Reviews of Sushi Select Hotel (Fuzhou Road, Shanghai People's Square)

Response from Property: Dear guest: Thank you for choosing to stay and sharing this convenient and heartwarming experience! Knowing that the "superior location" allows you to easily check in at the Bund and Nanjing Road, and the friendliness of the staff adds warmth to the journey, we seem to have followed your footsteps and walked through Shanghai landmarks again~✨The meaning of travel is to "measure the city with your footsteps", and we are honored to be your "zero kilometer starting point" for measuring Shanghai~ I hope that when we meet again next time, I can accompany you to unlock more surprises hidden in the walking distance, and let the smiling faces of the staff and the evening breeze of the Bund become warm footnotes in your memory~😊

Response from Property: Dear Guest,Greetings! Seeing your string of "hao hao hao hao hao hao" (good good good) and smiling emojis, we can feel your joy even through the screen! Thank you for affirming us with such warm words. The phrase "worth it" is the highest praise for our cost-effectiveness, and your recognition of being "close to convenient facilities" makes us proud of our 选址 (location selection) 初心 (original intention).

Response from Property: Thank you for your feedback! We are sorry that our service, facilities and cleanliness did not meet your expectations, especially in terms of price positioning. We cherish the geographical location advantage you mentioned, but we are well aware that improving hardware and software is the key to retaining customers. We have now launched a comprehensive inspection of facility maintenance, focusing on checking outdated equipment and gradually updating it; the cleaning team is also optimizing processes and strengthening the details of guest room hygiene (such as dust removal in corners and disinfection of linens); in terms of service, we will strengthen employee training to ensure timely response and smooth communication. Renovation and upgrade plans are also being prepared, and we hope to welcome you in the future with a quality that better matches the location. If you are willing to give us another chance, please contact us in advance for your next stay, and we will provide you with exclusive benefits to show our sincerity. I apologize again for the shortcomings, wish you a happy life, and look forward to letting you see our changes when we meet again! 😊

Response from Property: Dear Guest,Hello! Thank you so much for choosing our hotel and leaving such a valuable review. During the Golden Week holiday, you thought our room rates were very affordable, and we feel extremely honored by that. We're delighted to know that there are many excellent local restaurants around the hotel, which made it convenient for you to have breakfast. Moreover, you were lucky enough to stay in Room 709 on the 7th floor and enjoy the spectacular view. We're truly happy for you.Providing you with a satisfactory accommodation experience during the holiday and meeting your needs is what we've always been striving for. Your recognition means a great deal to us and inspires us to continuously improve our service quality.We look forward to your choosing our hotel again. We will keep working hard to bring you more wonderful accommodation experiences. Wish you a happy life and a smooth journey!

Response from Property: Dear Guest,Thank you very much for choosing to stay at our hotel and for providing such detailed feedback about your experience. We deeply apologize for the many issues you encountered during your stay and highly value every point you raised.First, regarding the outdated facilities and cleanliness issues, the wall stains in the corridor and bathroom, peeling paint, damaged furniture, and mold you mentioned indeed highlight serious oversights in our maintenance and cleaning management. Although some rooms underwent basic renovations a few years ago, subsequent upkeep failed to keep pace, resulting in hardware that did not meet standard requirements. We offer our sincere apologies for this.Second, in terms of service, the front desk staff's inability to provide timely language assistance reflects shortcomings in our employee training and service awareness. While we are glad that another colleague stepped in to help, this cannot make up for your initial poor experience. We have launched comprehensive training for all staff on communication skills and service initiative to prevent similar incidents from recurring. We deeply regret that you decided to check out early and choose another hotel. You mentioned that our "location is good," which is indeed an advantage, but failing to retain guests with our service and facilities is our failure. We have listed your feedback as a key rectification item and plan to initiate wall cleaning, furniture repairs, and hardware maintenance in the near future, while also re-evaluating our guest room renovation standards.Once again, thank you for your candid feedback, which is crucial for our improvement. If you are willing to give us another chance in the future, please feel free to contact us. We will do our best to provide you with a more comfortable stay. Wishing you a smooth journey and a happy life!

Response from Property: Dear guests: Hello! Thank you for choosing our hotel and giving us such a high evaluation! We are very pleased to know that you are satisfied with the hotel's superior location, complete facilities and reasonable price. We have been working hard to create a convenient experience that allows you to easily walk to the Bund and enjoy the unique scenery of Shanghai. Your recognition is not only an affirmation of our work, but also a driving force for our continuous progress. We will continue to maintain and optimize, and look forward to bringing you more high-quality services. I wish you a happy life and look forward to seeing you again!

