Reviews of Novotel Shanghai Atlantis

We had a wonderful stay! The staff was exceptionally friendly – from the lovely housekeeping ladies who kept our room spotless, to the efficient front desk team, and the attentive service staff. Breakfast was fantastic – a rich and varied selection served in a rotating restaurant with stunning 360° views of the Pudong District. Definitely a highlight! My only minor complaints would be the lack of a toilet brush, which felt unusual for a hotel of this level, and the fact that the hotel shows signs of age – especially in the bathroom, where the silicone sealants on the shower door are a bit worn. Still, these are not major issues. Overall, very satisfied with our stay and we will definitely come back! Highly recommend!

Need more Indian Meals in BF. Andy manager in Restaurant was good. Very beautiful view of Huangpu River from revolving restaurant

Absolutely stunning hotel and I can’t fault my room at all. The corridors and communal areas need a bit of cosmetic work but nothing major. I didn’t use the facilities as I was out and about but they looked good. I was able to check in early and drop my bags. Location was good. 7 minutes to the subway and a good line for access to the main tourist hotspots. A comfy bed. Fantastic shower and fantastic electric shower. The staff were lovely.

location is a little further away from the bund, can take didi cab through tunnel with extra 5-8mins difference but still acceptable. there's a mall beside the hotel which has restaurants, a spa and a supermarket etc. room is ok, average but due for renovation. stayed for 3nights, and by 2nd night the body foam bottle is already empty. went down to the lobby to tell specifically what was the problem - as the metal hinge holding the bottle wasn't able to open, the cleaner doing the daily room cleaning wasnt able to refill the bottle. however, the lobby staff didnt even bother to listen properly and pass on the instructions properly even though im a Chinese speaking mandarin. So i would say the lobby staff needs to undergo training again to show more professionalism. i think i would stay at Eton hotel next time instead.

Highly recommended this hotel for Shanghai Trip,Front desk Joanna is so helpful she even help to upgraded my room 🤗🤗 And they have 360 Rotate Restaurant on rooftop level,the food & view there is superb!!! 🤤🤤 Around 5mins walk to Subway station. I would stay here again if I come to Shanghai ❤️

Andy Chu is a great host! I liked the hotel very much! I record staying here!

I travelled to Shanghai with my mum and we loved this place, the ladies in the reception are very helpfull and friendly, they can speak English and recommend the places to visit, they gave us the map as well. Normally, we can check in at 2 pm but if the room is available, you can check in early. On my day, the room is ready around 12 pm. The room is very big, with autometic toilet which is convenience for Thai people. The room is very clean. We had breakfast at 50th floor with panorama view. We can see the oriental peral and Shanghai tower from 50th floor. There is a self-loundry in 30 th floor, no need to add detergent, it is included detergent and softening. The hotel is just away 600 m from metro Pudong avenue station. However, we took Didi every day. There is a small mall if you want to have some foods, Aldi, manner coffee and more.

This hotel offered exceptional service, stunning views, and luxurious accommodations. Truly a memorable and relaxing experience. Highly recommend!

Novotel Shanghai Atlantis was an awesome hotel. We had seamless check in eventhough we arrived very late at 2 am. A very hearty breakfast buffet with a good spread of delicious food on a revolving restaurant which is actually a new experience for us. Very convenient as it is near metro and buses and easy to book DiDi. Staff is very accomodating and even allowed us late check-in and luggage storage while we stroll around the city. Highly recommended for families!

Centralized AC system where the Hotel will set the temperature and prevent the guest from adjusting it. Had to call front desk to send technician to unlocked the window to circulate the wind from outside. Otherwise all good.

Excellent service from every single staff member we encountered! Great view from the terrace and the hotels restaurant.

Man dont get family rooms! They get really hot and the receptionist will just laugh off your problem once you ask for help. This is unbelievebly inconvinient. And its not worth booking full price fore a fan room. If we knew ahead that this is the type if service or experience we’ll get then we could have just booked a different hotel.

We stayed at this hotel and the ac was not working (onky warm air) so i asked the front desk to maybe help us out as we had spent the whole day at the theme park and when we got home all me and my kids wanted was to rest and sleep. Now the issue was the room was hot… 28ish degrees and you add pur own body temps with this so it just got really hot and yes we took cold showers to try and help the situation. When i approached the front desk wht they said was “well its the hottest day and the room windows cannot be opened.” So he basicaly offered no solution… and even said “let me aee if we still have some electric fans available” and being tired by a whole day at disney i just too tired to argue… mind you this is happening at 1140pm… these things should have been communicated ahead as its not ideal to pay full price for a fan room…

Very beautiful view from my room. Joanna Husng was very nice and professionel.