The Portman Ritz-Carlton, Shanghai

The location gets a 99/100! This place is a major hub, super convenient for getting anywhere, surrounded by large shopping malls. Jing'an Temple, the Park Hotel, Wukang Road Historical and Cultural Zone, Anfu Road, and Huaihai Middle Road are all basically within a half-hour's journey, which is perfect for aimless wanderers like me~ If you're coming by subway, take Exit 6 at Jing'an Temple station; it's the closest way to walk. Room: The facilities are definitely old and small. The hairdryer is an old-fashioned one from the last century that you have to hold down the button to use, so I didn't wash my hair that night. The basic room type is only 38 square meters, and the luggage rack needs to be pulled out, otherwise, even a 20-inch suitcase can't be opened flat. Despite being old, it's very well maintained and clean, with no visible stains. Service: Top marks! Every staff member was genuinely friendly, proactively helping with luggage, guiding check-in, greeting guests, and holding doors open when leaving. The details of an old-school hotel are evident everywhere. Breakfast: The freshly made waffles and pancakes with cream are absolutely delicious; the cream is perfectly light. The xiaolongbao (soup dumplings) are also worth trying. Surroundings: The hotel is connected to Shanghai Centre, so there are restaurants, cafes, and a small supermarket right outside. It's a bit like the expat supermarkets in Beijing's embassy district, with a lot of imported foods, which makes sense given the large number of foreigners in the area.

I stayed here for one night during my four-day, three-night trip, and it was the happiest stay. The hotel's lion mascot is adorable, the room is spacious and very clean, and the service was super good. The breakfast was also very rich and delicious. Overall, a great experience!

The location is excellent, right on West Nanjing Road, Jing'an Temple, and Kerry Centre. There are also many great restaurants downstairs from the hotel, and Plaza 66 is right next door. It's perfect for business trips or tourism. I heard they also have long-term rentals, so if you work nearby and have the budget, staying here would be incredibly comfortable.

The Portman Ritz-Carlton, Shanghai has a great overall ambiance and a very convenient location, just a short walk from the metro station. The front desk staff were friendly and helpful. The dim sum and Chinese set menu at the Chinese restaurant were absolutely delicious, and the bar had a nice atmosphere. The room was clean, but the water pressure in the shower was very poor and needs improvement. Despite that, I would still recommend it to friends.

I stayed here for two nights. On the first morning, there was a bit of a snag during breakfast. I was having a breakfast meeting with a friend, and throughout the meal, staff kept asking us how many people were dining. It was quite embarrassing to be stopped at the entrance again. I had already informed them that I’d purchased executive lounge access and asked them to check with the lounge staff, but it seems there was still a communication breakdown. I also ordered room service, and the panini was cold, the bread was very dry, and the fries were also cold, so I only ate the filling. Whenever I'm in Shanghai, I always choose this hotel because it's a familiar place and everything is usually great. I hope in the future, communication with guests can be more detailed to avoid misunderstandings.

Returned to Portman once again, and they custom-made my room key! Kerry from the main switchboard was incredibly thoughtful, following up every step of the way and even gave me stickers. The staff in the executive lounge were very professional, always observing our preferences. It was a wonderful experience, very kind and friendly towards seniors. Huge thanks to this classic hotel for their service ❤️❤️❤️ On another note, during lunch, I overheard some high-tier member complaining endlessly about the lounge food. Honestly... why bother? If you don't like it, just go somewhere else.