Response from Property: 尊敬的賓客，非常感謝您選擇入住我們酒店並分享真實體驗！很抱歉因酒店設施陳舊、光線佈局問題給您帶來不佳感受，您反饋的問題我們已高度重視，後續會盡快推進改造升級，優化環境氛圍，為賓客營造更舒適的空間。同時，也欣喜得知您對房間景色的認可，期待未來有機會能以全新面貌迎接您，用更好的品質與服務扭轉印象，祝您旅途順遂！

Response from Property: Dear guests: Hello! Seeing your disappointing feedback, we feel filled with guilt and self-blame, and we sincerely express our deepest apologies to you! Failure to meet your expectations and even leaving you with such a bad impression is a serious dereliction of duty on our part. We attach great importance to your evaluation and have immediately launched a comprehensive self-inspection to thoroughly investigate the deficiencies in the hotel's environment, facilities and services. Your feedback is like a wake-up call, reminding us that we must make immediate improvements. Whether it is optimizing the overall environment or inspecting facilities and equipment, we will make every effort to rectify and ensure that similar problems do not occur in the future.

Response from Property: 非常感謝您的認可與稱讚呀！前台小姐姐能以良好的態度為您服務，並且賓館優越的地理位置能給您的出行帶來便利，這讓我們感到十分開心。您的滿意就是對我們工作最大的鼓勵，我們會繼續保持，不斷提升服務品質。期待您下次出行時，還能選擇我們賓館，為您提供更優質的入住體驗！

Response from Property: Dear guests: Hello! We are delighted to read your positive review and would like to thank you for choosing to stay at [hotel name] and for sharing your experience. We are very pleased to know that you are satisfied with the cleanliness and layout of the room. The housekeeping team cleans and tidies up carefully every day to make every guest feel at home. You can truly feel the friendliness and enthusiasm of the staff, which is the greatest compliment to them. They always uphold the concept of customer first and are committed to providing you with considerate service. What makes us particularly proud is that the hotel's superior geographical location brings great convenience to your travel. The nearby Nanjing Pedestrian Street allows you to easily travel between popular areas and fully explore the charm of the city. Your recognition is the driving force for us to forge ahead. We will persevere in maintaining this enthusiasm and look forward to your visit again. May your life always be beautiful!

Response from Property: Hello! Thank you so much for choosing to stay at our hotel and giving us such a high evaluation!We are delighted to learn that you enjoyed a complimentary room upgrade during your stay and were very satisfied with the service of our receptionists. They are friendly, can speak English, and are always willing to help. This is exactly the high-quality service atmosphere we have been striving to create for our guests, and your recognition is the greatest encouragement for them.At the same time, we are proud that you think the room price is reasonable and the location is excellent, allowing you to easily walk to the scenic spots. We are committed to providing our guests with a cost-effective accommodation experience, enabling everyone to feel that they get good value for their money while enjoying the convenience.Your recommendation means a great deal to us. It is not only an affirmation of our hotel but also the driving force for us to move forward. We will continue to work hard, continuously improve the service quality and facility standards, and bring wonderful accommodation experiences to more guests. We look forward to your next visit and wish you a happy life and a smooth journey!

Response from Property: Hello! We are delighted to see your enthusiastic recommendation and sincerely thank you for your recognition of our hotel! Your satisfaction is the greatest compliment to us. We know that the room you stayed in made you feel comfortable, thanks to the careful maintenance and arrangement of the guest rooms by our team. Every detail carries our persistent pursuit of quality, just to create a warm and comfortable resting place for you. The hotel's unique geographical location, close to the Bund and the subway entrance, allows you to easily reach all parts of the city and enjoy the convenience of travel, which is also what we are most proud of. Your recommendation is like a bright star, which will attract more friends to come and experience it. We will continue to work hard to continuously improve the quality of our service and look forward to your next visit. May your future journey be as smooth as this. I wish you a happy life!

Response from Property: Dear Guest: Hello! Thank you very much for your good review! We are glad to know that you think the hotel is in a great location, with easy access to the main street on foot, and that the hotel staff is friendly and helpful. We are always committed to providing guests with quality services and a convenient living experience, and your recognition means a lot to us. We will continue to maintain and work hard to improve the quality of our service. We look forward to you choosing our hotel again, and wish you a happy life and all the best!

Response from Property: Dear guest: Thank you very much for staying in our hotel and leaving such a detailed evaluation! We are sincerely pleased to see that you mentioned that the hotel's location is excellent. Although it is far away from the hustle and bustle of Nanjing East Road Pedestrian Street, it is close to Metro Station No. 2 and is surrounded by coffee shops, restaurants, and fruit shops. We hope that this will bring a lot of convenience to your travel and life, allowing you to enjoy a pleasant time in the city. It is a great encouragement to us to know that you are satisfied with our bedding and praised its cleanliness and tidiness and the spaciousness and comfort of the room. We have been working hard to create a warm and home-like living environment for every guest. Your recognition makes us know that our efforts are not in vain. Regarding the issue you mentioned about traces of smoking in some rooms, we are sincerely sorry for the inconvenience caused to you. We will definitely strengthen management and optimize the cleaning process in the future to ensure that every room is fresh and odor-free before guests check in. At the same time, thank you for your understanding of the communication problems of our staff. Although there were small language barriers, you cleverly used the translation application to resolve the problem and praised the good communication, which touched us deeply. We are also aware of the urgency of improving the English proficiency of our employees and have arranged relevant training courses. We look forward to you being able to communicate with us directly and fluently next time you come. Thank you again for your support and tolerance. We sincerely welcome you to visit us again and wish you a happy life and all the best!