Grand Kempinski Hotel Shanghai

That was a great stay for NY night. The hotel is very beautiful and convenient. The breakfast is good.

Overall very nice hotel and a great stay, but there were a few minor annoyances that I didn’t expect from such a nice hotel. The lights for the room were at the end of the hallway so I had to get all the way into the room before I could turn on a light to see. The lights in the bathroom were also far too dark, sometimes I could barely see myself or what I was doing. The bedsheets were also scratchy, and there were several pieces of furniture that had small spots of damage. The view was great and otherwise a fantastic stay!

It was more than expectation with the fantastic 3days stay at Kempinski! We’ve always wanted to stay but last January due to covid cases our reservation was cancelled so missed staying at the hotel. But we are so glad to choose Kempinski for staycation this time and we will definitely come back. ( only problem was that one of the bathroom sink was broken so water didn’t go down…) We’d like to send big appreciation to a check-in stuff who arranged a welcome “fruits and anniversary cake for our cn life 10th anniversary” a mousse au chocolat was amazing! Also a cleaning lady who had a very good manner with warm smiles and good service spirit. Also 2 very attentive stuffs at the breakfast whom served us tea and coffee kindly, they were very attentive with professional service manner. And at the check-out a stuff kindly allowed us to do late checkout and he friendly asked how was it stay. All the stuffs who are working at the Kempinski have a professional manner we can see they have common sense and well educated with good customer service world wide standards manner which sometimes difficult to expect at all the places here. So thank you so much for making us feel so refreshed! We loved swimming pool with jacuzzi and sauna on 30F with amazing view! The breakfast was great with variety of food choices with slightly different menu everyday. We will definitely come back again!

I was totally impressed with their personalized service the moment I stepped in at the hotel. Eva helped me with the check in and with my upgrade request, immediately. I stayed for 2 nights in their Skyline Suite River View. I told Eva that I am going to invite a few friends over on my 2nd night for a wine and cheese party. They were very accomodating and have provided everything I have requested from plates, champagne glasses, utensils, and even HDMI cable.😁 Thank you so much, Grand Kempinski for making my pre-birthday weekend an awesome one. I will definitely stay here again. ❤️❤️❤️

Whenever going to shanghai, mostly choosing Kempinski only because of location, River view, service … all so perfect. 👍🏻