Novotel Shanghai Atlantis

This hotel is a place where sorcery happens. It was a magic trip, and Novotel Shanghai Atlantis made a very significant contribution to the overall impression. I can be honest to tell you, guys, that it was the most friendly and benevolent staff I'd ever seen in the hospitality industry! We were accommodated right on our early arrival, the room on the 37th floor was perfect, it had mesmerizing view and was perfectly clean. At first the whole window was closed, but I got down to reception and asked to resolve this minor issue because of the allergy. We were immediately allowed to open small window to allow the room to ventilate. Service girl brought a very comfortable extra bed for our adult kid in no time. Housekeeping was perfect all the period of our stay. The revolving restaurant on the 50th floor makes definitely great impression. It's one of the unique features of this hotel. Breakfast is great, there are a great variety of meals and the food quality is high. On checkin-out we decided to thank the staff with a little special chocolate treat (from Russia with love). And it was so cute to see that true and heartful reaction of the reception girls! In a blink of an eye they gave us back with a great chinese jelly treat. I definitely recommend this hotel to all travellers regardless their purpose of visiting.

We had two separate bookings for different room types, and we would especially like to thank the reception staff for their kindness and flexibility. For the first two nights, we had booked a family room with an extra bed for our child, but this room type was unavailable for the third night. Despite this, the reception team kindly allowed us to stay in the same higher-category family room for our entire stay, which made everything much more convenient for us as a family. We really appreciated this thoughtful gesture — thank you!

Very spacious for 3 adults. However location is not that great. Buffet breakfast food was ok. Sometimes cold food.

Fantastic stay! The location is convenient, and the rooms are comfortable. A huge thank you to Shely and Kelly for their amazing hospitality. They provided some of the best service I’ve experienced—very helpful and always smiling. They are a true credit to the Novotel team. Will definitely stay here again!

Wow the view!! We booked for only one night to see the view and we were not disappointed! We did not get to try the breakfast, but there is an aldi downstairs which is nicely stocked. It is connected to a mall with a few eating options. The staff was super helpful and friendly! The pool is heated but for it to be pleasant you must swim, otherwise it is a little cold. The jacuzzi was out of order. We had the pool to ourselves which was very nice.

Amazing breakfast, breathtaking view, convenient little mall at the same building, 24 hour spa on the street in front of the hotel (qixian).