The Ritz-Carlton Shanghai, Pudong

The hotel is showing its age, but it's well-maintained. The breakfast staff... *sigh*. And finding hair on the towels in the room was really quite unacceptable.

The room decor is grand and shows no signs of age. The breakfast restaurant and lounge areas are not large, but the food is quite refined. The Bund view is beautiful, and the transportation is very convenient, with IFC Mall right downstairs, making shopping easy.

Rosy, who assisted us throughout our stay, was incredibly attentive and professional, never intrusive. The hotel itself was simply superb – stunning views, excellent facilities, very clean, and incredibly convenient for getting around. It's right next to a large shopping mall, making shopping a breeze.

The hotel's location offers an excellent view, directly facing the Oriental Pearl Tower. The staff were very welcoming, greeting us proactively, and even offered complimentary afternoon tea. Upon learning it was for my elder's birthday, they decorated the room and provided a birthday cake and roses. Definitely worth another stay.

We celebrated my child's birthday at the Ritz, and the hotel was incredibly thoughtful in decorating the room. A special thanks to Rosy for her full-service assistance and to Scarlett for the carefully prepared gift and handwritten card. Also, the handsome guys and beautiful ladies at Flair were all very nice. I apologize for not remembering the name of the lovely lady who checked us in, but her recommendations for hotel benefits really saved us some money. The river view room was decent, and watching the lights of Pudong Development Bank from it was worth the price. Although it shows some signs of age, 'The Lion King' (referring to the Ritz) is still a worthy visit among the luxury brands in the city.

The staff provide excellent customer service. The room and bathroom are generously sized, and the view of the Oriental Pearl TV Tower at night alone makes it worth staying here.

The service at this hotel was exceptionally good. The kind and lovely Ms. Lily not only gave us mooncakes but also a check-out gift. Her service was thoughtful and meticulous, and she was so gentle! The kindest lady in the world! 🤓😙😚

Fantastic stay! The room was clean and comfortable, and the hotel facilities were excellent. A special thanks to Rosy and Leo for their professional, thoughtful, and courteous service. They were truly wonderful and I highly recommend them!

The location is superb, right in the IFC complex, with rooms starting from the 45th floor. The river-view rooms offer direct views of the Oriental Pearl Tower and the Lujiazui 'three-piece set,' making the night view absolutely stunning. The Ritz service is consistently attentive and reliable. Breakfast is a semi-buffet with à la carte options, and the quality is excellent. The FLAIR rooftop bar on the 58th floor has a fantastic ambiance. While the hotel opened a while ago, so the facilities show some age, the bathtub in the room is quite close to an office building, offering limited privacy when bathing. However, direct access downstairs to the IFC mall makes getting around and shopping extremely convenient. This is definitely the top choice if you want to experience the Lujiazui night view.