Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(3343)
Positive reviews(3305)
Reviews with photos/video(175)
Easy to get around(414)
Friendly front desk staff(201)
Close to metro(165)
Quiet & comfortable(121)
Convenient for shopping(96)
Delicious breakfast(89)
Perfect for business trips(54)
Excellent TV(30)
Negative reviews(38)
ElinaK
Superior Queen Room
Stay Date May 2025
Travel with friends
11 Reviews
8.5/10
Very Good
Posted on Jun 15, 2025
Very convenient location at the metro station Xujiahui, shopping malls and food places.
But the staff don’t speak English. Also there was a lot of loud noise from early in the morning coming from the outside building site. The window was facing a wall and was very dirty!
Response from Property: We are very sorry for the unpleasant stay experience we have caused you.We will improve the point you mentioned.Apologize,again.
Ernst NZ
Business Queen Room
Stay Date Oct 2024
Business travelers
18 Reviews
7.5/10
Posted on Nov 14, 2024
The check in experience was certainly not great. Firstly the Reception person was grumpy and must have had a bad day; Secondly he send me to floor 6, my room but had only validated to floor 5, hence i had to return to reception to get a new room card. The room was quiet, had everything one needs, great location in the middle of Xuijiahuai. Quiet, clean and a huge TV. The hotel is 3 minutes walk from the centre of shopping and dining !
Response from Property: Thank you for your pertinent opinions. We sincerely apologize and regret for your unpleasant experience during your stay. The hotel management attaches great importance to the opinions of every guest, and we will further improve and improve our facilities and services. We sincerely look forward to your visit again.
SIEW CHENG
Superior Queen Room
Stay Date Feb 2025
Couples
2 Reviews
10/10
Outstanding
Posted on Apr 2, 2025
The location is very convenient as its located in the city of Xujiahui. There are many shopping malls and restaurants just around walking distance from the hotel.
The hotel staff is very friendly and helpful as they even help to collect and keep my parcel that arrived earlier before i check in.
The part that amaze me the most is there are washer and dryer provided for all guest to use for free. So for people who likes to travel light with lesser clothes, this is definitely the most ideal hotel for your stay!
Response from Property: My pleasure to serve you, Thanks for your recognition of our work. See you next time.
Kkaatteebb
Superior Queen Room
Stay Date Jan 2025
Booked for others
19 Reviews
8.0/10
Very Good
Posted on Feb 11, 2025
Stayed at this hotel for the past three visits to Shanghai. This time was good but noise from families in other rooms disturbed my sleep. Told staff but nothing changed. Staff in general are okay but seem miserable - never smile. Not sure if I will stay here again or try the Citi Go hotel next door.
Response from Property: 尊敬的賓客您好,感謝您光臨全季上海徐家匯酒店,抱歉沒有帶給您完美的入住體驗,您提出的問題我們馬上整改,在住期間如有任何問題您可以隨時與我們聯繫,酒店前台同事24小時竭誠為您服務,我們期待您的再次光臨,祝您開心每一天!
Bsun928
Business Queen Room
Stay Date Oct 2024
Business travelers
8 Reviews
7.5/10
Posted on Nov 25, 2024
Stayed for 2 nights during a business trip. Location is decent with many eateries and shopping mall around. The rooms are quite small but have all the necessity you would need for a quick trip. The facility is showing its age, perhaps some touch up is due.
Response from Property: Thank you for your pertinent opinions. We sincerely apologize and regret for your unpleasant experience during your stay. The hotel management attaches great importance to the opinions of every guest, and we will further improve and improve our facilities and services. We sincerely look forward to your visit again.
Paul David
Superior Queen Room
Stay Date Aug 2024
Solo travelers
5 Reviews
10/10
Outstanding
Posted on Sep 25, 2024
Rain added a couple days to this most recent stay at the Ji Hotel (Xujiahui Park location). …There really isn’t a more convenient location with the park, subway station, and Metro City mall right out the front door.
A special thanks again goes to Mr. 伍德 at the front desk for his assistance and patience.
Response from Property: My pleasure to serve you, Thanks for your recognition of our work. See you next time.
Guest User
Guestroom (2 beds)
Stay Date Oct 2024
Family
1 Reviews
10/10
Outstanding
Posted on Nov 9, 2024
Very convenient location for travellers. Clean rooms. Has restaurant. No gym.
Response from Property: Thank you for your kind comments, hope to see you next time.
Guest User
Guestroom (2 beds)
Stay Date Dec 2024
Solo travelers
1 Reviews
10/10
Outstanding
Posted on Jan 14, 2025
Good service and location with helpful staffs
Response from Property: 沒有最好,衹有更好,我們一直相信,越努力越幸運,希望您的再次光臨。
Marilyn Wen Ling
Guestroom (2 beds)
Stay Date Mar 2024
Family
1 Reviews
10/10
Outstanding
Posted on Apr 14, 2024
Fantastic stay! Clean, affordable, and conveniently located near the metro for easy access to all tourist spots. Highly recommend!
Response from Property: 感謝您對小季的肯定,願您的每一段旅程都有小季的陪伴~
Anonymous User
Business Queen Room
Stay Date May 2023
Solo travelers
3 Reviews
10/10
Outstanding
Posted on Jul 2, 2023
Great hotel with excellent service from staffs. Very close to subway and many shopping malls and eateries around.
Room cleanliness is excellent and bed stiffness is just nice for me.
With a big smart tv you never feel bore staying in the room that comes with many channels for entertainment.
Breakfast is very basic with mostly oriental foods.
Will definitely stay in JI Hotel if I ever come back Shanghai.
Response from Property: Met you, beautiful encounter, thank you for meeting, thank you for your choice, Xiao Ji will always be by your side~
Taro
Business Queen Room
Stay Date Apr 2024
Solo travelers
2 Reviews
8.0/10
Very Good
Posted on Jun 2, 2024
The location is good. Only a person can speak English.
Response from Property: 花開半夏,如詩似如畫,無論您何時到來,小季時刻準備為您提供最好的服務~
Sean
Business Queen Room
Stay Date Oct 2023
Solo travelers
42 Reviews
8.0/10
Very Good
Posted on Nov 14, 2023
This is a nice basic hotel, the room is suitable and clean. There are free laundry and ironing facilities below. The breakfast was very nice. The staff were polite and helpful. I would stay here again.
Response from Property: Thank you for your trust and recognition. We will work harder. May Xiaoji be the harbor of your heart in the bustling city. I look forward to meeting you again!
Guest User
Superior Queen Room
Stay Date Oct 2024
Solo travelers
4 Reviews
10/10
Outstanding
Posted on Nov 14, 2024
环境:OK
卫生:OK
服务:OK
设施:OK
Response from Property: 行遠,心近,聽山聞水,真心期待您的下次入住,祝您每天好心情哦
Guest User
Superior Queen Room
Stay Date Jan 2023
Business travelers
1 Reviews
8.5/10
Very Good
Posted on Feb 13, 2023
The location was great and the room was nice with a big TV. Definitely will stay here again next time when I visit Shanghai!
Response from Property: Companionship is the longest confession of love, Xiao Ji is grateful, thank you for being with Xiao Ji all the way~
Guest User
Business Queen Room
Stay Date Oct 2024
Business travelers
4 Reviews
10/10
Outstanding
Posted on Nov 21, 2024
卫生:10
环境:10
服务:10
Response from Property: 所有的喜悦源於您的滿意,無言的陪伴,勝過所有的情話。您的開心,您的微笑,您的安心就是小季一生得追求!