Amanyangyun

Our overall stay was absolutely wonderful! Amanyangyun was my first Aman hotel experience, and it was a fantastic introduction. Beyond the excellent service, I found all the staff members to be incredibly charming. Our airport pick-up driver was also very friendly; unlike some other hotels with good service, Amanyangyun really stood out with its warm, human touch. The two-day activity program was also very engaging. We chose the traditional Chinese painting experience, which was quite unique. I'm already looking forward to our next visit!

Every year, I celebrate my birthday at Bulgari, but this year, due to their price increase, I decided to try out Amann instead. Overall, it was a perfect stay. Despite a few minor hiccups, the hotel's high-level service made up for everything. I'd like to specially commend our butler, Danniel, who was very responsible and great at solving problems. First, let's talk about the downsides. The room design wasn't as good as Fuchun Resort Hangzhou. Although it was advertised as 100 square meters, there were long corridors, many cabinets, and a lot of outdoor space, which meant less practical usable area. The room only had two chairs, and an extra bed cost 800. After the front desk understood our dissatisfaction, they contacted the butler. Danniel proactively waived the extra bed fee and provided breakfast for our child. The second issue was a peculiar smell coming from the shower room. I mentioned this to a passing staff member, and it was quickly relayed to Danniel. This just goes to show that their customer service is truly top-notch, far surpassing Amann in Beijing and Hangzhou. The butler came to the restaurant to inform me of the solution, and that evening, we were upgraded to a courtyard suite, which offered significantly more practical space. My third complaint is that the courtyard suite had a lot of airplane noise, with a plane flying overhead every two minutes until after midnight. They did provide earplugs in the room, though. Beyond the excellent service, the facilities were also a highlight. The hotel has an exclusive park, and they offer complimentary bike rentals, so you can cycle around. The lawn by the restaurant is stunning. The Silver Leaf Seafood Hotpot is definitely worth trying, with two white peacocks nearby and fresh vegetables grown on-site for guests. The IMAX cinema is a must-visit, offering a private screening and a lie-flat viewing experience. A tip: select and download your movies a day in advance so you can enjoy the film after check-out without wasting any time. The male staff member during check-out was also very nice. Overall, five stars!