M14175****
January 4, 2026
I paid 3000 RMB to stay in what was marketed as a high-end B&B, but its professionalism and facilities couldn't even hold a candle to an Aman resort. I was hoping for a nice staycation over New Year's, but I left quite disappointed.
**Environment**: The only distinctive feature was the Huizhou-style courtyard at the entrance. Once inside, it was just a series of plain rooms, with no other special features or views. The rooms themselves were very ordinary, quite old, and showed a lot of wear and tear.
**Facilities**: I had planned to go swimming and even specifically told the butler. They said the pool closed at 9 PM, but when I went at 8 PM, it was already shut down. There wasn't even a lifeguard, and the changing rooms had no towels, making it feel like it wasn't being maintained. Moreover, for a 'platinum diamond resort hotel,' the lack of a gym is truly baffling to me. The complimentary spa treatment included in my package also got messed up and wasn't booked for me. I waited for half an hour, and it seemed like it was outsourced, with both parties playing the blame game.
**Service**: The service staff did uphold a basic standard – they apologized profusely for their mistakes and tried to make amends. However, the root issue is that these kinds of basic errors shouldn't be happening in the first place. The butler also seemed new and undertrained, lacking professionalism.
Overall, I certainly hope domestic hotel brands can improve, but this was truly a letdown.
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