Grand Kempinski Hotel Shanghai

This time I booked an executive room and came with my daughter to relax at the hotel. Upon check-in, the front desk staff were warm and thoughtful, explaining in detail how to use the executive lounge, including its hours and menu items. Our room was on the 26th floor, and the executive lounge, located on the 28th floor, offers breakfast, lunch, afternoon tea, and dinner. The service staff were highly professional, and our dining experience was very pleasant. The environment was elegant and comfortable, with beautiful views of the Oriental Pearl Tower and the Huangpu River. I spent 30 minutes on the treadmill in the 30th-floor gym in the morning, facing the Oriental Pearl Tower – truly invigorating! The women's changing room has both dry and wet saunas, as well as two hot and cold plunge pools, all with great views. The swimming pool is also very beautiful. Everything was excellent. The cleaning staff were also very polite. I had stayed here with my family before the pandemic, and this visit felt just as welcoming. I'll definitely come back when I have the chance. Highly recommended!

Pretty good. If you're driving to Shanghai, parking is free. There are charging piles in the garage, but the slow chargers aren't working. The environment and service are decent. At the very least, the price and service match. Requests for ice, cups, or anything else were handled very promptly.

The room exceeded my expectations! The front desk lady not only upgraded us to a river view room for free, but we could also see the Oriental Pearl Tower. Seeing that we had a child with us, she even offered a complimentary breakfast. A big thank you to her! The room service was also very thoughtful, keeping the room spotless.

A relaxing hotel perfect for a leisure trip. The room offered a river view, and we were upgraded to an executive floor. However, the view across the river wasn't the Bund, so the night view was actually quite ordinary. The service was decent. Housekeeping was a bit slow, not coming to clean the room even by 12 PM. The breakfast buffet had acceptable food, though the menu didn't change for several days. But it had all the essentials, including a good variety of ice cream flavors. There were noodles, and wontons were only available one day. The dinner buffet was excellent value for money. For two adults and one child, it cost 599. In the evening, there were various dishes made with hairy crabs, and they were all-you-can-eat. There was also a hot pot and sashimi. We left feeling completely full. There are other restaurants nearby as well. The swimming pool is heated and offers a view of the Oriental Pearl Tower. There are also two warm pools (around 40+ degrees Celsius) where you can soak and enjoy a sea view. Quite a few families were using the pool.

They upgraded my room to one with a river view, which was lovely. The room was spacious, and having two sinks was a nice touch – no fighting over the vanity! This old-school five-star hotel has an unbeatable location. You can walk straight out to the riverside, and the Oriental Pearl TV Tower is right next door. The breakfast spread was also very rich and plentiful.

The service was good, and the environment was pleasant. My room had a river view. However, there were people smoking in the rooms or hallways, and when I opened my door, I could smell smoke. I suggest better separation between smoking and non-smoking areas. Also, breakfast wasn't great; there were very few choices, and some of the fried items were overcooked. I waited a long time for a wrap, only for it to be quite unappetizing. I noticed a staff member serving youtiao (fried dough sticks) – one hand had a glove, the other didn't, and they used their bare hand to break the youtiao to put into a wrap. At the noodle station, the noodles were placed so far back and so high up that it was really inconvenient for guests to get them. The staff standing nearby didn't offer any help. I recommend placing food items in more accessible locations. Overall, the dining options and management definitely need improvement.