Absolutely terrible stay, avoid at all costs!
As soon as I entered the room, I found urine in the toilet – seriously unsanitary. I called the front desk to report the issue, but after waiting over ten minutes with no one showing up, I had to call a second time and repeatedly urge them to send someone.
Initially, the hotel just wanted to send housekeeping for a quick wipe-down, which was unacceptable to me. I firmly demanded a room change. Instead of apologizing, the staff actually questioned if I had used the room, clearly trying to shirk responsibility.
To the front desk lady: As a fellow woman, you should know that girls staying in hotels are very conscious about hygiene and safety, and would never directly sit on a toilet seat like that. There's no way I could have left that residue; it was clearly from the previous guest and hadn't been cleaned properly.
The entire process of changing rooms showed zero service awareness. No one came to assist; they made me come downstairs myself to get the new room key. Don't they realize that guests arriving at a hotel typically have luggage? Why should a guest have to run back and forth for a room key because of the hotel's screw-up? It took two calls and twenty minutes of waiting just to switch rooms. The service was slow and inefficient, the attitude cold and perfunctory, and they only knew how to pass the buck. I paid good money for this stay, only to be left feeling utterly frustrated and disgusted. I will never return and would never recommend this place to anyone!
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