room decor, cleaning details, and bed linen allergies, which are areas we need to improve. The hotel will immediately review and optimize its cleaning procedures and will also gradually implement facility renovations to provide every guest with a more comfortable and reassuring stay. We look forward to welcoming you back again and providing you with an even better service experience. Dear Guest,Thank you so much for taking the time to share your stay experience with us! We are truly honored by your recognition of our hotel's excellent location with easy access to the subway station and the friendly service provided by our front desk team. It brings us great joy to know that the massage chair in your room was a pleasant surprise. To further explain, due to the hotel’s nature as a century-old building, the room on the 7th floor requires a short walk up one flight of stairs from the 6th floor, and this unique setup is part of our effort to enhance your stay comfort. Meanwhile, we have carefully noted your feedback regarding the outdated room decoration, minor cleanliness issues (such as dust on the floor), and the bed sheet allergy concern. These are exactly the areas we need to improve on. Our hotel will immediately check and optimize the cleaning process, and gradually advance the facility renewal in the future, striving to provide every guest with a more comfortable and reassuring stay environment.
Guest User
Queen Room With View
Stay Date Sep 2025
Couple
1 Reviews
10/10
Outstanding
Posted on Nov 5, 2025
Amazing location with very helpful staff! You are right next to the famous Nanjing road and a 10 min away from the beautiful bund view and thr river. The rooms are nice and cozy and really have a nice aesthetic to them. The view is after the 10 min walk.
Response from Property: "尊敬的賓客您好!感謝您選擇入住和頤至尊酒店-上海南京路步行街店。非常感謝精心的準備能獲得您的認可。用思念縮短距離, 用微笑延長記憶,用感動融化冰雪, 用執着兑換永遠, 用真心報答真誠, 用祝願夢想成真♪(^∇^*)!希望您在美好的旅行中,每一次都與眾不同!期待與您再次相遇,祝您旅途愉快!Dear guest, hello! Thank you for choosing Heyi Supreme Hotel - Nanjing Road Walkway in Shanghai. Thank you very much for your careful preparation and recognition. Shorten the distance with longing, prolong the memory with a smile, melt the ice and snow with emotion, exchange eternity with persistence, repay sincerity with sincerity, and wish your dreams come true ♪ (^ ∇ ^ *)! I hope that every time you embark on a wonderful journey, you will be different! Looking forward to meeting you again and wishing you a pleasant journey!"
Guest User
Queen Room With View
Stay Date Sep 2025
Family
6 Reviews
8.5/10
Very good
Posted on Oct 31, 2025
This place was okay, I would not book here again. It is definitely in a good spot right downstairs is Nanjing road so you have alot of shopping and food halls right outside your room. Staff is super friendly and very helpful especially the cleaning staff. Made sure we got water atleast once a day and would ask us if we need new towels if they saw us. Depending on where they put you, you may end up having to take a pretty far walk to your hotel room. You’ll need to take an elevator up to the main lobby and depending on the room you will need to take another elevator up. But if you are on an floor higher then 6 be prepared to hike to your room most inconvenient part of the stay to be honest. The room also has an AC, Heater option you can set which is very handy and a window that can open partially. The room was overall nice and clean but the compliments stop there, as the room is way to dim especially the bathroom cant really see much in there and it is also very tiny you can barely move in there. You literally cannot close the door if you’re standing at the sink or sitting on the toilet. The shower drain also has a bad smell like sewer pipes that come up when youre using the shower and it takes awhile for it to go away. The shower pressure was okay until my 3rd day there and when I showered the water pressure was non existent and limp even tho the water is being poured on my body the pressure was so low it didnt even feel like anything was hitting me. At one point the pressure dropped to 0 and it was trickling out the shower head. The next morning though it was back to normal so not sure what happened. The shower area also floods the bathrooms as we had 3 rooms and all rooms had some form of flooding post shower. And 1 was really bad. Which we complained about and they gave us another room.   They also had a laundry room with 3 small washers and 3 small dryers not ment for bulk washing, and also free detergent. The washer was good but the dryer… unless you are ready to hang dry your clothes do not wash your clothes here as we ran the clothes in the dryer for 2-3 hrs and the clothes were still damp. And when we asked the staff they told us the dryer only dries enough for it to stay damp and you will need to air dry the rest which is ridiculous. Why have a dryer when it doesn’t do what it’s meant to do? Make it make sense. Overall besides location and friendly staff there is definitely better locations to choose from. I would not stay here again.
