Reviews of Orange Hotel (Shanghai North Bund Tilanqiao Metro Station)
Orange Hotel (Shanghai North Bund Tilanqiao Metro Station)
No.369 Gongping Road, Hongkou District, Shanghai, 200082, ChinaSee Hotel Details
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1 night
Guest Reviews
9.4/10
Outstanding
2476 Reviews
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Verified reviews
Location9.4
Amenities9.3
Service9.5
Cleanliness9.4
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All reviews(2476)
Positive reviews(2424)
Reviews with photos/video(459)
Easy to get around(337)
Convenient location(325)
Friendly front desk staff(234)
Close to metro(198)
Delicious breakfast(189)
Quiet & comfortable(107)
Perfect for business trips(17)
Nice bathtub(14)
Negative reviews(52)
Avril
Queen Room
Stay Date Apr 2025
Solo travelers
2 Reviews
8.0/10
Very Good
Posted on May 21, 2025
Initially, they gave a room at level 5 & when I entered, despite being a room with city view, it was blocked by the aircon compressors, there was no view at all. Called and asked for a higher floor to which I was given level 9, which has the view facing the city. The service was alright because when I called to changed, they seem to be persuading me to keep the level 5 room which is slightly bigger and more spacious and less secluded. I’m happy that I moved to the higher floor, the room is indeed a little smaller, but it doesn’t matter much to me, the level 5 one has a study desk.
Response from Property: Dear guest, Thank you for choosing to stay with us and for sharing your detailed feedback. We sincerely apologize for the disappointment caused by the obstructed view in the initially assigned room on the 5th floor. Our intention in recommending that room was to provide you with more space and comfort, but we clearly overlooked the significance of the view to your experience, and we deeply regret that. We're relieved that the room on the 9th floor better met your expectations. Your satisfaction is our greatest concern, and we appreciate your perseverance in seeking a solution. We will review our room assignment and communication processes to ensure that in similar situations, we prioritize our guests' preferences more effectively. If you decide to visit us again, please do let us know in advance. We would be honored to personally assist you in selecting the perfect room and provide a stay that exceeds your expectations.
McCarthy
Superior Queen Room
Stay Date Mar 2025
Couples
2 Reviews
10.0/10
Outstanding
Posted on May 1, 2025
Breakfast excellent. House keeping spotless. Reception staff very helpful as we speak no Chinese
Response from Property: Thank you so much for your kind words! We're thrilled to hear you enjoyed the breakfast, and our housekeeping team will be delighted that their efforts to keep the rooms spotless were noticed. Our reception staff are always happy to assist, especially when language barriers are a concern. We hope to welcome you back again soon for another comfortable stay!
Guest User
Queen Room
Stay Date Mar 2025
Travel with friends
1 Reviews
10.0/10
Outstanding
Posted on Apr 12, 2025
The facilities were nice with free laundry and a robot that delivers your takeout food.
Response from Property: We're thrilled to hear that you noticed and appreciated our facilities! The free laundry service and delivery robot are part of our efforts to make your stay as convenient and comfortable as possible. If there's anything else we can do to enhance your experience during your next visit, please don't hesitate to let us know. Looking forward to welcoming you back soon!
Disa Hui Ru
Queen Room
Stay Date Jan 2025
Family
2 Reviews
9.5/10
Amazing
Posted on Feb 21, 2025
The location is near to metro station (about 3mins walk) which is quite convenient for travelling around the city. The staff are friendly, we arrived the hotel midnight and they do hosted us well.
It’s near to the Raffles City as well, easily accessible to meals and convenient stores(7-11)
Response from Property: There are so many expectations in life, and so many encounters. Passing by someone is an encounter, and an unforgettable experience is also an encounter. However, being touched always happens unexpectedly. We're truly delighted by your arrival, just like the long - awaited response. If you like it here, do come often!
Guest User
Superior Queen Room
Stay Date Dec 2024
Travel with friends
5 Reviews
8.5/10
Very Good
Posted on Jan 12, 2025
One room had cigarette smell, the hotel staff was quick to change my room once I complained. Location is great, within 5 minute walking distant to a big mall and subway station, also not too far from the main Shanghai attractions downtown.
Response from Property: Xiaoju is excited every time we meet. Xiaoju is located at No. 369 Gongping Road. It has convenient transportation and there are large shopping malls on both sides. You don’t have to worry about eating and shopping. It is very comfortable to stay. We look forward to your visit.
Inn SIA
Queen Room
Stay Date Apr 2025
Travel with friends
13 Reviews
10.0/10
Outstanding
Posted on May 16, 2025
I do enjoy my stay with this hotel. Great and tasty breakfast. Sizeable room at convenient location where metro is just 3 mins away. Generous H2O in-room to stay hydrated. Raffles Shopping Mall has plenty of eateries and bakeries and good to walk around. Staff were courteous and helpful. Thank you!
Response from Property: Dear Guest, Thank you so much for taking the time to share your wonderful experience! We're absolutely thrilled to hear that you thoroughly enjoyed your stay with us. It's delightful to know that our breakfast offerings left a delicious impression, and you found our rooms spacious and comfortable. Our prime location, just a 3-minute walk from the metro, along with the convenience of Raffles Shopping Mall nearby, was designed to enhance your stay, and we're glad it met your expectations. The complimentary in-room water is our little way of ensuring your comfort, and we're happy it was appreciated. Most importantly, we're proud that our team's courteous and helpful service added to your positive experience. Your kind words will be shared with them—they'll be so encouraged! We truly appreciate your feedback and look forward to welcoming you back for another memorable stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Safe
ViviLeon
Suite
Stay Date Sep 2024
Couples
66 Reviews
9.5/10
Amazing
Posted on Oct 21, 2024
recently stayed at the Orange Hotel in Shanghai and overall, it was a good experience. The room was spacious and the bed was extremely comfortable, ensuring a restful stay. The desk service was outstanding, with staff being friendly and attentive.
