Kempinski The One Suites Hotel Shanghai Downtown

We stayed in the Art Deco room, which was nice. The bath looking out over the city is great. The breakfast was very disappointing. There’s no one there to check you in, explain the process/options or show you to a table. The food is very mediocre but the service is quite terrible. The restaurant staff talk very loudly to each other and don’t seem to understand paying guests are eating their breakfast. They are very unprofessional. I stayed 3 nights and had the same experience every morning. I had to wait 20 mins for a coffee too. If I stay here again I’ll skip the breakfast and instead head over to Starbucks a few mins walk away. I’d booked this hotel mainly for the terrace and restaurant options but all were closed apart from the lobby bistro. Overall, a lovely room with 3 star service.

Very good area - close to metro, to resturant and shops (only 10 min walking from Nanijng shoping street) but still very quite. Very nice place, i highly recommend it ! They also made us free upragrde of the room!

Here’s a polished version of your review based on the points you provided: Review: I’ve stayed at this hotel before and always had a positive experience. The staff are consistently polite and attentive, and the suite I stayed in this time was no exception—it was luxurious and offered a fantastic view. However, I did encounter a few issues during this stay that could have been avoided with better attention to detail. First, the gym was under construction until mid-November, which was not disclosed when I made my reservation. Had I known this, I would have chosen a different hotel. Additionally, the pillows in my room had a strong, unpleasant odor. Even after changing the pillowcases, the smell persisted. Thankfully, I was able to find one pillow without the odor, which I used for the duration of my stay, but this issue really impacted my comfort. Lastly, for those sensitive to noise, I would not recommend this hotel. The cleaners were quite loud while working, and the room insulation is poor, allowing you to hear everything happening around you. For a hotel in this price range, I expected better soundproofing solutions. While the service and room quality are typically excellent, I believe these issues should be addressed to provide a better experience