Response from Property: 非常感謝您抽出寶貴時間分享入住體驗,更感謝您對酒店衞生、環境與服務的高度認可,這份肯定我們會銘記於心。您反饋的設施問題我們已逐項記錄並高度重視:酒店作為百年建築,部分內部動線(如房間至電梯的路徑、換乘設計)受歷史結構保護限制,暫無法進行大規模改造,對此給您帶來的不便我們深感抱歉。後續我們也會在預訂階段提前告知賓客相關動線訊息,力求減少類似困擾。 浴室燈光、空間及水壓不穩定的問題,工程部已計劃對不同房間進行專項排查與優化(如更換高亮度節能光源、調試水壓系統),全力改善使用體驗。洗衣房烘乾機效率問題,我們會立即安排專業人員檢修調試,確保設備恢復最佳使用狀態。雖然遺憾未能留住您未來的入住計劃,但仍由衷感謝您此次選擇與反饋——您的意見是我們優化服務的重要方向,也衷心祝願您未來旅途一切順利。Thank you so much for taking the time to share your stay experience with us. We are particularly grateful for your perfect ratings on our hygiene, environment, and service—this recognition means a great deal to our entire team.We have carefully noted and attach great importance to the facility-related feedback you provided:As a century-old building, our hotel must align with the requirements of historical building preservation and thematic presentation in both aspects—such as the internal circulation (e.g., the path from rooms to elevators and the need for elevator transfers) and the overall lighting atmosphere. Therefore, large-scale renovations are not feasible for the time being, and we sincerely apologize for the inconvenience this may have caused you. Moving forward, we will more clearly inform guests about these design features during the booking process to help you better prepare for your trip in advance.Regarding the unstable water pressure in the bathroom, our engineering team has planned a special inspection and adjustment for different rooms to fully optimize the basic user experience. For the inefficient dryers in the laundry room, we will also immediately arrange for professional maintenance to ensure the equipment returns to its best working condition.While we regret that we will not have the opportunity to host your future stays, we sincerely appreciate your choice to stay with us and your honest feedback. Your opinions will help us continue to improve our services while preserving the architectural characteristics of the hotel. We sincerely wish you smooth and pleasant journeys ahead.
Guest User
Family Room
Stay Date Sep 2025
Family
7 Reviews
8.5/10
Very good
Posted on Oct 28, 2025
Great location. 30 m. to the shipping area of Nanjing. Only some staffs can speak Eng. You need Google translate or other app to help. The family room is OK for 3 guests. The room is not that big. It is hard to find bigger room here in this area. The price is good for 3 person.
Response from Property: 尊敬的賓客您好:非常感謝您選擇入住和頤至尊南京路步行街店,感謝您的寶貴意見,您所提出的問題我們已經向相關部門反映,為每一位客人提供熱情周到的服務是酒店全體員工的職責,真誠期待您的再次入住。祝您生活愉快,工作順利!Dear guests, thank you very much for choosing Heyi Zhizun Nanjing Road Walkway, and thank you for your valuable comments. We have reflected your questions to the relevant departments. It is the responsibility of all staff of the hotel to provide warm and considerate service for every guest. We sincerely look forward to your re arrival. Wishing you a happy life and smooth work!
MichWanders
Superior Room (2 Beds)
Stay Date Sep 2025
Family
10 Reviews
10/10
Outstanding
Posted on Nov 15, 2025
Excellent location! Hotel was right on the main shopping street and is just about 5-10mins walk from the train station. Also just a short 20-30mins walk to the bund!
Response from Property: "尊敬的賓客您好!感謝您選擇入住和頤至尊酒店-上海南京路步行街店。非常感謝精心的準備能獲得您的認可。用思念縮短距離, 用微笑延長記憶,用感動融化冰雪, 用執着兑換永遠, 用真心報答真誠, 用祝願夢想成真♪(^∇^*)!希望您在美好的旅行中,每一次都與眾不同!期待與您再次相遇,祝您旅途愉快!Dear guest, hello! Thank you for choosing Heyi Supreme Hotel - Nanjing Road Walkway in Shanghai. Thank you very much for your careful preparation and recognition. Shorten the distance with longing, prolong the memory with a smile, melt the ice and snow with emotion, exchange eternity with persistence, repay sincerity with sincerity, and wish your dreams come true ♪ (^ ∇ ^ *)! I hope that every time you embark on a wonderful journey, you will be different! Looking forward to meeting you again and wishing you a pleasant journey!"
Aisha~j
Superior Double Room
Stay Date Sep 2025
Family
3 Reviews
8.5/10
Very good
Posted on Oct 24, 2025
The location was great, in the heart of Nanjing Road. The size of the room was very good. The presence of the free laundry machines was a lovely bounce. Highly recommend.
Response from Property: 尊敬的賓客您好!感謝您選擇入住和頤至尊酒店-上海南京路步行街店。酒店地理位置非常優越,出門即是上海有名的南京路步行街,步行5分鐘可至1、2、8、10號地鐵站。交通極為便利,是商務出行及家庭出遊的極佳選擇。真誠期待您的再次光臨!Dear guest, hello! Thank you for choosing Heyi Supreme Hotel - Nanjing Road Walkway in Shanghai. The location of the hotel is very advantageous. The famous Nanjing Road Walkway in Shanghai is just outside. You can walk 5 minutes to subway stations 1, 2, 8 and 10. The transportation is extremely convenient, making it an excellent choice for business travel and family outings. Sincerely looking forward to your visit again!
Guest User
Double Room
Stay Date Sep 2025
Couple
1 Reviews
9.0/10
Great
Posted on Nov 8, 2025
The location is very good, close to many delicious restaurants. However, at night there is loud noise from construction from the opposite side.
Response from Property: 尊敬的賓客,您好!首先非常抱歉您在入住期間的不愉快。同時感謝您指出酒店的不足,對您提出的問題酒店非常重視,並在第一時間召開緊急會議尋找原因,並立即制定方案,避免類似事情發生。酒店真誠期待您的下次入住對於我們工作的改進給予肯定,您的入住體驗將是我們不斷成長和完善的源泉。Dear guest, hello! First of all, I am very sorry for the unpleasant experience you had during your stay. Thank you for pointing out the shortcomings of the hotel. The hotel attaches great importance to the issues you raised and promptly held an emergency meeting to identify the reasons and develop a plan to prevent similar incidents from happening. The hotel sincerely looks forward to your next stay and acknowledges the improvements made to our work. Your stay experience will be the source of our continuous growth and improvement.