However, one downside was the smell in the corridors, which detracted from the overall ambiance of the hotel. Additionally, while the suite was decent, it didn’t quite meet my expectations.
The location is a big plus, as it’s very close to Raffles Shopping Center, making it convenient for shopping and dining.
I would recommend the hotel for its comfortable rooms and excellent service, but I hope they can address the issues with the corridors.
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your next stay.
Guest User
Queen Room
Stay Date Feb 2025
Travel with friends
2 Reviews
9.5/10
Amazing
Posted on Apr 8, 2025
The location is great and the staff are friendly. They helped me to buy umbrella online so i absolutely recommend this hotel
Response from Property: Thank you so much for your kind words! We're delighted to have assisted you with the umbrella purchase. Looking forward to welcoming you back!
TerryKempis
Queen Room
Stay Date Mar 2025
Couples
4 Reviews
10.0/10
Outstanding
Posted on Apr 20, 2025
Location is great, but most of all - the front desk staff are so helpful!
Response from Property: Thank you for your kind feedback! We're delighted to hear you enjoyed the great location and, most importantly, the helpfulness of our front desk team. They take pride in ensuring every guest feels welcome. Hope to welcome you back soon!
Phakthinun Chintanasirapat
2-bed Room
Stay Date Nov 2024
Travel with friends
2 Reviews
10.0/10
Outstanding
Posted on Jan 6, 2025
Staff very friendly even they can’t speak much English but really helpful, the room are clean and no smell
Response from Property: Every time we meet Xiaoju, we are very excited. Xiaoju is located at 369 Gongping Road, with convenient transportation. There are large shopping malls on both sides. There is no need to worry about eating and shopping. It is very comfortable to stay. We look forward to your visit.
Jack Yee
Queen Room
Stay Date Mar 2024
Solo travelers
9 Reviews
9.5/10
Amazing
Posted on May 12, 2024
The curtain is my room was broken but the manager was quick to mend it. She apologized and offered me an upgrade to a bigger room which I happily accepted. The hotel is strategically located in North Bund, still quite central but far enough from Bund to have a restful sleep.
Response from Property: Dear guest: Thank you for choosing the Juzi Fair Road North Bund Hotel. We are delighted to provide you with a satisfactory stay experience.
Guest User
Queen Room
Stay Date Mar 2025
Family
7 Reviews
10.0/10
Outstanding
Posted on Apr 13, 2025
Great location and friendly staff. Good value also
Response from Property: 小桔的門店整體舒適簡單大方,給每一位從各個城市而來的你一種歸家的感覺。大堂有機器人小寶貝隨時等候您的服務。我們的服務也會隨時在線,您有需要我們陪伴
Guest User
Stay Date Dec 2023
Couples
2 Reviews
10.0/10
Outstanding
Posted on Jan 13, 2024
Service was nice. Receptionists were adorable. We arrived one hour and we left one hour after the booking schedule and they told us there was no problem.
The orange theme was perfect. With a little bit of orange tooth paste to start and end the day. As well as soap, shampoo, air conditioner.
We had a nice view on the shanghai and telecomunication tower that brings nice lights to the view we had.
The location is perfect just 2 metro station away from the Huangpu river.
For us one of the most important point is you don’t need to go down if you order food, stuff from supermarket or restaurant but there is a little cute robot that brings your stuff to your room.
In the room we booked you had the right to many different light setup which is ideal.
Thank you for welcoming us.
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively. Breakfast is a combination of Chinese and Western food, with freshly ground coffee and healthy porridge. You will feel at home at the Orange Fair Road North Bund Hotel. General warmth. We look forward to your coming again to review our progress, and wish you a happy day!
Jacob Wayne
Suite
Stay Date Jun 2024
Couples
7 Reviews
10.0/10
Outstanding
Posted on Jul 13, 2024
This hotel is very nice and in a solid location. The front desk staff are incredibly kind and helpful. The suite room was very nice and spacious. The hotel is a little older but it is well taken care of. I would stay here again.
Response from Property: Thank you dear objective for your praise. It is a great honor to receive your praise. The decoration style of our hotel rooms is simple and elegant, giving people a clean and comfortable feeling. No need to insert a card to get power, human body induction control, control panels on both sides of the bed
Guest User
Superior Queen Room
Stay Date Nov 2023
Couples
11 Reviews
10.0/10
Outstanding
Posted on Jan 4, 2024
I stayed here for 6 days 5 nights. The hotel’s location is perfect. It is near Tilanqiao 提篮桥 metro station (exit 4) which is less than 5 minutes walk and near the Raffles City shopping mall. You can get delicious food, snacks and daily essentials in the mall. Also, the North Bund riverside walkway is within 10 minutes walk from the hotel to get a good view of the Pearl tower and the city skyline. I like this hotel’s location because it’s less crowded, has a ‘neighbourhood vibe’ and can reach all the tourists spots by metro within few metro stops which is very convenient. The hotel’s breakfast buffet is nice and worth the price! We get to sample local breakfast cuisine. Hotel room is clean and comfortable too! Well done to the housekeeper. The hotel also provides complimentary mandarin oranges. It’s a real treat after a long day of sightseeing. We received two pastries as souvenirs upon check out. It’s a small gesture that truly warms the heart.
Response from Property: I'm glad to see you have such a high opinion of the hotel. It is one of the hotel's service concepts to provide you with a comfortable accommodation environment when you are away from home. For your safety during the epidemic, the hotel provides contactless services. You can use the APP to make a reservation and check your identity at the store. Just prove it. During your stay, takeaways can be delivered to your room by robot, which is convenient and fast.