Guest User
December 29, 2025
I checked into room C05 at your hotel two days ago and stayed for two nights, at an approximate rate of over 500 RMB per night. During my stay, the actual experience significantly fell short of the price paid and expected basic service standards. I am formally requesting a refund, with the specific issues detailed below:
1. **Air Conditioning Malfunction:** The air conditioning in the room was broken, leading to an excessively low indoor temperature. The cold made it difficult to sleep at night, significantly impacting my health and rest.
2. **Missing Duvet Upon Check-in:** There was no duvet provided in the room. I had to proactively contact the front desk to get one delivered, which is completely unacceptable given the cold conditions.
3. **Unsatisfactory Room Hygiene:** Upon check-in, multiple clumps of hair were visible on the bed, indicating a clear failure to meet the hotel's expected hygiene standards.
4. **Terrible Soundproofing:** The room offered virtually no sound insulation, with external noise severely disrupting my sleep at night.
Based on these issues, I believe the actual living conditions in this room were severely inconsistent with its pricing. Therefore, I am formally requesting a full or partial refund of the room fee and hope for a reasonable resolution from your side.
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